Remote Customer Support Specialist (North Carolina)

Start Your Next Chapter in Customer Success

Ever noticed how the best customer experiences feel personal, even through a screen? If you know how to make people feel heard—no matter where you are—this role is designed for you. As a Remote Customer Support Specialist focused on North Carolina customers, your voice sets the tone for every interaction and shapes the way thousands experience our service. Your ability to simplify the complicated and turn every support request into a moment of delight is what makes you invaluable here.

Why Your Work Matters

You’re more than just a responder—you’re a trusted guide and a problem-solver. When a customer reaches out, you become the reassuring presence they remember. Each solution you craft impacts satisfaction ratings, long-term loyalty, and the growth of our brand. When customers walk away with a smile, you know you’ve made a difference.

What Your Days Will Look Like

• Be the first voice customers hear—and the one they remember, whether it’s over live chat, email, or phone.
• Tackle questions that range from billing to troubleshooting with empathy, clarity, and resourcefulness.
• Your knack for translating technical terms into plain language means no customer ever feels lost.
• Discover opportunities to make processes better and share your insights—because we believe the best ideas can come from anywhere.
• Collaborate with product, engineering, and design partners to close feedback loops, ensuring customer voices shape product updates that reach thousands.
• Guide customers through onboarding workflows that reduce friction and boost adoption of new features.
• Document trends and create knowledge articles so teammates and customers both benefit from what you learn.

The Tools You’ll Use Every Day

You’ll rely on a modern, cloud-based support stack—think Zendesk, Slack, Zoom, and Notion—to stay connected and organized. With screen sharing, step-by-step walkthroughs, and real-time collaboration, you’ll turn technical headaches into easy wins. Our workflows are designed so you can focus deeply when you need to, but there’s always support just a message away.

How You’ll Grow and Make an Impact

Your feedback doesn’t just stop at the ticket—it drives big-picture change. The insights you uncover from daily customer conversations are the foundation for everything we improve. You’ll influence onboarding experiences, feature rollouts, and the way we communicate. There’s room here for your voice to shape what’s next.

If you love learning, you’ll thrive—whether that’s mastering new customer experience platforms, jumping into internal product demos, or working with experienced teammates who love sharing knowledge. Growth here is about depth, not just speed.

What Sets You Apart

• You simplify complex ideas—whether it’s over Zoom or Slack, you meet people where they are.
• Calm and clarity under pressure are your trademarks; you see a challenging ticket as a puzzle, not a problem.
• Your empathy is genuine. Customers know they’re talking to a real person, not a script.
• You notice details others might miss and suggest improvements that help the entire team.
• Curiosity drives you—you’re eager to dive in and learn new systems or tools, knowing it makes you even better for the next customer.
• Comfortable working from home, you know how to manage your day, stay motivated, and bring energy to every shift.

Experience and Qualifications

• Previous remote or hybrid customer support experience is a strong foundation, but we care most about your ability to connect and solve problems.
• If you’ve supported customers through digital channels (chat, email, video), you’ll hit the ground running.
• Experience with CRM platforms like Zendesk, Freshdesk, or similar is a plus, but not a requirement—you’ll have the chance to learn on the job.
• You’ve worked with collaborative tools such as Slack, Notion, or Google Workspace, and can toggle between conversations with ease.
• Based in North Carolina, you bring insight into the specific preferences of North Carolina clients and community.

Salary and Benefits

You’ll earn a competitive annual salary of $44,100—with opportunities to grow as your skills and impact expand. Our benefits package includes flexible working hours, paid time off, ongoing learning stipends, and a supportive culture that respects your time and voice.

Your Work Environment

Remote doesn’t mean distant. Here, you’ll feel connected—whether that’s through team stand-ups, group chats, or monthly recognition programs. We move quickly, but you’ll always have space to focus deeply. Every team member’s input matters, and we celebrate the wins—big or small—together.

Ready to Redefine Support?

If you believe support should be proactive, not just reactive, and you want every customer to feel valued from their very first message, this is your next step. Let’s build something purposeful together—your journey toward impact starts here.