Remote Trust & Safety Associate

Introduction: Join the Frontline of Digital Integrity

Are you passionate about protecting people online and ensuring digital platforms stay safe and welcoming? As a Remote Trust & Safety Associate, you will actively support platform integrity by identifying policy violations, investigating abuse, and contributing to the development of a stronger trust ecosystem. This fully remote role enables you to influence how content moderation, safety operations, and community guidelines are enforced across a global user base. If you bring empathy, sound judgment, and a sharp eye for digital risk, this role will challenge and empower you.

Key Responsibilities

• Review user-generated content using remote safety tools and moderation dashboards.
• Handle user reports and high-priority trust incidents according to content enforcement protocols.
• Work closely with engineering, legal, and policy teams to address abuse trends and high-risk activity.
• Identify emerging threats and provide informed recommendations for updates to trust policy.
• Create and refine documentation for trust enforcement workflows and standard operating procedures.
• Use behavioral data and risk signals to recommend improvements in the platform’s protection strategies.

Impact and Contribution to Company Mission

Every investigation you handle strengthens the integrity of our online community. By flagging harmful behavior, removing content that violates standards, and escalating edge cases, you directly support a safer, more equitable user experience. You are a vital link in reducing disinformation, digital fraud, and harassment. Through this role, you help preserve the platform's credibility, elevate public trust, and shape the future of responsible online communication.

Work Environment and Culture

Our remote-first environment is designed for individuals who thrive in independent roles and collaborative work environments. You’ll work with global colleagues across trust operations, policy enforcement, and risk analytics. We promote asynchronous communication and flexible scheduling to support a healthy work-life balance. Through virtual team-building, peer mentorship, and inclusive leadership, your contributions will always be seen and valued.

Tools and Technology Stack

• Use real-time flagging tools, machine learning dashboards, and rule-based enforcement systems.
• Manage case workflows via platforms like Zendesk, Jira, or Trust & Safety Console.
• Communicate in remote collaboration tools such as Slack, Zoom, and Confluence.
• Monitor behavioral patterns and user metrics through analytics platforms.
• Document findings and maintain knowledge base articles in shared cloud repositories.

Qualifications and Desired Experience

• Bachelor’s degree in Cybersecurity, Public Administration, Communications, or similar fields preferred.
• 1–3 years of experience in content moderation, digital investigations, or online trust and safety.
• Demonstrated ability to evaluate complex content quickly and impartially.
• Strong written communication and documentation skills in remote environments.
• Understanding of data privacy laws, policy enforcement techniques, and safety procedures.
• Experience working on remote analytics teams or distributed safety operations.
• Ability to handle confidential material with care and discretion.

Career Growth and Advancement

This role offers a strategic entry point into leadership within trust & safety, content governance, and platform security. Career progression opportunities include roles in safety program management, policy development, and safety analytics. Ongoing coaching, quarterly upskilling sessions, and access to industry events ensure your growth is supported at every stage.

Diversity, Equity, and Inclusion Commitment

We embrace candidates from all backgrounds, championing inclusive decision-making and diverse representation. Our team is built on a foundation of mutual respect and psychological safety. By reflecting the diversity of our users, we ensure more comprehensive solutions to the digital challenges they face.

Compensation and Benefits

This position offers an annual salary of $56,326 and a remote-first benefits package including health coverage, wellness programs, professional development reimbursement, and paid time off. We also offer optional mental health support and home office stipends to ensure your remote setup promotes comfort and productivity.

Take the Next Step in Your Remote Safety Career

Ready to make a real-world impact from wherever you are? Join us as a Remote Trust & Safety Associate and help drive safety, accountability, and fairness in the digital world. Your voice, insights, and integrity can help protect millions.

Apply now and become a driving force in building safer, more innovative, and more human-centered online communities.