Remote Technical Writer (Minnesota): Shape the Future of Digital Knowledge

Why This Technical Writing Role Changes the Game

Ever wondered if your words could turn complexity into clarity—and make technology feel accessible for everyone, everywhere? As a Remote Technical Writer based in Minnesota, that’s precisely the impact you’ll deliver. Instead of simply describing features, you’ll empower thousands of users every day to do more, faster, and with greater confidence. Your documentation won’t just be a support resource—it’ll be the invisible bridge that makes every product launch, update, and support interaction smoother.

The Ripple Effect of Your Work: Impact That Scales

Make Technology Human-Centric

Your guides, tutorials, and onboarding flows will reduce friction, boost adoption, and help users find value—no matter their technical background. With every new product release or feature, your writing will answer the “how do I...?” question before anyone even has to ask.

Drive Product Excellence

By partnering with engineers, designers, and product leads, you’ll uncover the sticking points users encounter. Your clear, actionable feedback will influence not just the docs—but the way we design and improve our tools. The impact? Documentation that evolves in lockstep with the product itself.

Power Up User Onboarding and Success

You’ll create intuitive onboarding resources, in-app prompts, and proactive FAQs, making sure new users get up to speed with confidence, while seasoned users discover deeper functionality. Your work will help keep support queues low and maintain high user satisfaction.

Build an Adaptive, Data-Driven Content System

You’ll develop and maintain documentation structures that scale with the product. Leveraging analytics, user interviews, and feedback loops, you’ll continually fine-tune content to ensure it consistently serves user needs and business goals.

Responsibilities: What You’ll Own and Shape

Translate Technical Jargon into Everyday Language

• Demystify APIs, developer tools, and SaaS features for audiences at all levels.
• Convert detailed specifications into actionable knowledge that is actually utilized.

Collaborate and Co-Create with Remote Teams

• Partner daily with engineering, design, support, and product teams—wherever they’re located.
• Ensure your insights directly guide development, feature rollouts, and user experience.

Deliver End-to-End Content—From Draft to Launch

• Author and update help center articles, onboarding flows, product walkthroughs, and deep-dive troubleshooting guides.
• Own the process from brainstorming and drafting to peer review, publishing, and revision.

Improve Documentation Through User Feedback and Metrics

• Harness analytics, support ticket trends, and real user feedback to optimize help content.
• Champion a continuous improvement mindset: every update is an opportunity to make things clearer, faster, and better.

Your Toolkit: The Tech and Collaboration Stack

• Knowledge management tools: Notion, Confluence, or similar
• Issue tracking and collaboration: Jira, Trello, or comparable
• Code and versioning: GitHub or Bitbucket
• Communication: Slack, Zoom, Loom, and async-first chat platforms
• Writing and editing: Grammarly, Hemingway, and your preferred outlining method

What Makes You a Standout

Core Experience

• You’ve written technical documentation for SaaS, APIs, or complex enterprise platforms
• You know how to structure information so that users can find what they need, fast
• You’re practiced at working asynchronously with remote teams and distributed product cycles

Approach and Attitude

• Curiosity is your default: you love understanding how things work, and making them easier for others
• Feedback isn’t just accepted—it’s embraced as fuel for iteration and improvement
• You take initiative, communicate openly, and always look for ways to elevate the user experience
• You see every confusing moment as a chance to create clarity and delight for users

A Day in the Life: What Your Remote Routine Could Look Like

Morning: Align and Plan

Start your day by connecting with product managers and engineers, reviewing sprint goals, and discussing upcoming releases. You’ll gather details, map out timelines, and prioritize key documentation needs.

Midday: Create, Review, Iterate

You’ll carve out deep-focus time for outlining, drafting, and refining content. Whether you’re building a brand-new API guide, updating onboarding sequences, or recording a quick explainer video, your creative process is backed by research and shaped by user stories.

Afternoon: Collaboration and Feedback

You’ll join team huddles or async check-ins to review docs in progress, answer questions, and give input on new product features. User feedback—real data, real stories—drives your revisions and inspires your next project.

End of Day: Reflect and Improve

You wrap up by reviewing analytics, following up on unresolved support trends, and queuing up improvements for the next day. Your impact is visible: less confusion, fewer support requests, and happier users.

Our Remote Work Culture and Values

Purposeful Collaboration

You’ll work with a close-knit team that values clear, direct communication and mutual support. Everyone’s voice matters. We move quickly, but always make room for focus and creativity.

Modern Tools for Modern Work

From Notion and Jira to Zoom and Slack, you’ll have access to a powerful, integrated tech stack designed for asynchronous, high-impact collaboration. Our workflow supports your best writing—wherever you log in from.

Space to Grow and Innovate

We believe in autonomy, flexibility, and learning. You’ll gain ownership over your work, receive encouragement to experiment, and have opportunities to stretch your skills through feedback and ongoing projects.

Success in This Role Looks Like

Proactive, User-Centric Documentation

• Help articles and onboarding that answer user questions before they even arise
• Fewer support tickets, happier users, and smoother product launches
• A help center that’s easy to navigate and always up-to-date

Tangible, Measurable Impact

• User engagement, satisfaction, and feedback show that your work makes a difference
• Documentation that’s referenced in every sprint review, launch, and training

Compensation and Key Details

• Full-time, remote position based in Minnesota or able to work core CST hours
• Annual salary: $79,333
• Career growth, autonomy, and flexibility in a people-first environment

Ready to Craft Clarity—and Build Something That Lasts?

If you’re ready to make an impact from day one, we’re ready to meet you. Let’s build something purposeful together—apply today.