Remote Triage Nurse RN Job Description

About the Role

Step into a vital nursing role from the comfort of your own home. As a Remote Triage Nurse RN, you will serve as the first line of clinical communication for patients seeking urgent medical guidance. Using your clinical judgment, calm demeanor, and experience in patient care, you’ll offer timely advice, determine care priorities, and ensure each caller receives safe, informed, and compassionate guidance. This position plays a crucial role in bridging the gap between patients and immediate care resources, particularly when time and clarity are most critical.

Key Responsibilities

Patient-Centered Triage

• Answer incoming calls from patients and caregivers seeking medical advice.
• Conduct thorough assessments based on symptoms and medical history.
• Utilize established triage protocols to determine the level of care urgency.
• Guide patients to appropriate next steps—whether it's home care, telemedicine, or emergency services.
• Communicate instructions, next steps, and follow-up actions.

Clinical Judgment and Documentation

• Apply sound nursing judgment to make accurate clinical decisions.
• Document each encounter thoroughly in the electronic health record system.
• Maintain clear, concise, and compliant notes on patient assessments and recommendations.

Cross-Functional Coordination

• Collaborate with providers, clinics, and telehealth teams when escalation is required.
• Assist with follow-ups or referrals as directed by protocols or as instructed by the provider.
• Help ensure seamless transitions in care for patients needing additional services.

Professional Standards and Compliance

• Maintain full compliance with all HIPAA guidelines and nursing protocols.
• Participate in ongoing training to stay up to date on triage standards.
• Support quality assurance efforts by participating in chart reviews and peer feedback.

Work Environment

This is a fully remote position designed for nurses who thrive in a focused, independent, and tech-enabled environment. You’ll be set up with a virtual desktop, access to triage tools, and an intuitive clinical documentation system. Though remote, this role is never isolated—you'll be part of a larger virtual care team that shares updates, collaborates through chat tools, and supports one another in real time.

• Fully remote; work-from-home flexibility
• Structured scheduling with set shifts
• Quiet, distraction-free workspace required
• Active virtual support channels and supervisor check-ins

Tools & Technology

• Triage call software with evidence-based clinical protocols
• Electronic Health Record (EHR) system for documentation
• Secure internal messaging for provider communication
• VoIP phone system and call routing technology

Familiarity with telehealth platforms and nursing informatics tools is preferred. Candidates should be comfortable navigating between digital systems and multitasking between calls, documentation, and alerts.

Required Qualifications

• Active and unrestricted RN license in at least one U.S. state
• Minimum of 3 years of clinical nursing experience, ideally in acute care, ER, or urgent care
• Prior experience with telephone triage or telehealth is preferred
• Proficiency with digital tools, EHR systems, and call documentation software
• Strong interpersonal skills with a calm, empathetic communication style
• Ability to follow structured triage protocols while applying critical thinking
• Reliable internet connection and a private, quiet home office setup

Preferred Attributes

• Multistate licensure or compact license
• Certification in telephone triage (preferred but not required)
• Bilingual abilities are a plus, especially in Spanish
• Comfortable working evening, weekend, or overnight shifts

What You’ll Gain

This role offers more than just a paycheck—it provides a sense of purpose, the flexibility of remote work, and the chance to be a critical support to people during vulnerable moments.

• Annual Salary: $78,269
• Work-from-home convenience
• Predictable, stable scheduling
• Access to continuing education and clinical training
• Collaborative and responsive remote team environment
• Opportunity to make meaningful clinical decisions from your home

Career Growth & Impact

The Remote Triage Nurse RN position is designed for nurses who want to move beyond bedside care without compromising their impact on patients. You’ll develop key remote care skills, sharpen your critical thinking, and contribute to the expansion of virtual care services—a field growing in both opportunity and influence. Many of our triage nurses grow into remote leadership, training, or care coordination roles.

Your clinical voice matters here. Every call you answer could prevent an ER visit, comfort an anxious parent, or steer someone to life-saving care.

Call to Action

If you're ready to make a direct, daily impact from wherever you call home, apply now. Step into a role where your experience, empathy, and decision-making can change lives in real time. We’re excited to welcome mission-driven nurses who value precision, calm, and connection.

Apply today—because nursing doesn’t need walls to make a difference.