Remote Social Media Chat Support Agent

You know those moments when a single chat brightens your day, cuts through confusion, or just makes things easier? That’s the everyday reality in this role. Working remotely doesn’t mean working alone—you’ll join a crew that believes customer care should feel just as personal online as it does face-to-face. And when you bring empathy and quick thinking to every conversation, you’ll become the reason people feel truly seen, even through a screen.

You Shape First Impressions (and Lasting Ones)

Picture this: a customer reaches out, a little unsure, maybe even frustrated. You’re not just there to respond—you’re there to turn that moment around. Whether it’s clearing up how a new feature works or calming someone down after a tech hiccup, your words will be what sticks with them. Some days, you’ll even hear, “Wow, thanks—I wasn’t expecting this to be so easy.” Those are the kinds of wins we celebrate.

How You’ll Make an Impact

• Spot patterns others miss. If the same question arises, you raise it—helping our team identify and fix the root cause, rather than just patching things up.
• Share real stories from the front lines. The insights you gather become the foundation for our FAQs, product tweaks, or a new social media campaign.
• Treat every chat as a chance to add a little light to someone’s day, not just close a ticket.
• Sometimes you’ll use a template. Sometimes you’ll toss it aside and get creative when the situation calls for it.
• People feel your personality in every message—whether that’s a perfectly timed meme or just a moment of patience when someone’s having a tough day.

Tools and Tech (But People First)

You’ll live in Intercom, Zendesk, Slack, and Notion—these are our remote collaboration playgrounds. Some days you’ll juggle multiple chats, other times you’ll deep dive into a tricky problem until you crack it. We use templates to save time, but trust you to know when a human touch is more important. As new tools emerge on the market, we experiment and explore what makes your workflow smoother.

Our Remote World: More Connected Than You’d Think

We’ve ditched the old-school idea that remote work means isolation. Here, daily check-ins on Slack are as common as coffee breaks. If you’re out sick, people notice and reach out to you. Your ideas don’t get lost—they’re put into action. There’s always someone to brainstorm with or laugh with after a wild customer story. When you want to focus, you’ll find the space; when you need support, you’ll have it.

Growth That’s Actually Yours

Forget the ladder—think more like a network of doors. Take on extra projects when you want to stretch, mentor a new teammate, or help shape the onboarding process. If you want feedback, you’ll get it straight from the people who matter—not just in numbers, but in honest conversations. You’ll be trusted to try, even if it means learning from a mistake or two along the way.

What Makes You Different

You don’t panic when someone’s upset. You listen, steady and present, until you get to the heart of what they need. You like making complicated things simple and turning awkward moments into opportunities for connection. You pick up new tools quickly, stay curious, and aren’t afraid to suggest a better way. And you notice the little stuff—like how a single typo can throw someone off, or how a well-placed emoji can break the ice.

A Story That Says It All

One of our favorite moments last year? An agent noticed that a frustrated customer just wanted to vent—so they let them, didn’t rush, and added a small, genuine note at the end. That customer is now a regular and even recommended us to friends. We remember that kind of thing because it’s the heart of our team. We aren’t reading scripts; we’re building real connections.

What Success Feels Like

• Hearing from customers who say, “You made my week.”
• Watching feedback on social channels shift from skepticism to gratitude—thanks to your approach.
• Being known on the team as someone who’s creative, thoughtful, and actually cares about making things better.
• Having the freedom to try new things, offer ideas, and shape how remote support is done in the digital-first age.

Want to Build the Next Great Support Experience?

If you see support as more than just a job—if you believe it’s about building trust, solving real problems, and making tech feel human—we’d love to hear from you. This remote role pays $64,500 a year and lets you work wherever you’re at your best. If you’re ready to be someone’s reason to smile today, we’re ready to welcome you. Let’s do this together.