Remote Technical Support Specialist in NYC

Introduction: Join the Team That Powers Possibility

In a world that never slows down, technology is the backbone keeping us connected, productive, and innovative. As a Remote Technical Support Specialist based in NYC, you’ll be at the frontlines of a dynamic digital journey—not merely resolving tech issues but igniting solutions that empower people daily. This is not your average support job; it's a mission-driven role tailored for thinkers, problem solvers, and empathetic tech professionals who thrive in a fast-paced, people-first remote environment. With a competitive annual salary of $61,189, this is your chance to become part of a growing team that's reimagining how virtual tech support is delivered.

About the Role: The Heart of Virtual Tech Empowerment

You're not just another name in a ticket queue. You are the lifeline for remote teams, digital creators, SaaS customers, and global users who rely on quick, friendly, and accurate tech help to stay in motion. This role invites individuals with sharp diagnostic instincts, a creative approach to troubleshooting, and a genuine enthusiasm for problem-solving. From email sync problems to network connectivity issues and device configuration dilemmas, your toolkit of knowledge will make someone's day smoother, every day.

Key Responsibilities: Where Tech Meets Human Connection

• Respond to and resolve support inquiries via live chat, video calls, phone, and email.
• Diagnose and resolve software, hardware, and network-related issues across varied systems (Windows, macOS, Linux).
• Walk users through step-by-step solutions with clarity and patience.
• Escalate complex issues to advanced technical teams, ensuring smooth hand-offs.
• Maintain meticulous logs of support cases, including issue summaries, solutions, and resolution times.
• Collaborate with developers, IT administrators, and product teams to provide feedback that drives service improvements.
• Stay current on new tech releases, patches, and tools, continually expanding your troubleshooting arsenal.

Work Environment: Freedom Meets Focus

Working remotely doesn’t mean working alone. You’ll be immersed in a supportive, fast-moving environment fueled by curiosity and innovation. Picture daily virtual stand-ups, live problem-solving sessions, and asynchronous brainstorming—all designed to foster collaboration and creativity. You’ll have the tools you need, the trust to work autonomously, and the flexibility to structure your day around productivity and wellness.

Tools and Technology: The Digital Arsenal

• Remote access and monitoring tools such as TeamViewer, AnyDesk, and LogMeIn
• Ticketing and CRM platforms like Zendesk, Freshdesk, and Salesforce
• System diagnostic utilities (Sysinternals, Terminal, Command Prompt)
• Communication platforms, including Slack, Zoom, and Microsoft Teams
• Cloud services and software tools, including Google Workspace, Office 365, and Dropbox
• Troubleshooting apps and platforms for mobile, VoIP, and VPN

Desired Skills and Qualifications: You Were Born for This

• 2+ years of technical support experience in a remote or hybrid role
• Proficiency in troubleshooting common OS and software issues (Windows/macOS/Linux)
• Familiarity with cloud storage solutions, remote collaboration platforms, and cybersecurity basics
• Strong communication skills with a warm, human-centered tone
• Ability to manage multiple support cases simultaneously while maintaining quality service
• Empathy, patience, and a talent for translating tech-speak into user-friendly guidance
• Bonus: Certifications in CompTIA A+, Network+, or similar

Career Growth and Development: Build More Than a Resume

This position is more than a job; it's an opportunity to build a meaningful career. You’ll gain exposure to high-impact technologies, work on scalable support solutions, and receive mentorship from industry experts. As your skills grow, you can branch into roles such as Senior Support Engineer, IT Project Manager, or Systems Administrator. The journey begins here, where your tech know-how meets a clear path for professional development.

Our Culture: Innovation Meets Purpose

We thrive on big ideas, bold experimentation, and continuous learning. The people who succeed here are curious, adaptable, and deeply passionate about making technology more accessible and human. Our team is committed to creating a welcoming, equitable space where every voice is heard. Expect hackathons, learning stipends, open feedback loops, and opportunities to pitch wild ideas—and see them come to life.

What You’ll Love: Perks With Purpose

• 100% Remote Work with flexible scheduling
• Annual Salary: $61,189, with performance-based bonuses
• Comprehensive Health Benefits, including dental and vision
• Learning and Certification Reimbursements to support your growth
• Wellness Stipend for your mind and body
• Tech Setup Provided (laptop, monitor, accessories)
• Virtual Social Events and remote team-building activities

What Success Looks Like: Your First 90 Days

In your first month, you’ll be fully onboarded, equipped with remote tools, and assisting real users under the guidance of a buddy mentor. By day 45, you’ll handle support tickets independently and contribute to team meetings. By day 90, you’ll not only meet KPIs for resolution time and customer satisfaction, but you’ll also suggest workflow improvements or new support scripts—cementing your role as a key player in our support ecosystem.

Ready to Level Up? Here’s How

Imagine working in a place where your ideas matter, your skills are valued, and your success is celebrated. This is that place. If you’re ready to use your tech talents to empower users, solve real-world issues, and be part of a community that loves what it does, then don’t wait. Apply now and redefine what remote support means. Your next big challenge begins today.