Remote Technical Writer — Maryland (Fully Remote)

Does Your Writing Build Bridges Where Others See Walls?

Great documentation isn’t just about words on a page—it’s the hidden engine that powers every seamless onboarding, every bug-free release, and every successful launch. If you know how to turn technical complexity into explicit, accessible content, you’ll thrive in this fully remote role where your expertise makes a measurable impact. Here, every doc you write removes friction for engineers and empowers users across Maryland and beyond.

Why Your Work Here Matters

Your documentation won’t just support new features—it’ll shape how teams adopt tools, how customers solve problems, and how our products are perceived worldwide. Every time you clarify a workflow, you help a developer get unstuck. Each time you create a knowledge base article, you empower users to solve problems independently. Around here, great technical writing isn’t a back-office function; it’s the backbone of our entire user experience.

What You’ll Create and Influence

• Transform engineering specs and raw requirements into crisp, actionable guides that help teams ship faster and users succeed sooner.
• Build and maintain documentation libraries that scale with new feature launches, product updates, and evolving customer needs.
• Partner with engineers, product managers, and customer advocates to turn jargon into clarity—ensuring no one is left guessing.
• Shape onboarding materials that help new hires and customers hit the ground running, reducing the time it takes to become productive.
• Gather feedback through user research and analytics, then refine docs so they’re not just accurate—but genuinely useful for real people.
• Contribute to our internal style guide, setting new standards for readability, accessibility, and tone across all technical content.
• Your influence will reach thousands of users every week, ensuring our products are both approachable and reliable, regardless of the complexity of the technology.

Your Day-to-Day Environment

Forget isolated cubicles and endless bureaucracy. Here, you’ll find a collaborative, remote-first culture where writers, engineers, and designers work side by side—even from miles apart. Your typical day might start with a quick sync on Zoom, followed by a few focused hours of drafting in Notion, and real-time collaboration over Slack. We move quickly, but you’ll always have the space to focus deeply and deliver work you’re proud of.

You’ll be part of a team that values clarity over flash, empathy over ego, and shared wins above individual credit. Feedback flows in every direction—and so do opportunities to shape our growing library of technical resources. Expect to utilize remote collaboration tools daily and be part of an environment that supports learning and growth, whether you’re based in Maryland or dialing in from anywhere.

The Tools That Power Your Impact

• Write, revise, and publish in Notion, Confluence, or any other documentation platform that best suits the project.
• Track updates and maintain alignment using Jira and remote collaboration tools—so your documentation is always in sync with sprint cycles.
• Use analytics tools to learn what users actually need—and shape your writing around those insights.
• Collaborate across product, engineering, and support channels to gather context, clarify technical workflows, and close knowledge gaps.
• Advocate for the user at every stage, ensuring docs aren’t just accurate but also inviting and actionable.

What Makes You a Standout

• You’ve turned complicated technical topics into human-friendly guides, FAQs, and onboarding materials before—and your portfolio shows it.
• Feedback is your fuel: you seek it out, use it to refine your work, and know how to ask the right questions to get better results.
• You simplify complex ideas—whether it’s over Zoom, in documentation, or on Slack.
• Your experience spans the entire documentation lifecycle: planning, writing, editing, publishing, and iterating with each new product release.
• You’re comfortable with agile workflows, roadmap prioritization, and can keep pace with teams that never stand still.
• You value accessibility, inclusivity, and clear communication—always thinking about the end user.
• Located in Maryland or able to work US Eastern hours with minimal friction.

The Story Behind Our Docs

Every great product has an unsung hero—the one who connects the dots behind the scenes. For us, that’s you. Think of the onboarding workflow that just makes sense, or the troubleshooting page that instantly relieves a customer’s frustration. Those aren’t just documents; they’re the result of someone who took the time to listen, clarify, and build trust one sentence at a time. You’re not just writing for today’s users; you’re building the foundation for everyone who joins tomorrow.

Why Join Us?

• Your writing drives real outcomes for engineers, customers, and every team in between.
• You’ll set new standards for how technical writing can empower—not just instruct.
• Flexible, fully remote work environment tailored for deep focus and real balance.
• Salary: $78,615 per year with transparent pay practices.
• Opportunities for professional growth, mentorship, and learning from a community of experts.

Let’s Build Something Purposeful—Together

If you’re ready to make an impact from day one, we’re ready to meet you. Bring your passion for clarity and your curiosity for technology—let’s connect and turn complex challenges into simple solutions, one document at a time.