Remote Desk Claims Adjuster

About the Opportunity

Are you ready to take your claims expertise to the next level without stepping outside your home office? This isn't your average desk job. As a Remote Desk Claims Adjuster, you'll be at the digital frontlines of insurance resolution—delivering fair, timely outcomes with a sharp mind and a sharper keyboard. You’ll work in a fast-evolving remote workspace, filled with innovation, digital collaboration tools, and a support system that believes in empowerment and progress. This role merges precision, empathy, and digital savvy into a career that offers the flexibility of remote work with the challenges of dynamic problem-solving. Whether you’re resolving routine claims or untangling complex situations, your insights will bring relief to those navigating life’s setbacks.

Company Vision and Culture

We’re not just an insurance company; we’re a problem-solving powerhouse fueled by technology and creativity. Our mission is simple: bring clarity to chaos when clients face life’s unexpected turns. Our journey began with a handful of industry disruptors who envisioned a claims model built on compassion and innovation. Today, our remote-first environment is powered by collaboration, fueled by learning, and guided by a clear commitment to service excellence. We embrace inclusion and champion authenticity—every voice matters here, whether it’s heard through a screen or over a headset. Our team is spread across states and time zones, but we operate as a single, connected, and driven unit.

Key Responsibilities and Duties

Claim Investigation and Assessment

• Handle incoming property and casualty claims with a focus on accuracy, empathy, and compliance
• Carefully examine policy language, supporting documents, statements, and digital evidence to determine liability and coverage
• Utilize internal databases and AI-supported tools to evaluate risk and recommend action plans that are both fair and cost-effective

Communication and Negotiation

• Engage with policyholders to explain the claim process with transparency and warmth, ensuring they feel informed and supported
• Coordinate with legal teams, third-party vendors, contractors, and service providers to gather essential information and accelerate resolution
• Lead negotiations with tact and professionalism, aiming for outcomes that align with both customer needs and company objectives

Documentation and Compliance

• Accurately document all communications, assessments, and decisions within the claims system
• Follow regulatory compliance and company procedures to ensure all claims are handled ethically and in alignment with state-specific guidelines
• Report on claim trends, fraud indicators, and escalation points using structured data formats and automated reporting tools

Work Environment and Culture

Remote Team Collaboration

You’ll thrive in an agile, digital environment where tools like Microsoft Teams and Slack aren’t just communication platforms—they're virtual lifelines that connect you with peers and mentors across the organization. Weekly huddles, monthly all-hands meetings, and spontaneous watercooler chats over video keep the culture alive and buzzing.

Learning and Growth Opportunities

We believe that potential should never sit still. That’s why we offer structured onboarding, continuous learning modules, and optional certification pathways. As you settle into your role, you’ll find opportunities to lead initiatives, contribute to special projects, and refine your technical and interpersonal skills in an environment that prioritizes mentorship and mobility.

Technology and Tools Used

Digital Claims Systems

• ClaimsXpress, Xactimate, and similar estimating software are your digital workshop
• Automated workflow systems streamline repetitive tasks so you can focus on higher-level problem-solving
• Integration with real-time inspection apps allows for quicker evaluations and fewer delays in processing

Communication Platforms

• Zoom and Slack power everything from daily standups to deep-dive client reviews
• Asynchronous feedback tools ensure that distance never means disconnection
• Dashboards and shared analytics boards offer transparency and alignment across departments

Qualifications and Preferred Skills

Required Experience and Expertise

• At least three years of experience managing auto or property insurance claims from intake to resolution
• Clear understanding of coverage evaluation, liability assignment, and damage assessment
• Strong ability to express complex information clearly in both spoken and written formats suited to digital environments
• Comfort navigating multiple systems and multitasking in a fast-paced remote setup
• Strong judgment and decision-making ability under pressure, with emotional intelligence to de-escalate stressful conversations

Preferred Attributes

• Prior exposure to virtual claims adjusting or remote-first insurance roles
• Familiarity with policy interpretation across various U.S. states and regions
• Professional designations such as AIC, CPCU, or ARM are advantageous
• A natural curiosity for new technologies and a willingness to suggest process improvements
• Self-starter mindset with a strong sense of accountability and integrity

Compensation and Benefits Package

We recognize and reward the impact our claims team makes every single day. This position offers an annual salary of $65,894, complemented by a benefits package tailored for remote professionals. This includes comprehensive health and dental coverage, wellness stipends, generous paid time off, internet reimbursement, and access to mental health support. In addition, team members receive structured bonuses based on performance metrics and customer satisfaction scores.

Why Work With Us

We don’t believe in cubicles, either literal or figurative. Your success as a Remote Desk Claims Adjuster is nurtured through a work culture that values autonomy, celebrates creative thinking, and fosters long-term career growth. You’ll join a workplace that makes space for flexibility, honors transparency, and runs on trust. Our innovation isn’t just in the tools we use—it’s in how we lead, how we serve, and how we adapt. If you’re ready to make an impact from wherever you are in the world, you’ve found the right fit. Every claim you resolve is another opportunity to restore someone’s peace of mind. Every virtual meeting presents an opportunity to learn, mentor, and build something meaningful.

Call to Action

This is more than a desk job—it’s a career move that aligns with your passion, your skills, and your need for flexibility. If you're ready to bring your claims expertise into a role that values your voice and sharpens your edge, don’t wait. 🌟 Click "Apply Now" and start adjusting your career to fit your life. Let’s redefine what it means to deliver excellence—together, from anywhere.