Remote Marketplace Support Associate (Amazon/eBay)

Can your customer care turn transactions into relationships? Ours can—and we're building a team that doesn't just handle issues, but elevates entire selling experiences. If you have a sharp eye for detail, an understanding of online marketplaces like Amazon and eBay, and a drive to support sellers at scale, you're in the right place.

We're seeking an individual who can manage the rhythm of digital retail with precision, empathy, and accountability. From resolving listing errors to guiding policy compliance, you won't just be responding to sellers—you'll be shaping their success.

What You'll Help Us Achieve

• Clear seller communication that turns confusion into confidence.
• Marketplace account health that's not just maintained but optimized.
• Faster resolutions, lower ticket escalations, and more intelligent workflows.
• A support experience that doesn't just answer—it anticipates.

What You'll Own

Your day won't be scripted. Instead, you'll focus on outcomes that move the needle for both the business and the sellers we support:

• Be the voice sellers trust in everything from suspended listings to shipment delays. Your guidance keeps their stores running and reputations strong.
• Handle inbound requests across Amazon and eBay, resolving technical and operational issues while translating complex policies into clear next steps.
• Monitor account health metrics and proactively flag risks—you'll help prevent problems before they escalate.
• Collaborate with marketplace account managers to ensure sellers stay aligned with ever-evolving platform policies.
• Support catalog accuracy, ensuring titles, descriptions, and images meet both compliance and conversion standards.
• Drive case resolution end-to-end, owning each ticket until it's closed with clarity and care.
• Provide feedback to our operations and product teams, leveraging your frontline insights to inform internal tools and seller-facing systems.

Who Thrives Here

You don't need to come from a customer service background—but you do need to care deeply about experience. You might be a former seller, an operations expert, or someone who has helped launch marketplace storefronts. You keep promises. You ask thoughtful questions. And you’re energized by helping people succeed in systems that often feel impersonal.

What sets you apart:

• You’ve worked with Amazon Seller Central or eBay Seller Hub and understand how sellers navigate both.
• You spot trends in support tickets and suggest automations before we ask.
• You're skilled with remote collaboration tools like Slack, Notion, or Zendesk.
• You simplify complex policies—in writing, over chat, or on a Zoom call.
• You remain calm under pressure, especially when time-sensitive appeals or escalations arrive in your inbox.

The Tools You'll Use

• Zendesk: For managing seller communications, ticket workflows, and reporting.
• Amazon Seller Central & eBay Seller Hub: To navigate, investigate, and resolve seller issues.
• Google Workspace & Notion: To document, share insights, and contribute to process improvement.
• Slack & Zoom: For fast collaboration, daily check-ins, and team syncs across time zones.

How We Work (and How You’ll Fit In)

We’re a remote-first team that moves quickly—but not chaotically. You’ll have space to focus, but you’ll never feel siloed. Our support culture values:

• Ownership: You don’t just pass tickets—you solve problems fully.
• Visibility: You’ll surface recurring issues so we can address them at their root cause.
• Empathy: You think from the seller’s side first, and it shows in every reply.
• Clarity: You write with precision and speak with confidence.

You’ll work closely with team leads, product managers, and our marketplace partners to ensure a smooth operation behind the scenes. But your north star is always the seller: their business, their trust, their growth.

Growth Without Guesswork

We take development seriously. Whether it’s leveling up your marketplace policy expertise or shadowing our product team to see how your feedback turns into tools—we invest in your path forward.

Expect regular one-on-ones, quarterly goals that make sense, and clear frameworks for advancement. If you're looking to specialize, manage others, or dive into adjacent areas like catalog operations or marketplace onboarding, we’ll help you get there.

Why This Role Matters

Marketplaces run on trust. And trust is built (or broken) in moments of uncertainty. This role is about owning those moments—and turning them into loyalty, clarity, and momentum.

When sellers win, we win. Your work will ripple through thousands of transactions. And you’ll see the impact of your conversations in metrics, yes—but also in thank-you notes and success stories.

Compensation

Annual salary: $80,574, paid monthly. Fully remote. We offer flexibility, growth, and a team that truly supports one another.

Ready to Apply?

If you’re energized by impact, fluent in marketplace mechanics, and love the challenge of simplifying the complex—this one’s for you.

Let’s build something purposeful together—apply today.