Remote Live Chat Customer Service Representative

Start Meaningful Conversations From Anywhere

Picture this: Someone’s day isn’t going as planned, and a simple chat message turns everything around. You’re that person—the one who brings clarity, confidence, and a bit of optimism to people who need help in the moment. From your own space, you’ll deliver real-time support that leaves customers feeling seen, understood, and empowered to move forward. We believe every interaction is a chance to build trust—and that’s why we’re looking for someone who treats every conversation as an opportunity to make a difference.

How You’ll Make an Impact

Be the friendly, reassuring voice our customers remember. As the first line of support, you’ll listen deeply and respond thoughtfully—transforming uncertainty into solutions. You’ll spot trends in conversations and turn feedback into action, helping us continuously refine the customer journey. By partnering with team members in support, product, and quality, you’ll help shape how thousands of people experience our brand every single day.

• Turn challenging questions into moments of clarity and relief for customers across multiple channels—including live chat, in-app messaging, and social platforms.
• Translate complex details into simple, actionable next steps—always tailored to the customer’s needs and pace.
• Spot recurring issues and surface insights that influence everything from onboarding to feature updates.
• Empower customers with knowledge, making sure they feel confident navigating our digital tools and resources.
• Elevate our approach by contributing your perspective in team syncs, brainstorming sessions, and process improvement meetings.

What Sets You Up For Success

You know how to turn empathy into action—even when things get busy. Remote work isn’t new to you; you thrive in digital spaces and know how to manage your time, environment, and focus. Tools like Intercom, Zendesk, and Slack aren’t just platforms to you—they’re where you do your best work. You simplify complex ideas—whether it’s over chat, Zoom, or a quick Loom recording. And most importantly, you view customer service not as a task, but as an invitation to foster loyalty and drive tangible outcomes.

• You’ve supported customers in live chat roles, particularly in remote and distributed environments.
• Juggling multiple conversations comes naturally, and you never lose sight of the details that make an experience truly memorable.
• You turn difficult interactions into loyal advocates, one thoughtful message at a time.
• Curiosity drives you—you notice what’s missing and aren’t afraid to suggest new ways of working.
• You value honest and direct communication, and you know how to deliver it with kindness.

Your Remote Work Environment

Working from home doesn’t mean working alone. Our culture centers on connection, growth, and radical transparency. With regular team check-ins and opportunities for continuous learning, you’ll always have the support you need—no matter where you’re logging in from. Our remote collaboration tools are seamless: you’ll use Slack for quick wins, Notion for knowledge sharing, and Zoom to stay close to your team.

We move quickly, but you’ll always have space to focus deeply and recharge. You’ll partner with design, product, and engineering to create customer experiences that really matter. Expect to contribute to projects that scale—reaching thousands of users, with every improvement you help drive.

The Tools You’ll Use Every Day

You’ll have access to a powerful, integrated support stack. Our digital environment is built for impact:

• Intercom and Zendesk for live chat and ticket management
• Slack for fast team communication
• Notion for internal knowledge sharing
• Zoom and Loom for real-time and asynchronous collaboration
• Jira for surfacing recurring issues and aligning on solutions

Your feedback helps us keep these tools sharp, evolving them as our customers’ needs change.

The Story Behind the Role

When Priya joined our remote team last year, she didn’t just answer questions—she helped redefine what great support looks like. From her living room in Kanpur, she started noticing customers getting stuck at the same spot in our app. Instead of simply reporting the issue, she connected with product leads, collaborated on a new onboarding guide, and followed up with every customer she’d helped. The result? A 30% drop in repeat questions and a wave of customer gratitude that inspired our next big feature. That’s the kind of ownership and creativity we celebrate—and it’s exactly what you’ll bring to this role.

Growth, Learning, and Support

We’re committed to your development—both in your craft and your career. You’ll have opportunities to:

• Learn from peers during weekly huddles and cross-team workshops
• Take part in customer empathy training and support skills bootcamps
• Suggest new projects or improvements and lead the charge
• Shape our knowledge base so every customer interaction keeps getting better

The Details That Matter

• Annual salary: $44,113
• 100% remote, with flexible hours
• Opportunities for advancement based on impact, not just tenure
• Comprehensive support to ensure your remote setup works for you
• Transparent performance reviews and regular recognition

Let’s Build Customer Delight, Together

If you’re looking for a remote customer service role where every chat can spark change—where your empathy, creativity, and insight make a measurable difference—we’d love to meet you. Let’s build something purposeful together. Your next conversation could change everything—for you and for the people you help.