Remote IT Support Specialist in New York

Overview of the Role

As a Remote IT Support Specialist based in New York, you will be an integral part of a tech-savvy support team that drives seamless digital operations across departments. Your work will impact user satisfaction, data security, and system uptime. You’ll act as the first line of defense against technical hiccups, ensuring that employees across different time zones can stay connected, efficient, and productive. This remote opportunity is ideal for professionals with strong troubleshooting skills, a customer-first mindset, and a desire to innovate in a flexible, fast-paced tech environment. The annual salary for this role is $57,046.

Key Responsibilities

Technical Troubleshooting & Support

• Identify and troubleshoot both software and hardware concerns impacting end-users in a remote setup.
• Provide real-time support via remote desktop tools, email, and ticketing systems.
• Address VPN connectivity challenges, server access permissions, and latency problems promptly.

Software & System Management

• Support the installation and configuration of operating systems, enterprise software, and internal applications.
• Update antivirus software and conduct periodic malware scans to prevent breaches.
• Monitor system performance using remote management tools like TeamViewer, ConnectWise, or LogMeIn.

Device & Network Configuration

• Assist in onboarding/offboarding by configuring laptops, setting up email accounts, and enabling device encryption.
• Manage access to shared drives and enforce role-based permissions through Active Directory or Microsoft Entra.
• Troubleshoot slow network responses and guide users on optimizing home network settings

Documentation & Compliance

• Maintain accurate logs of incidents, resolutions, and follow-ups using ITSM tools like Jira or ServiceNow.
• Ensure compliance with internal IT policies and cybersecurity protocols
• Guide colleagues through updated workflows and revised procedures via knowledge base articles or live screen-sharing sessions

Tools and Technologies

Daily Tech Stack

• Remote desktop software: AnyDesk, TeamViewer, Microsoft Quick Assist
• Helpdesk platforms: Zendesk, Freshdesk, Jira Service Management
• Cloud platforms: Microsoft 365, Google Workspace, Dropbox
• System monitoring tools: SolarWinds, Nagios, PRTG
• Communication channels: Microsoft Teams, Zoom, Slack

Advanced Diagnostic Tools

• Command-line utilities and PowerShell scripting for root cause analysis
• Configuration management systems like SCCM or Jamf Pro for remote deployments
• Endpoint protection tools such as CrowdStrike or Bitdefender GravityZone

Work Environment

This fully remote position offers flexibility in location while maintaining a structured and collaborative digital workplace. Your virtual workspace will be integrated into a centralized support ecosystem, where ticket prioritization, team collaboration, and proactive IT monitoring occur in real-time. You’ll participate in regular syncs and virtual stand-ups, where input is encouraged and innovation is celebrated. Your role empowers distributed teams to operate at full capacity, regardless of their geographical location.

Expect a high degree of autonomy, along with structured workflows and continuous feedback loops. Collaborate actively with interdisciplinary teams, including network engineers, cybersecurity analysts, and systems administrators, to contribute to a resilient and responsive IT support architecture.

Qualifications and Requirements

Technical Expertise

• 2+ years of experience in remote technical support, IT helpdesk, or system administration
• Proficiency with Windows, macOS, and mobile OS platforms (iOS, Android)
• Solid grasp of remote desktop protocols, cloud storage synchronization, and enterprise firewall settings

Communication & Soft Skills

• Strong verbal and written communication to guide users through complex resolutions
• Ability to empathize with non-technical users and explain solutions clearly
• Experience handling high-volume support requests with professionalism and calm under pressure

Preferred Certifications

• CompTIA A+, Network+, or equivalent technical certifications
• Microsoft Certified: Modern Desktop Administrator Associate or similar
• ITIL Foundation is a plus for process-aligned support operations

Career Growth and Learning

Joining as a Remote IT Support Specialist places you on a pathway filled with advancement potential. You’ll be encouraged to upskill through sponsored certifications, internal tech bootcamps, and access to digital learning platforms. Career progression is mapped out to roles such as Systems Analyst, IT Project Coordinator, or Cybersecurity Associate. Your contributions won’t just maintain uptime—they’ll shape the user experience, influence system design decisions, and contribute to tech innovation initiatives.

Why Join Us?

You’ll be part of a forward-thinking tech support ecosystem that prioritizes user experience, cybersecurity, and operational efficiency. Working remotely doesn’t mean working alone—you’ll enjoy daily digital interactions with team members, real-time support escalations, and continuous peer collaboration. We thrive on data-informed improvements, where performance dashboards guide decisions and predictive support tools help you work proactively rather than reactively.

Our success is rooted in our people. We recognize the value of diversity and are committed to fostering a workforce that reflects diverse perspectives. Your role will help reinforce that commitment, ensuring seamless digital experiences for all staff.

Call to Action

Are you ready to play a critical role in keeping remote operations running smoothly? Do you thrive in fast-paced digital environments and enjoy solving technical puzzles? If you’re passionate about remote IT support, eager to make a real impact, and motivated by the idea of helping others succeed through technology,

apply today to join our team as a Remote IT Support Specialist and be part of a future-ready workforce where your skills are recognized and your career growth is supported.