Remote Triage RN Job Description

About the Role

Are you a compassionate, quick-thinking Registered Nurse with a knack for making high-impact clinical decisions? We are seeking a Remote Triage RN to join a forward-thinking care coordination team. This role places you at the forefront of virtual healthcare, helping patients navigate their needs in real-time from the comfort of their own homes. If you thrive in fast-paced environments and enjoy empowering patients through clear guidance, this could be your perfect match.

Key Responsibilities

• Handle incoming patient calls to assess symptoms and determine the appropriate level of care using evidence-based triage protocols
• Offer clear, concise health education and care instructions to callers
• Document each encounter accurately in electronic health records (EHR) systems
• Escalate urgent or complex cases to physicians, emergency departments, or follow-up clinics as needed
• Collaborate with multidisciplinary teams to ensure patients receive holistic and timely support
• Provide emotional reassurance to patients while maintaining clinical objectivity
• Ensure HIPAA compliance and uphold all patient confidentiality standards

Who You Serve

You will primarily assist:

• Patients with chronic conditions managing flare-ups or new symptoms
• Parents seeking pediatric advice during off-hours
• Seniors needing post-discharge guidance
• Individuals with limited access to immediate in-person care

Work Environment

This position is entirely remote, designed for highly disciplined and self-motivated nursing professionals. Our digital infrastructure supports seamless communication, so you’ll never feel disconnected from your team. Expect regular video check-ins, virtual training sessions, and real-time case collaboration. We believe in empowering our staff with autonomy while supporting them with robust resources.

Highlights:

• Flexible scheduling options across time zones
• No commuting—enjoy more time with your loved ones
• Supportive and inclusive virtual work culture
• Real-time communication channels with team leaders and peers

Tools and Technology

To ensure efficiency and clarity in every patient interaction, you’ll work with advanced clinical tools and platforms, including:

• Secure EHR software with integrated triage modules
• HIPAA-compliant VoIP systems for patient communication
• Clinical decision-support tools embedded in your interface
• Remote collaboration tools like Slack and Microsoft Teams
• Dashboards for real-time case tracking and triage outcomes

These tools enhance accuracy and consistency in your assessments and let you focus on what matters most—patient care.

Required Qualifications

• Active and unrestricted RN license in your state of residence
• Minimum of 3 years of recent clinical nursing experience (ER, ICU, or Telehealth experience preferred)
• Strong assessment and decision-making skills under pressure
• Proficiency in EHR and telehealth platforms
• Excellent verbal communication and documentation skills
• Ability to work independently with high reliability and accountability
• Quiet and private home workspace with reliable high-speed internet

Preferred Attributes

• Previous triage nursing experience
• Multi-state nursing license (compact license is a plus)
• Bilingual proficiency (especially in Spanish) is highly desirable

What You’ll Gain

Your work makes a tangible difference in people's lives—every single shift. But beyond that, we offer a range of benefits to keep you supported and motivated:

• Annual salary of $95,292
• Health, dental, and vision insurance packages
• Paid time off and holidays
• 401(k) plan with employer match
• Wellness programs and mental health support
• Continuing education credits and certification reimbursement
• Leadership training for future growth opportunities

Growth and Development

Triage nursing is a unique specialization with increasing demand in today’s evolving healthcare landscape. In this role, you'll gain transferable skills in virtual care, patient communication, and real-time clinical decision-making. Many of our team members go on to take leadership roles in telehealth management, nurse education, and clinical innovation programs.

Why This Role Matters

By providing immediate guidance, comfort, and clarity to people during uncertain health moments, triage RNs serve as lifelines to thousands. Your voice may be the reassurance a parent needs, the quick decision that prevents hospitalization, or the direction that leads someone to critical care just in time.

Your Impact

• Reduce ER overcrowding by guiding patients to appropriate care levels
• Support early interventions and improve patient outcomes
• Serve as a critical point of contact in after-hours and urgent care scenarios

Call to Action

If you’re ready to put your clinical expertise to work in a way that balances professional purpose with personal flexibility, we want to hear from you. Join a mission-driven team that’s redefining modern nursing.

Apply now and help transform the future of remote patient care.