Remote Insurance Claims Processor (North Carolina)

Help North Carolinians Rebuild and Move Forward—From Anywhere

What if your next job meant more than just ticking boxes? Imagine being the calm in the storm for people facing one of their toughest days. As a Remote Insurance Claims Processor based in North Carolina, you’ll become the trusted guide helping individuals and families navigate the claims process—bringing relief, clarity, and a real sense of progress when it matters most.

Why This Role Matters

Insurance isn’t just about policies; it’s about people. When someone files a claim, they’re often stressed, uncertain, or worried about what comes next. That’s where you come in. Every claim you process means someone gets a step closer to rebuilding their life, whether it’s after a car accident, a sudden storm, or an unexpected health emergency. Here, your attention to detail and your compassion create a meaningful impact every single day.

Annual Salary: $40,493 (Fully Remote, North Carolina Residents Preferred)

What You’ll Shape and Influence

Turning Complex Claims Into Clear Outcomes

Your work is about transforming confusion into confidence. Every file you review, every phone call you return, and every explanation you provide helps clients understand their situation and trust the process. It’s not just paperwork—it’s reassurance that they’re not alone.

Partnering for Solutions, Not Just Approvals

You’ll collaborate with underwriters, adjusters, and support teams using digital claims management tools to streamline approvals, answer tough questions, and keep things moving. When a claim hits a roadblock, you’re the one who digs deeper, uncovers details, and makes sure no one’s left in the dark.

Responsibilities With Real-World Impact

Guiding Claimants Through the Maze

• Serve as the primary point of contact for clients throughout their claim journey, answering questions, gathering essential documents, and providing honest updates at every stage of the process.
• Evaluate information from medical, auto, or property claims, cross-checking data in digital records for accuracy and completeness.
• Use cloud-based claims processing platforms to document every step, ensuring timelines are met and nothing slips through the cracks.
• Review policy terms and help clients understand coverage, limitations, and next steps without overwhelming jargon.
• Identify and address red flags or inconsistencies, and coordinate with fraud prevention teams as needed, to protect both clients and the company.

Collaborating to Move Claims Forward

• Work hand-in-hand with adjusters, underwriters, and remote support staff to resolve open issues and finalize claims quickly and accurately.
• Proactively communicate via chat, email, and video calls—so clients and colleagues always know where things stand.
• Convert customer feedback into actionable items, streamlining future claims for a smoother experience.

The Tools You’ll Use Every Day

Clever, Modern Tech—No Paper Shuffling

• Claims management software and cloud-based document storage
• E-signature and secure upload platforms
• Team chat tools like Slack or Microsoft Teams
• Digital collaboration suites (Google Workspace or Office 365)
• Video conferencing for client and team updates

Who Thrives Here

Skills That Make an Impact

• You bring empathy and clarity to every conversation, helping worried clients feel heard and understood.
• When a policy document gets technical, you can break it down into simple steps and subsequent actions.
• You’re a digital organizer—tracking progress, setting reminders, and prioritizing competing deadlines so nothing falls behind.
• Your instincts spot details others might miss, whether reviewing records or sensing when a claim needs closer review.
• You simplify complex ideas—whether it’s over Zoom or Slack.

Experience That Sets You Apart

• Previous experience in insurance claims processing, healthcare administration, billing, customer service, or a related remote operations role.
• Comfort with cloud-based platforms, online documentation, and multi-channel communication (chat, email, phone).
• A knack for finding patterns and connecting dots—even when details are scattered across systems.
• You bring a positive energy and patience to every call, regardless of the situation.

How Remote Work Shapes Our Culture

Trust, Flexibility, and True Collaboration

• We move quickly, but you’ll always have space to focus intensely when you need it.
• Our remote collaboration stack keeps everyone in sync, wherever they are in North Carolina.
• You’ll partner with team members from underwriting, tech, and customer care to build unified solutions, not just pass files from one desk to another.
• We trust you to drive meaningful change, not just follow checklists.

Growth and Opportunity

Your Contributions Drive Us Forward

• Your insights from every claim help us identify trends, refine our systems, and deliver better experiences for future clients.
• You’ll have a voice in process improvement, with the chance to suggest and pilot new tools or workflows that save time and reduce stress.
• Advancement opportunities are built into our structure, so if you love claims but want to grow into training, quality review, or team leadership, the path is open.

Ready to Bring Relief and Results?

If you’re passionate about helping people move forward—one claim, one conversation, and one solution at a time—this is your invitation. Bring your attention to detail, digital savvy, and a heart for service. Let’s build something purposeful together—apply today.