Remote Insurance Call Center Agent

Position Overview

We are seeking a dedicated and empathetic Remote Insurance Call Center Agent to join our dynamic virtual support team. This essential position welcomes professionals who possess excellent communication skills, a service-first mindset, and a strong desire to assist clients in understanding their insurance inquiries with care and precision. As a remote professional, you’ll play a key role in fostering client trust and delivering seamless support experiences across a variety of insurance products. This opportunity offers room to grow, lead initiatives, and enhance your skill set in a flexible, work-from-home environment.

Key Responsibilities

Daily Client Engagement

• Respond to incoming calls from policyholders, prospects, and claimants with patience, professionalism, and empathy.
• Provide detailed information about policy coverage, billing, and claims processes.
• Guide clients through online tools and troubleshoot any usage issues

Claims & Policy Assistance

• Assist clients in initiating and tracking insurance claims efficiently
• Update client accounts with the latest policy details, payment information, and customer interactions
• Coordinate with the underwriting and claims departments to ensure prompt resolutions

Quality & Compliance

• Adhere to company protocols and industry standards while handling sensitive information.
• Ensure accurate documentation of every interaction using internal CRM systems.
• Follow data privacy regulations and maintain client confidentiality at all times.

Work Environment & Company Culture

Remote-Friendly Framework

• Work from the comfort of your home while maintaining close collaboration with teammates via video meetings and chat platforms.
• Be part of a supportive, distributed team that values transparency and shared success.

Mission-Driven Environment

• Contribute to a purpose-driven organization focused on simplifying insurance access for all.
• Thrive in a culture where your voice matters and your ideas contribute to continual improvement.

Inclusive & Growth-Oriented Team

• Join a team that prioritizes diversity, equity, and inclusion across every touchpoint.
• Participate in virtual town halls, mentorship programs, and professional development sessions.

Tools & Technology

Communication & Collaboration Platforms

• Engage with clients and coworkers through integrated VoIP systems, instant messaging, and video conferencing tools.
• Leverage team-based platforms for issue escalation and collaborative problem-solving

Data & Client Management Tools

• Utilize CRM and ticketing systems to monitor interactions and optimize service workflows.
• Access policy databases and secure knowledge repositories for quick reference

Qualifications & Core Competencies

Required Skills and Experience

• Minimum of 2 years of experience in a customer support or insurance-related role
• Excellent oral and written communication abilities paired with a focus on clarity and empathy
• Comfortable using digital tools, platforms, and remote communication systems
• A high school diploma or equivalent is required; post-secondary education is a plus.

Preferred Attributes

• Prior work in a call center or virtual service role
• Familiarity with insurance terminology and processes
• Demonstrated resilience in handling high call volumes and emotionally sensitive situations

Career Growth & Development

Training and Onboarding

• Receive comprehensive remote training that sets you up for long-term success.
• Get equipped with scripts, support materials, and real-time coaching to ease into the role.e

Advancement Pathways

• Develop expertise in specific product lines and transition into roles like Quality Analyst, Team Lead, or Training Coordinator.
• Access continuous learning modules and leadership workshops to boost your career trajectory

Performance-Based Recognition

• Earn performance incentives, bonuses, and public recognition for exceptional customer service.
• Celebrate milestones through virtual events and internal awards

Compensation & Benefits

• Competitive annual salary of $39,613
• Health insurance options with dental and vision plans
• Paid time off, sick leave, and flexible scheduling
• Retirement savings plan with employer match
• Work-from-home equipment stipend and tech support

Why Join Us?

• Be part of a team that genuinely values the people behind the policies
• Work for a company committed to protecting what matters most in people's lives
• Discover a career that lets you make a meaningful impact without leaving your home

Call to Action

Eager to pursue a fulfilling and impactful career that lets you lead from wherever you are? If you're passionate about helping others and thrive in a remote-first environment, we want to hear from you. Apply today to become part of a customer-first insurance team that supports your growth, values your input, and celebrates your success. Your future in the insurance world starts now—let’s shape it together.