Remote Operations Manager – Maryland (Remote)

Can You Turn Remote Operations Into Seamless Success?

Imagine a workday where your decisions ripple across hundreds of remote workflows. That’s what happens here—your judgment sets the pace, your strategies unlock new possibilities. As our next Remote Operations Manager, you’ll orchestrate operational excellence from anywhere in Maryland, using agile workflow management and remote collaboration tools that empower you to see results in real time.

What You’ll Accomplish

Your mission: elevate the way our teams operate—wherever they are. Every process you optimize, every bottleneck you break, drives company-wide momentum. Here’s how your impact will be felt:

• Shape onboarding workflows that reduce friction for new hires, making their first week memorable for all the right reasons.
• Optimize remote support systems, so our team members never feel isolated—no matter where they log in from.
• Partner with design, engineering, and support to build unified solutions that simplify daily work for 20,000+ users.
• Guide feature lifecycles and contribute to roadmap prioritization, ensuring operational initiatives land on time and on target.
• Leverage data to surface process gaps, turning insights into tangible improvements that everyone feels.
• Coordinate agile project reviews—your leadership keeps sprint cycles on track and blockers out of the way.

How You’ll Work (And Thrive)

We’re a remote-first company that believes great operations happen when people are trusted and empowered. Here, you’ll have the freedom to:

• Set your schedule for deep work and real-time collaboration—your best hours are when you’re most effective.
• Use a best-in-class remote collaboration stack: think Notion for documentation, Zoom for face time, and Slack for quick syncs.
• Manage workflow automations in Jira and Trello, building systems that scale with the team.
• Stay connected with regular retrospectives and open lines of feedback. Everyone’s voice matters—including yours.

Tools & Technology

You’ll move fluidly between multiple platforms:

• Jira & Trello: Manage backlog workflows, align sprint goals, and keep roadmap prioritization sharp.
• Notion: Document processes and share playbooks that teammates can access on demand.
• Zoom & Slack: Run virtual standups, clear roadblocks, and drive alignment without missing a beat.
• Google Workspace: Streamline reporting, presentations, and team-wide communication.

What Makes You Stand Out

• You simplify complex processes—whether it’s via a screen share or a quick Loom walkthrough.
• Change doesn’t faze you. You find new ways to adapt, bringing clarity and calm when things shift unexpectedly.
• Your empathy drives outcomes. You know that operational excellence is about people, not just systems.
• You’re at ease juggling multiple projects, always prioritizing what moves the needle most for the team.
• You ask better questions, surfacing what others miss and always seeking the ‘why’ behind the ‘what.’
• Experience with agile workflow, remote collaboration tools, and supporting distributed teams sets you up for real impact here.

A Real Story From Our Remote Team

Last quarter, onboarding a cohort of 40 new hires could’ve felt chaotic. But the Operations Manager—someone just like you—streamlined every touchpoint. Personalized welcome kits, asynchronous video introductions, and daily check-ins ensured that each person felt connected from the very start. Team surveys showed record engagement. That’s the level of impact you’ll have here.

The Environment: Trust, Flexibility, and Purpose

We move quickly, but you’ll always have space to focus deeply. Your well-being matters, and we recognize that operational success relies on a healthy and supported team. Here’s what you can expect:

• Autonomy to lead process improvement without micromanagement.
• Direct access to leadership for strategic input—no layers between you and the decision makers.
• Growth pathways: take on new challenges, propose new systems, and see your work scale across the company.
• Open communication: whether it’s async updates or quick-fire standups, transparency fuels our work.

Who Thrives Here

This role suits someone who wants to have their fingerprints on every aspect of remote operations. If you love turning scattered systems into unified, human-centered workflows—and seeing your improvements land at scale—you’ll fit right in. Operations at this level aren’t about checking boxes; it’s about driving meaningful, visible change.

Compensation & Benefits

You’ll earn $79,000 annually in a role that rewards outcomes, not just hours. Expect comprehensive health benefits, wellness support, and the flexibility to create your best workday—from wherever you work best in Maryland.

Ready To Make an Impact From Day One?

If you’re excited to shape how remote teams operate, we’re excited to meet you. Let’s build something purposeful together—apply today.