Remote Technical Writer (NJ)

Can You Turn Tech Jargon Into Everyday Language?

Ever read a product guide that just clicked? That’s the power you’ll bring. As our next Technical Writer, your words will be the bridge between what’s possible and what’s practical. You’ll help teammates launch new features, customers get unstuck, and support teams shine. With an annual salary of $82,235, your writing won’t hide in a wiki—it’ll drive onboarding, shorten troubleshooting time, and make every release smoother for thousands of real users.

The Real-World Impact

Clear communication changes everything. When you translate complex software into plain English, projects speed up, and support queues become more manageable. Your onboarding walkthrough might save a frustrated user’s day, or a new API doc might inspire an engineer to build something big. You’ll work with remote teams across New Jersey, using your words to connect people, solve problems, and push projects over the finish line.

What You'll Shape and Influence

• Tackle tricky concepts from product leads and engineers, then break them into step-by-step guides, FAQs, and workflow charts that anyone can follow—even over a quick Slack message.

• Jump into design and sprint meetings to understand features before they go live, ensuring your documentation stays up-to-date.

• Create onboarding checklists, technical reference documents, and help articles that are used, not ignored.

• Stay close to users: run feedback sessions, engage in support channels, and turn real questions into more effective answers.

• When an update rolls out, you’re the first to turn new features into guides that users trust—no confusion, just results.

The Tools and How We Work

Your toolkit: Google Docs, Confluence, Markdown, and anything else that lets you move fast and keep things organized. We use Jira to keep projects flowing, and you’ll pop into Notion, Lucidchart, or Miro to sketch ideas. Meetings? Only when they help, otherwise, async is just fine. Zoom, Slack, and regular check-ins make remote collaboration simple, not overwhelming.

Defining Success—From Day One

The proof? Users stop guessing. Support tickets drop. Teams stop saying, “Did anyone write this down?” and start asking, “Is this in the docs?” You’ll see your impact in how quickly new features land and how confidently people use our tools. Analytics, feedback surveys, and that flood of thank-you messages—they’ll all tell the story.

What Makes You Stand Out

Perhaps you’ve written for SaaS or managed API documentation. You’re not just technical—you’re endlessly curious and genuinely want to help people learn. When you hear, “I never understood that until I read your guide,” you know you’ve nailed it. You anticipate what people will ask, spot the missing step, and never settle for “good enough.” You thrive in fast-moving teams but protect your quiet, deep-focus hours.

Your Background

• Experience writing documentation for software, cloud tools, or complex platforms—bonus if you’ve worked remotely or for distributed teams.

• Agile? Yes. Remote? All the time. You know how to get clarity and keep momentum, wherever your coworkers are.

• You collect feedback from everyone: end-users, developers, and support agents. Then you use it to make things better.

• You write like you talk—clear, direct, and never dull. Even complex technology is easy to follow when explained.

Growth, Autonomy, and Team Culture

You’ll own your projects and your schedule. There’s space to think, room to get creative, and support if you need it. You’ll be part of a team that believes documentation isn’t just helpful—it’s a game changer. Expect to shape how we roll out features, experiment with new formats, and create resources that people genuinely rely on.

Ready To Build Something That Lasts?

If you’re energized by the idea of turning chaos into clarity and want your words to empower users daily, we want to meet you. Here, your guides become the tools our whole company—and our customers—depend on. Bring your curiosity, empathy, and drive to the table. If you’re ready to make a difference on day one, let’s start the conversation.