Remote Technical Support Specialist – Washington State | Where Solutions Spark Real Change

Start with Impact, Not Instructions

What if the person who changes the course of someone’s day isn’t sitting in their office, but helping from miles away? As a Remote Technical Support Specialist, you’re the person others turn to when confusion and technical hurdles threaten progress. Your calm confidence turns “impossible” moments into clear, actionable solutions—and you do it all from the place where you work best, anywhere in Washington.

Why Every Answer Matters

🖥️ Each conversation is a chance to move someone forward—translating their frustration into a small victory, whether you’re unlocking an urgent account, guiding a team through a tricky update, or explaining why a system hiccup isn’t the end of the world.

🤝 You’re more than a troubleshooter—you’re a trusted voice, the one customers remember when things get tough. Even across digital channels, your empathy and clarity bring a human connection to every call, chat, or screen-share.

Your Daily Impact

• 🌟 Become the support that customers rely on—answering questions quickly, calming nerves, and bringing reassurance the moment someone reaches out.
• 🔍 Tackle a range of tech issues, from device hiccups to application glitches, never afraid to dig deep until you find a real solution.
• ⚙️ Team up with engineers, product leaders, and IT partners to unravel complex problems, knowing your discoveries can spark new features or process improvements for thousands of users.
• 🧠 Catch patterns early. Your observations don’t just help one client—they lead to updated guides, sharper FAQs, and a better support experience for all.
• 🔄 Strike the right balance—acting fast when needed, but never at the cost of accuracy or care. Every update keeps your users informed.
• 📊 Use remote support tools and CRM platforms to manage cases, track details, and ensure nothing falls through the cracks.
• 💡 Treat every day as a chance to learn—embracing new tech, fresh ideas, and ways to support people more effectively.

Life in a Remote-First World

Your workspace? Anywhere you can focus and connect. Some mornings, you’ll wake up to urgent requests and “quick win” questions. Other days, you’ll be the hero who untangles a stubborn system issue that’s holding up a whole team. Every task is a new opportunity to show what great support really means.

You’ll use real-time chat, video calls, and screen sharing to bring clarity, breaking down technical language into steps that anyone can follow. Sometimes, listening is your most powerful tool; other times, it’s your creative approach to troubleshooting that makes all the difference.

Our Culture: Trust, Flexibility, and Growth

• Set your own rhythm. Here, results matter more than rigid schedules. Design your workday around what lets you deliver your best.
• Collaboration isn’t just a buzzword—it’s how we grow. Our remote stack (Slack, Zoom, Teams, and more) keeps you connected and supported, never isolated.
• Every voice counts. You’ll have access to on-demand learning, mentors who want you to succeed, and a team that welcomes questions and feedback.
• Curiosity and adaptability fuel our progress. Bring yours—there’s always something new to learn or improve.

What Sets You Apart

🎯 You break down complexity. People come to you when tech gets overwhelming, and you’re quick to translate jargon into real-world answers, whether it’s over chat, a call, or video.

🛠️ You’re fluent in operating systems, business software, cloud tools, and the language of support. No platform is too daunting—you’re always ready to learn the next thing.

💬 When someone panics, you’re their calm. You know how to ease frustration, celebrate progress, and leave users feeling equipped and confident.

🔐 You treat data privacy and security like essentials, not afterthoughts—guiding users to best practices every time.

🌱 Your growth mindset is obvious. You love feedback, adapt to change, and chase improvement because you know that’s how careers—and teams—grow.

Your Toolkit

• Secure remote support tools (TeamViewer, AnyDesk, or similar)
• Modern collaboration platforms (Slack, Microsoft Teams, Zoom)
• CRM/ticketing systems (E.g., Zendesk, Freshdesk)
• Knowledge bases and digital documentation resources
• Cloud storage and file-sharing solutions

How You’ll Know You’re Succeeding

• Every customer finishes their support session more confident and capable than when they started
• You transform tense moments into lasting trust, often turning first-time users into loyal advocates
• Your feedback improves documentation, slashes repeat issues, and inspires better ways of working
• You discover shortcuts and improvements that save everyone time, helping the team work smarter and deliver greater impact

The Ripple Effect of Your Work

When you resolve an issue, it’s more than just a closed ticket. You restore momentum, inspire confidence, and remind people that even digital support can feel genuinely human. That’s how you help organizations—and individuals—do their best work, day after day.

Room to Grow and Evolve

This role isn’t just a support position—it’s a launchpad. Whether your passion is tech support, IT, or client experience, you’ll have the chance to advance, cross-train, and build skills that future-proof your career. The more you learn, the more doors open.

Ready to Bring Your Best From Anywhere?

If you thrive on making a difference with every call, chat, or troubleshooting session, let’s talk. Join us and turn support into opportunity—for clients, for teams, and for yourself.

Annual Salary: $59,000