Remote Technical Support Engineer in NYC

🌐 Lead with Confidence in a Remote World

Are you passionate about solving complex problems and delivering technical solutions that truly make a difference? Step into the role of Remote Technical Support Engineer and become the driving force behind seamless digital operations. With an annual salary of $89,685, this opportunity allows you to support global clients and contribute to a thriving tech infrastructure, all from the comfort of your home. Make an impact with every interaction and help organizations maintain seamless operations in today’s evolving digital landscape.

🚀 Key Responsibilities: Deliver Expertise That Matters

As a Remote Technical Support Engineer, you'll serve as the vital link between end-users and robust IT performance. You'll work on resolving incidents, maintaining uptime, and empowering users with reliable solutions. Every task you take on supports the larger mission of building a more resilient and responsive technology ecosystem.

🎯 Technical Troubleshooting and Resolution

• Identify and troubleshoot technical problems involving software, hardware, and networking.
• Deliver step-by-step technical guidance across phone, email, and chat channels.
• Maintain clear documentation of support cases and resolutions.

🔄 System Monitoring and Maintenance

• Proactively monitor systems for performance, availability, and security anomalies.
• Implement updates, patches, and configuration changes as needed.
• Partner with system administrators and developers to optimize system uptime.

🧠 Knowledge Management and Reporting

• Document recurring issues and create user-friendly knowledge base articles.
• Provide insights and feedback to improve internal systems and processes.
• Generate performance reports and suggest service improvements.

🤝 Stakeholder Collaboration

• Coordinate with cross-functional teams, including QA, DevOps, and Product, to resolve escalated issues.
• Educate non-technical users and clients on best practices and system features.
• Champion user experience and advocate for customer satisfaction.

🏠 Work Environment: Flexible and Empowering

You’ll work entirely remotely from New York City. You’ll enjoy the flexibility to work from a location that inspires you, with structured virtual support and collaboration tools to keep you connected. Your workspace is your launchpad to solve real-world problems and bring value to customers globally.

Here's what to expect in your day-to-day:

• Clear communication protocols to reduce noise and increase productivity.
• Weekly team syncs and remote-friendly tools (Slack, Zoom, Jira, Confluence).
• Time-zone aware schedules for work-life balance.

🛠️ Tools & Technologies You’ll Use

Your technical toolkit is your superpower. Here’s a glimpse into the technologies and platforms you’ll be interacting with:

• Ticketing Systems: Zendesk, Freshdesk, ServiceNow
• Operating Systems: Windows, macOS, Linux
• Cloud Platforms: AWS, Microsoft Azure, Google Cloud
• Monitoring Tools: Datadog, Nagios, SolarWinds
• Remote Support Tools: TeamViewer, AnyDesk, LogMeIn
• Scripting Languages: Bash, PowerShell, Python (optional)

🎓 Qualifications That Set You Apart

To excel in this role, bring your technical savvy, communication finesse, and problem-solving mindset. We’re looking for candidates who thrive under pressure, think creatively, and are driven to keep learning.

Essentials:

• 2–4 years of experience in technical support, systems engineering, or IT helpdesk
• Strong understanding of networking protocols, cloud environments, and system architecture
• Exceptional troubleshooting and diagnostic skills
• Comfortably supports both technical and non-technical users
• Strong written and verbal communication skills

Preferred:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals
• Experience in remote support environments and distributed teams
• Familiarity with ITIL service management practices

🎉 Exciting Benefits That Keep You Inspired

This role is designed to support not only your career but also your personal growth and well-being. Here’s what you’ll love:

• 💼 Competitive salary with annual performance bonuses
• 🏡 100% remote flexibility with home-office setup stipend
• 🌍 Work-from-anywhere allowance for tech and travel
• 🏥 Comprehensive health, dental, and vision coverage
• 📈 Learning and development credits for certifications and courses
• 🧘 Wellness programs, virtual fitness memberships, and mental health days

🌱 Growth Opportunities That Fuel Your Future

Your professional journey doesn’t end at support tickets. We’re committed to nurturing your career path with a future-focused approach:

• Move into leadership roles such as Support Manager or Technical Account Manager
• Expand into DevOps, Cloud Engineering, or Product Support
• Get mentorship from senior engineers and architects
• Participate in innovation labs and internal hackathons

📢 Your Next Big Opportunity Awaits—Apply Now!

If you’re excited by the chance to solve real problems, make customers smile, and work with cutting-edge technologies—all while working remotely—then this role is tailor-made for you. Bring your curiosity, your passion, and your technical wizardry to a team that values impact over routine.

Take charge of your future. Make an impact from wherever you are.

Apply today and become part of something bigger.