Remote IT Support Specialist (NJ)

Make Tech Work for People—From Anywhere

Imagine solving complex tech puzzles, guiding users from confusion to clarity, and transforming digital frustrations into relief—all without commuting. As our Remote IT Support Specialist, your expertise empowers teams and clients across New Jersey, ensuring smooth daily operations and peace of mind from any location. Here, your role isn’t just about troubleshooting—it’s about championing digital confidence in every interaction, no matter the hour or the issue.

Why This Role Matters

Every device, app, and network glitch represents a potential productivity roadblock. But you don’t just fix problems—you enable progress. By offering real-time remote IT support, you help colleagues regain momentum fast, fueling both individual achievement and company-wide success. You’ll foster resilience and trust, guiding users so their focus stays on what matters most. At the heart of our team, you’re the bridge between people and seamless technology.

Your Impact & Responsibilities

• Be the friendly expert users remember: each interaction leaves someone better equipped for their day.
• Triage and resolve Level 1 and 2 support requests—email, software, connectivity, and hardware issues—with patience and precision.
• Transform routine troubleshooting into teachable moments, empowering users with practical tips for lasting independence.
• Document solutions in our knowledge base, turning today’s fixes into tomorrow’s resources.
• Collaborate with security and infrastructure teams to maintain compliance, data privacy, and zero-downtime standards.
• Spot recurring pain points; advocate for automation or smarter workflows that simplify future support.
• Champion our commitment to accessibility and inclusivity, ensuring every team member feels supported regardless of device or technical background.
• Support new hire onboarding, making the first days smoother for remote joiners.

Tools, Technologies & Workflow

Remote isn’t a barrier—it’s your advantage. You’ll deploy and manage remote collaboration platforms like Microsoft Teams and Slack, monitor ticketing with ServiceNow, and leverage remote desktop solutions to resolve issues efficiently. Cloud-based file sharing, secure VPN management, and proactive monitoring (using tools like Datadog or SolarWinds) are your toolkit staples.

Communication extends beyond scripted troubleshooting: you break down complex IT concepts on Zoom calls, live chat, or email, so users truly understand them. Whether it’s walking a team member through multi-factor authentication or configuring a VPN for a new remote branch, you lead with empathy, humor, and crystal-clear instructions.

What Success Looks Like Here

• First-call resolution rates soar as users get swift, lasting help.
• The support queue stays clear because you proactively address recurring issues at the source.
• End users mention you by name for turning headaches into “aha!” moments.
• Documentation grows smarter each week—your legacy is a library that elevates the whole team.
• Data privacy and compliance benchmarks aren’t just maintained—they’re exceeded, thanks to your diligence.

Skills & Experience to Excel

• You simplify complex ideas—whether it’s over Zoom or Slack, every user walks away more confident.
• Experience in remote IT support (1-3 years minimum), handling ticketing systems, Windows and Mac environments, cloud tools, and VPN management.
• A knack for reading between the lines: Sometimes the real problem is unspoken until you dig deeper.
• Strong diagnostic skills—troubleshooting network, hardware, and software issues across varied setups.
• Understanding of security standards, data privacy, and remote support compliance requirements.
• Bonus: Experience with onboarding users and writing documentation that people actually want to read.

Growth & Development

We move quickly, but you’ll always have space to focus intensely and expand your skill set. Here, technical curiosity isn’t just welcomed—it’s a requirement. You’ll have opportunities for certifications (such as CompTIA A+, Network+, Microsoft, or Google IT Support), direct mentorship from senior engineers, and exposure to emerging cloud and security tools.

Work Culture & Environment

We’re a fully distributed team, united by mutual respect and trust in each other’s expertise. You’ll partner with design, engineering, HR, and leadership to create unified, people-centric solutions. Flexibility is more than a perk; it’s our promise to you. Whether you’re juggling school drop-off or enjoy quiet mornings, we’ll work together to design a schedule that brings out your best.

Compensation & Benefits

We recognize the value of your contributions and want you to thrive professionally and personally. The role pays $65,201 annually and includes a full suite of health benefits, generous paid time off, a remote tech stipend, and ongoing learning opportunities.

Ready to Solve What Matters?

If you’re energized by empowering others and want every workday to bring new challenges and new solutions, let’s connect. Bring your curiosity, empathy, and problem-solving mindset—and together, we’ll keep technology working for people, everywhere.