Remote IT Support Engineer in NYC

Empowering Remote Technical Excellence in a Fast-Paced Digital World

Are you a problem-solver with a passion for technology and a desire to support businesses from behind the screen? This is your opportunity to become a key contributor to a remote-first organization that values reliability, proactive thinking, and professional growth. We're seeking a highly motivated Remote IT Support Engineer who is ready to tackle technical issues, streamline digital infrastructure, and ensure that all systems run smoothly.

With an annual compensation of $57,046, this role provides the flexibility of remote work while offering you direct impact and visibility in a collaborative, tech-driven environment. You’ll be part of a team that’s on a mission to redefine how digital support scales in the modern era, while equipping you with continuous learning, access to industry-best tools, and meaningful opportunities to lead technical solutions.

What You’ll Be Responsible For

Support That Powers People

As a Remote IT Support Engineer, your role is vital in keeping users connected, protected, and productive. You’ll manage system issues, troubleshoot hardware/software complications, and offer real-time support to ensure seamless operations across departments.

Core Responsibilities:

• Provide real-time remote support via ticketing systems, video conferencing, and messaging platforms.
• Troubleshoot software applications, workstation hardware, and network connectivity across diverse operating systems.
• Manage installation, configuration, and updates for IT assets, including laptops, productivity suites, and endpoint security.
• Document technical processes and create user guides to improve knowledge sharing and self-service capabilities.
• Monitor IT infrastructure remotely and identify potential issues before they escalate.
• Liaise with vendors and third-party service providers for escalated issues.
• Assist in managing user accounts, access controls, and security protocols using tools like Active Directory and Microsoft Intune.
• Support remote onboarding/offboarding processes, ensuring new hires have a seamless start.

What It’s Like to Work Here

Culture of Trust, Growth, and Autonomy

Our distributed work model is built around the belief that great work doesn't require a physical office. Here, you’ll experience a culture where initiative is rewarded, creativity is encouraged, and every contribution matters.

• Daily Collaboration: Connect with global teammates using collaborative tools like Microsoft Teams, Slack, and Zoom.
• Flexibility First: Choose your workspace—from a quiet home office to your favorite co-working space.
• Transparent Communication: Our leadership maintains open lines of communication and supports cross-team visibility.

Tools, Systems, and Technology

Equip Yourself With the Best

To succeed, you’ll be provided with robust systems and cutting-edge platforms designed to enhance support delivery and remote monitoring.

Standard Tools in Your Arsenal:

• Microsoft 365, Google Workspace
• Remote access software like AnyDesk, TeamViewer, and BeyondTrust
• Endpoint detection and response platforms
• IT asset management systems
• Windows and macOS device administration platforms
• Cloud-based identity management tools

What We’re Looking For

Your Skills, Experience, and Perspective

We’re seeking a proactive, resourceful individual who takes pride in helping others succeed. You thrive in a remote environment and bring both technical aptitude and human empathy to every user interaction.

Ideal Qualifications:

• 2+ years of experience in remote desktop support or technical helpdesk roles
• Proficiency with troubleshooting across Windows, macOS, and cloud applications
• Experience with remote support platforms and network diagnostic tools
• Understanding of cybersecurity basics such as MFA, antivirus, VPNs, and data backup protocols
• Familiarity with ITSM tools (e.g., Jira, ServiceNow, Freshservice)
• Exceptional written and verbal communication skills
• Ability to prioritize effectively in a high-volume ticketing environment
• Willingness to participate in an on-call rotation as needed

Why This Role Matters

Fueling Digital Operations from Anywhere

You’ll be a vital force behind our business continuity, ensuring that internal teams have secure, reliable, and optimized IT support. This role isn’t just about fixing issues—it’s about anticipating challenges, enabling smooth transitions, and reinforcing digital trust throughout the organization.

Your day-to-day support helps prevent downtime, protect sensitive data, and build a resilient technology ecosystem. You’ll be directly contributing to our operational success, empowering every employee to perform at their best, wherever they are.

Career Growth and Learning

Accelerate Your Professional Journey

Here, growth is more than a buzzword—it’s built into your journey. You’ll be offered:

• Access to certification courses in networking, cloud security, and systems administration
• Regular performance reviews and mentorship sessions
• Clear advancement paths into senior engineering, DevOps, or infrastructure roles
• Exposure to enterprise-grade systems and global IT service frameworks

Your contributions can evolve from technical support to infrastructure strategy, depending on your interests and initiative.

Benefits That Make Work-Life Better

You’ll Love Working Remotely With Us

Our people-first philosophy is reflected in the benefits we offer:

• Competitive remote compensation: $57,046 annually
• Flexible work hours and asynchronous collaboration
• Monthly internet and tech stipends
• Paid time off and wellness days
• Health, dental, and vision insurance options
• Annual learning and development allowances
• Mental health resources and virtual wellness sessions

Ready to Make an Impact?

Apply Today—Empower Tomorrow

Your future in remote IT starts here. Whether you’re guiding a team through a system reboot or streamlining ticket workflows, your skills have the power to elevate experiences across our company.

Step into a role that challenges you, supports your growth, and rewards your contributions. Apply today and become the engine behind the screens that drive digital excellence.

Your next big opportunity is just a click away—let’s build more intelligent systems together!