Remote Personal Lines Claims Adjuster

Introduction to the Role

This opportunity offers a transformative career experience at the intersection of analytical precision and human compassion. As a Remote Personal Lines Claims Adjuster, you'll handle personal property, auto, and homeowner claims, ensuring swift and fair resolutions that support policyholder peace of mind. With your skills in investigation, negotiation, and communication, you'll represent the company’s values and integrity in every interaction. This remote-first role promotes professional autonomy, robust collaboration, and ongoing career development in an environment that respects your expertise and ambition.

Key Responsibilities

Investigation and Assessment

• Examine submitted personal lines claims for completeness and accuracy
• Conduct interviews with claimants and related parties through virtual platforms
• Analyze documentation and digital evidence, including photographs and third-party reports
• Determine coverage applicability and liability according to policy guidelines and regulations

Communication and Resolution

• Engage with policyholders using empathy and clarity throughout the process
• Collaborate with vendors, legal professionals, and appraisers to inform outcomes
• Prepare settlement recommendations grounded in evidence, policy language, and financial fairness
• Resolve claims efficiently while balancing customer satisfaction with company standards

Compliance and Reporting

• Document all activity accurately in the claims management system
• Draft audit-compliant summaries and regulatory reports
• Identify and flag suspicious claims patterns to support fraud prevention
• Recommend improvements based on recurring issues or workflow bottlenecks

Work Environment and Team Culture

You’ll operate in a fully remote role, joining a team of proactive professionals dedicated to innovation, transparency, and mutual growth. You’ll be trusted to manage your workload independently, supported by communication channels that ensure team cohesion and efficiency.

Integrated Remote Support

• Attend virtual team stand-ups, coaching sessions, and town halls
• Share knowledge across disciplines to enhance collective performance
• Utilize messaging, scheduling, and workflow platforms to remain connected and informed

Empowered Autonomy

• Prioritize your caseload based on urgency and complexity using productivity tools
• Make informed decisions aligned with industry benchmarks and ethical guidelines
• Thrive in a focused, remote workspace that enables deep work and uninterrupted execution

Tools and Technologies

Modern claims adjustment requires agile tools. You’ll work with top-tier software that increases visibility, improves decision-making, and reduces manual effort.

Platforms in Use

• Guidewire ClaimCenter and Symbility for digital case management
• Xactimate for cost estimation and report generation
• AI-driven tools for trend detection and claims triage

Communication and Compliance Tools

• CRM systems for interaction tracking
• e-signature and remote documentation platforms
• Cloud-based storage with encrypted access protocols

Candidate Requirements

You should bring a mix of technical insurance knowledge and people-focused skills. Resilience, resourcefulness, and emotional intelligence are key traits.

• Minimum 2 years of experience with personal lines claims (home, auto, property)
• Valid adjuster license in at least one state (multi-state licensure preferred)
• Familiarity with virtual assessment processes and digital case handling tools
• Clear, compassionate communication and superior listening skills
• Capable of working independently while adhering to regulatory standards
• Reliable internet and a secure, private remote workspace

Desired Qualifications

• Remote claims handling experience is highly valued
• Knowledge of regional claim rules and emerging industry technologies
• Ability to assist diverse clients, with multilingual skills being a bonus
• Experience handling claims during catastrophic events or high-volume periods

Growth and Advancement

You’re not just joining a team—you’re building a career. Advancement is based on merit and performance, with learning opportunities always within reach.

Development Tracks

• Senior Adjuster roles focusing on large-loss or complex claims
• Trainer and QA positions for those invested in team success
• Leadership roles such as Remote Team Lead or Claims Operations Manager

Organizational Impact

Every decision you make strengthens the bond between the company and the customer. By delivering swift, fair, and accurate resolutions, you support retention, brand loyalty, and overall financial health.

• Uphold the company’s values through each interaction and resolution
• Help reduce operational risk and prevent loss through vigilant assessments
• Promote customer satisfaction by meeting or exceeding expectations

Compensation and Benefits

This role offers an annual salary of $64,609, along with a competitive suite of benefits designed to support your overall well-being.

• Remote setup support and equipment reimbursement
• Comprehensive medical, dental, and vision plans
• Paid holidays and flexible PTO
• Retirement contributions with employer match
• Access to wellness resources and professional development budgets

Call to Action

Are you ready to bring your talents to a team that values both your expertise and your individuality? Step into a meaningful remote opportunity where every claim you manage helps rebuild trust and stability for policyholders. Take the next step and begin a journey where your dedication truly matters.