Remote IT Help Desk Support for Delta Airlines

Join Our Digital Mission

Picture yourself providing seamless technical support for a world-renowned airline—all while working remotely from anywhere on the planet. As a Remote IT Help Desk Support Specialist, you won’t just be solving problems—you’ll be creating confidence, ensuring that every employee and every customer experience is backed by a dependable digital foundation. Our mission is to transform how global travel operates behind the scenes, starting with the IT desk. Whether it’s a network glitch in a control center or a password reset at a check-in kiosk, your calm and creative mind will be there to restore flow. We’re not looking for a robotic troubleshooter; we want someone who thrives on challenges, thinks analytically, and believes technology should empower—not overwhelm—those who rely on it.

Key Responsibilities

Daily Technical Support

• Provide real-time resolution for a wide range of technical problems, including application failures, connectivity breakdowns, device malfunctions, and security access issues.
• Support remote desktop users by walking them through solutions using platforms like LogMeIn or TeamViewer.
• Offer expert-level assistance in resolving VPN connectivity issues, software conflicts, and multi-device synchronization problems.
• Conduct root-cause analysis on recurring support requests and flag systemic issues to the IT engineering team.
• Manage all service requests using enterprise-level ticketing software such as Zendesk and ServiceNow, ensuring timely responses and accurate documentation
• Communicate clearly and empathetically with airline personnel of all technical abilities.

Cross-Department Collaboration

• Interface with cross-functional teams such as cybersecurity, data compliance, and network infrastructure to ensure coordinated response to sensitive incidents
• Create and update a living knowledge base of support solutions, internal FAQs, and user guides.
• Participate in process improvement initiatives by providing insights gathered from support trends.

Our Work Culture and Philosophy

We operate at the crossroads of aviation and innovation. Our team embraces digital transformation while preserving the essential human element that makes service exceptional. From your remote environment, you'll engage with an inclusive, upbeat virtual culture driven by collaboration and open dialogue. Our daily work is rooted in three values: dependability, curiosity, and user empowerment. We believe that every support ticket is an opportunity to demonstrate excellence, creativity, and care.

Tools and Technologies Used

Remote Support Platforms

• TeamViewer, LogMeIn, and AnyDesk for real-time desktop access
• Internal VPN solutions for secure remote login

Productivity & Ticketing Systems

• Zendesk, ServiceNow, Jira Service Management
• Microsoft 365 and Google Workspace
• Asset management systems and password vaults

Security and Monitoring

• Endpoint detection tools (CrowdStrike, Bitdefender)
• Device compliance monitoring via MDM platforms
• Access controls and secure login auditing

Qualifications and Experience

Required Competencies

• At least 2 years in a help desk or IT support role, preferably with remote support experience
• Proven skill in diagnosing problems across multiple OS platforms, including Windows, macOS, iOS, and Android
• Clear and confident communicator—whether troubleshooting verbally or documenting procedures
• A methodical approach to troubleshooting, with the ability to explain steps clearly to non-technical users
• Familiarity with enterprise software environments and cloud-based business tools
• Working knowledge of secure remote access solutions like VPN, MFA, and SSO protocols

Preferred Add-Ons

• CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST)
• Previous experience supporting large-scale, distributed teams
• Familiarity with aviation tech, travel systems, or airline operations is a plus

Ideal Candidate Snapshot

You’re calm in a crisis and always two steps ahead of the issue. Your ability to listen empathetically and act efficiently makes you the trusted voice in high-stress situations. Whether helping someone recover a corrupted file before a presentation or guiding a first-time user through account setup, you do so with grace and patience. Your home office is your mission control—neatly set up, Wi-Fi strong, and mind sharp.

Work Environment

Remote-First Design

This role is 100% remote and designed with flexibility in mind. You can operate from any secure, distraction-free environment with a reliable internet connection. Our company provides equipment, access to software, and onboarding tailored for distributed teams.

Supportive Culture

Daily standups, weekly check-ins, and a strong culture of recognition keep our virtual team connected. You’ll never feel like you’re working in a vacuum—we use tools that foster real-time collaboration, whether through Slack, Zoom, or internal dashboards.

Professional Growth and Development

Career Advancement Tracks

• Grow into specialized roles in cybersecurity, infrastructure support, or systems administration
• Get certified through company-sponsored programs and online platforms
• Attend virtual IT expos and participate in skill-sharing sessions with internal mentors

Team Building and Engagement

• Join virtual hackathons and collaborative solution design challenges
• Monthly recognition for top performers and problem-solvers
• Access to mental wellness and productivity tools

Compensation and Benefits

You’ll receive an annual salary of $52,000, along with a benefits package that supports your professional and personal well-being.

What’s Included

• Comprehensive health, dental, and vision insurance plans
• Flexible PTO and sick days
• Annual learning and certification budget
• Reimbursement for home office setup (including monitor, headset, ergonomic chair)
• Access to online courses, technical bootcamps, and professional development communities
• Inclusive team culture and recognition programs

Call to Action

Ready to be the tech anchor in an ever-evolving travel world? This is your opportunity to blend service, skill, and innovation into one impactful remote role. As part of our IT help desk support crew, you’ll empower others to work smoothly and securely, helping keep the skies safe and schedules moving. Take the leap and become a valued member of an innovative support force that celebrates both creativity and capability. Your IT journey begins here—are you ready to take off?