Remote IT Support Technician (Evening Shift)

What happens when a system crashes after dinner, halfway around the world? For most people, it’s a headache. For you, it’s a challenge you’re ready to solve.

If you’ve ever calmed someone down at 11 PM because their presentation vanished or jumped onto a video call to walk someone through a tricky fix, you know exactly how vital this role is. You’re not here for routine checklists. You’re here for the moments that matter—the ones when someone’s counting on you to bring order out of chaos, even when the rest of the office is asleep.

Why This Role Stands Out

Night brings a different energy. Fewer distractions. More focus. But also, more is at stake. When an issue hits after hours, the people reaching out aren’t just looking for a fix—they’re hoping for a lifeline. That’s where your calm presence comes in. You’ll untangle problems and deliver clear solutions, keeping global projects moving and people reassured.

You’re the reason someone logs off at midnight a little less stressed. That’s real impact.

Here’s How You’ll Make a Difference

✨ Your replies quiet the panic—sometimes it’s not just tech, it’s trust

📁 That file a manager thought was lost? Back in their hands in time for tomorrow’s meeting

🚫 You spot problems early, solving them before they grow into all-nighters

🚀 By morning, issues are handled, and the team’s ready to roll—thanks to you

Your Night-to-Night Rhythm

🔧 Dive into remote desktops and sort out those login loops, slowdowns, or surprise errors

🔌 Keep one eye on alerts—jump in before a blip becomes a blackout

📂 Support devices and virtual environments, from Macs to PCs to Linux rigs (yes, you actually know the difference)

🕹️ Walk people through fixes, no tech jargon—just patient, step-by-step support that helps them feel smart

🧰 Log every step, so nobody’s lost in the handover shuffle

📊 Set your own pace. No one’s watching over your shoulder, but you always know what’s urgent and what can wait

Tools You’ll Use—and Shape

💻 Slack, Teams, Zoom, and the occasional “can-you-see-my-screen?” call

🛠️ Modern ticketing: Zendesk, Jira, or Freshservice—whichever helps you work smarter

🧱 Remote troubleshooting: TeamViewer, SSH, or whatever gets the job done (you probably have a few tricks of your own)

📚 Solid documentation, and space to add your own knowledge for the team

Not everything’s set in stone—if you spot a better tool or process, your voice matters.

Who You Are—After Hours

💡 Unflappable, with a sense of humor that comes through even at midnight

🧠 You pick up new software fast, but you’re also great at teaching someone else to use it

🔍 You’d rather figure out why something broke than just patch it up

🌌 Nighttime is your zone—when most people slow down, you find your stride

🤝 You don’t just solve problems; you make the next shift easier for the people who come after you

How You’ll Work

🕜 Core hours: 5 PM to 1 AM (some flexibility for your time zone)

💼 100% remote—your workspace, your choice

📅 Predictable schedule, with an occasional weekend if you’re up for it

💰 $52,143/year, paid reliably

🛏️ Breaks when you need them, because we know tech emergencies don’t follow a clock

Where You’ll Go from Here

This isn’t just a pit stop. Here, you’ll:

🔄 Get a front-row seat to the systems that power modern business (and see how they really work)

🎓 Level up with certification support—CompTIA, ITIL, or wherever you want your career to grow

🌐 Get involved in cross-team projects, automation pilots, or security initiatives if that’s your thing

📈 Move up into admin, engineering, or even architecture roles—the path is yours to carve out

What You Bring to the Table

🔧 A year (or three) helping people solve tech issues, whether in a helpdesk, MSP, or remote gig

🌐 You know your way around ticket queues, and you’re cool making judgment calls on the fly

🕹️ Fluent in at least two OS families (Windows, Mac, or Linux—you get it done)

💬 People like how you explain things—even when they’re stressed, frustrated, or tired

🚪 You’ve got a reliable internet connection, a quiet spot to work, and a commitment to showing up when you say you will

Ready to Make the Night Yours?

If you love being the reason someone’s workday (or night) turns around, this is your moment. Bring your expertise. Bring your calm. Let’s keep the world running—one solved ticket at a time.