Remote Marketplace Support Representative – Drive Real Connections, Wherever You Are

Become the Human Touch Behind a Seamless Marketplace Experience

Imagine the moment a buyer finds exactly what they’re searching for—or when a seller finally makes their first sale. As a Remote Marketplace Support Representative, you’re the spark that makes these moments possible, transforming routine customer inquiries into positive, memorable experiences. From your own workspace, you’ll empower users, troubleshoot roadblocks, and keep the wheels of digital commerce turning smoothly—all while building a career you can be proud of.

Why This Role Matters

🌎 Your Expertise Makes Every Transaction Count

• Every interaction is a chance to create loyalty and trust, whether you’re resolving an issue for a first-time user or guiding a seasoned seller through a platform update.
• By mastering marketplace policies, digital tools, and support channels, you enable buyers to shop with confidence and help sellers grow their businesses.
• Your feedback from the front lines guides product updates, influences new features, and ensures that the marketplace truly works for everyone.

What You’ll Achieve Every Day

🔍 Be the Go-To Problem Solver

• Listen closely to user needs—whether they reach out via chat, email, or phone—and turn confusion into clarity.
• Troubleshoot account or payment issues so users feel supported, not stranded.
• Spot patterns in user questions, then share those insights to help the team continually improve our help resources and product features.

💡 Empower Buyers and Sellers Alike

• Walk new sellers through their first product listings, ensuring they feel confident from the start.
• Celebrate customer wins, big and small, such as a first five-star review or a seamless refund process.
• Translate technical jargon into plain language, making even the most complex marketplace features accessible to all.

🤝 Collaborate to Elevate the Entire Experience

• Partner with support, engineering, and product teams to close gaps in service, streamline policies, and roll out updates users actually want.
• Provide context and empathy—seeing beyond tickets to the real people and stories behind every request.
• Influence product roadmaps with your direct line to what users love, what trips them up, and what keeps them coming back.

How You’ll Thrive in Our Remote-First Environment

🏡 Set Up for Success, Wherever You Call Home

• Enjoy the flexibility of remote work—set your own schedule, create your ideal workspace, and work at your best.
• Connect with colleagues daily through chat, video, and virtual team spaces, so you’re never left feeling isolated.
• Access modern support technology and collaborative tools that make helping users efficient and even fun.

💬 Continuous Growth and Learning

• Sharpen your knowledge of online marketplaces, digital commerce, and customer advocacy with ongoing training.
• Take on stretch projects that let you build skills in process improvement, product testing, or content creation.
• Receive actionable feedback and mentorship, because your career growth matters as much as the customer’s journey.

The Skills and Mindset That Set You Apart

✨ Bring Your Unique Strengths to the Table

• You simplify complex issues, whether on Zoom or through a quick chat, making even new users feel like insiders.
• You thrive in environments where things move quickly, yet always take the time to focus on what matters.
• Tech doesn’t intimidate you—whether it’s learning new support platforms, exploring dashboards, or digging into knowledge bases.
• Empathy, patience, and resourcefulness shape every interaction, turning tough moments into trust-building opportunities.
• You see challenges as opportunities to shine, always asking “How can I help?” and “How could this work better?”

What’s in It for You

💸 A Rewarding, Impactful Career

• Annual salary of $43,500, plus performance incentives that reward your commitment to users and continuous improvement.
• A work-life balance that allows you to bring your best self to both your job and your personal life.
• Access to remote collaboration tools and platforms that help you stay connected, creative, and inspired.
• Opportunities to shape both your career and the future of online marketplaces—one support ticket at a time.

Ready to Make Your Mark?

If you believe every customer deserves to feel heard—and you’re ready to be the person who makes digital commerce feel personal—let’s build something meaningful together. Your impact will ripple through every transaction, every conversation, and every success story that begins with a single support request.