Remote Junior IT Support (with Training)

Introduction to the Opportunity

Are you ready to begin a fulfilling IT career from the comfort of your home? This fully remote Junior IT Support role is designed for individuals excited to develop technical skills while making a real difference. We provide comprehensive training, professional mentorship, and a supportive environment that fosters personal growth. You’ll be welcomed into an inclusive workplace that empowers you to thrive, no matter your background. From your first day, you'll feel connected, supported, and encouraged to contribute meaningfully within a dynamic and collaborative team.

Key Responsibilities

Core Support Duties

• Communicate with internal users via chat, email, or remote desktop applications in a calm, straightforward manner.
• Troubleshoot simple technical issues such as software configuration errors, connectivity lags, or access concerns.

User Onboarding and Setup

• Help onboard new hires by preparing laptops, setting up applications, and confirming secure access.
• Follow cybersecurity policies when managing user permissions and resetting login credentials.

Documentation and Escalation

• Identify and document technical issues requiring escalation and relay them to senior team members.
• Write clear, helpful guides for everyday tasks to expand our internal knowledge base.
• Manage service desk queues and prioritize support based on urgency and impact.

Workplace Culture and Environment

We take pride in being a workplace that champions fairness, accessibility, and diversity, that fosters an inclusive culture of respect, empathy, and collaboration. Whether you're based in a city or a rural area, your presence and input matter. We believe a diverse team creates stronger solutions, and we’ve built an environment where everyone can belong and grow. Our team embraces new voices, especially from non-traditional paths into tech.

Inclusive Values

Stories from team members who previously worked in education, retail, or healthcare demonstrate how we've helped them thrive by offering flexibility, mentorship, and a sense of community. Our leadership actively supports equity, and our wellness programs reflect our commitment to investing in you as a whole person.

Technology and Tools You’ll Use

Remote Support Software

• Tools like TeamViewer, AnyDesk, and Microsoft Remote Desktop for screen sharing and troubleshooting
• IT help desk platforms such as Jira Service Management, Zendesk, or Freshservice.

Communication and Collaboration Tools

• Team messaging and video conferencing using Microsoft Teams, Slack, or Zoom
• Information-sharing platforms like Google Workspace and Confluence

Device and Security Management

• Remote monitoring with software like Intune or Jamf to maintain device performance
• Password management tools that ensure secure and efficient access controls

Qualifications and Skills Required

Essential Qualifications

• Genuine curiosity about technology and strong motivation to help others
• Clear and empathetic communicator who listens actively and explains patiently

Preferred Background

• Familiarity with standard operating systems and basic troubleshooting steps
• A high school diploma or equivalent is required; tech certifications are a plus
• Dependable internet access and a quiet workspace for remote success

Training and Onboarding

No IT background? That’s perfectly fine. We’ve created a robust training program that starts with the fundamentals and gradually builds confidence and skill. You’ll benefit from on-demand tutorials, live Q&A sessions, and one-on-one coaching. Our training style is inclusive and adaptable for learners at any stage.

Real-Life Impact

A current support technician who came from customer service described how our mentorship helped them take on more technical issues within three months, eventually mentoring others themselves. That’s the kind of growth we support.

Career Growth and Development

You won’t stay stuck in one role. This position serves as a launchpad for those who wish to explore other areas, such as system administration, network operations, or cybersecurity.

Advancement Opportunities

We encourage continued learning through sponsored certifications, internal promotions, and access to tech learning platforms. Your career path is yours to shape—we’re here to guide and cheer you on every step of the way.

Compensation and Benefits

• Annual salary: $72,482
• 100% remote work model with flexible scheduling
• Paid onboarding, training, and career development mentorship
• Comprehensive medical, dental, and vision insurance
• Monthly wellness stipend and mental health resources
• Generous leave policies for vacation, illness, and personal needs
• Ergonomic home office setup provided upon hire

Why You Belong Here

This opportunity is more than just a job—it’s a place to grow, connect, and be seen. We deeply value who you are, not just what you do. Whether you're taking your first step into tech or returning after a break, your presence enriches our team. We prioritize humanity in our work culture and believe in lifting people up.

Commitment to You

We're committed to creating a space where your questions are welcomed, your efforts are recognized, and your growth is celebrated. You deserve more than a role—you deserve a community that invests in your potential.

Take the First Step

Ready to start your IT journey with a company that believes in people-first values? Apply now to join a diverse, purpose-driven team that’s shaping the future of remote tech support. Let’s grow together—your new career begins here.