Remote Technical Support Representative – North Carolina (Remote)

💡 You’ll Change Someone’s Day (And Maybe Their Week)

Ever been the person everyone calls when their WiFi crashes or their screen freezes right before a deadline? Around here, that kind of tech-savvy patience is a superpower. Every day, someone in North Carolina is counting on you to help them untangle the messy stuff, so they can get back to what matters. You’re not just a voice on the line; you’re the sigh of relief, the friendly expert who makes frustrating moments feel lighter.

🖥️ This Job Isn’t Just About Fixing Things

Sure, you’ll solve problems. But you’ll also build trust. You’ll catch things others might miss, like the subtle pattern behind those “mystery” error messages. When you guide someone through a tough spot, it’s more than a checklist—it’s a real, human connection. And because you’re remote, you can offer calm, clear help from your favorite coffee shop, your quiet home office, or wherever you feel your best work gets done.

🎯 Your Everyday Wins

• 🌟 The Voice They Remember. There’s a good chance you’ll be the highlight of someone’s day. You’ll greet customers with patience, curiosity, and a sense of humor—especially when things get weird.
• 🛠️ Solving the Small Stuff and the Big Stuff
  Sometimes you’ll troubleshoot stubborn logins, sometimes you’ll dig into a device issue that has everyone stumped. You’ll use every resource, every trick you’ve picked up, to make it right.
• 🤝 Teammate, Not Just Ticket Closer. You’ll swap stories with engineers, brainstorm better how-to guides, and pass along the small insights that help everyone level up.
• 🔄 Spot the Patterns, Suggest the Fixes. You’ll notice when the same issue pops up twice—and you’ll be the first to say, “Let’s make this easier for everyone next time.”
• 📈 Every Day, A Little Better: New tool? New app? You’ll give it a try and help the team figure out what works (and what doesn’t). Learning is part of the gig.

🛡️ Tech and Tools You’ll Get to Know

• 💬 Chat, Email, and Phones – Whatever the customer’s style, you’ll meet them there.
• 📝 DIY Guides – Ever explained a tricky process in plain English? You’ll help build guides that make sense to everyone.
• 🖥️ Slack, Zoom, Notion – If you’ve messaged a friend or joined a virtual happy hour, you’ve got the basics.
• ⚙️ Remote Access & Diagnostics – Click, connect, and see what’s going wrong from across the state (or further!).

🌍 How Your Workday Really Looks

Some mornings, you’ll power through a stack of urgent tickets with coffee in hand. On other afternoons, you’ll trade tips with another rep who’s solved that same printer issue twice this week. Sometimes you’ll laugh with a customer about their cat walking across the keyboard during a screen share.

No day is copy-paste. You’ll teach, learn, listen, and even rewrite a help doc so it finally makes sense to everyone.

• 🧑‍💻 "You make the complicated feel simple—without making anyone feel dumb."
• 🛠️ “You turn confusion into confidence, one step at a time.”
• 🚀 “When you spot something off, you don’t wait—you help fix it for everyone.”

🤩 Success Isn’t a Scoreboard—It’s a Feeling

• The folks you help? They’ll log off smiling, and not just because you fixed their tech.
• The advice you give will shape how we support, not just this week, but throughout the year.
• The data will show it—faster replies, happier customers, fewer repeat problems—but you’ll feel it too.
• This job keeps you curious and connected, not just busy.

🔎 What Makes You a Fit

• 💬 You’re easy to talk to—even when tech gets tense. People listen when you explain things, and you don’t make them feel silly for asking.
• 🧩 New gadgets? New apps? You dive in, poke around, and learn fast (and you’re happy to show someone else).
• 🤔 Stumped? You get resourceful. Maybe you search, maybe you ask, but you always figure it out and break it down for others.
• 🔄 You handle a few conversations at once, knowing which ones need urgent attention and which can wait.
• 🌱 You own your mistakes and share what you learn—because every day is a chance to get sharper.

🏡 Work Where You’re Most Comfortable

Set up in Raleigh, Asheville, or tucked away in a quiet mountain town. As long as you have reliable internet and a knack for jumping in where you’re needed, you’re good. We stay connected through weekly video chats, shared playlists, and open Slack channels, covering everything from bug fixes to book clubs.

• Schedules that flex around your life, not the other way around
• Speak up anytime—your ideas really do get tried out
• Support when you need it, autonomy when you want it

💵 How We Invest In You

• Salary: $57,700 each year
• Bonuses for top-notch work (and sometimes just for being a team player)
• Regular opportunities to learn, get certified, and grow into new tech roles
• Clear ways to move up—if you want to try training, QA, or project work, let’s talk

🚀 Let’s Get Started—Together

Ready to do work you’re actually proud of, and help people along the way? If you like the idea of making tech less intimidating—one conversation at a time—let’s meet. Bring your personality, your curiosity, and your favorite coffee mug. Let’s make support feel more like a win for everyone.