Remote Customer Support Specialist Jobs In Colorado

Your Impact Starts Here

Ever get off a call and feel like you actually helped someone? That’s what this job is all about. Every day, you’re the calm voice on the other end, making sure people feel heard, respected, and confident in their next steps. For some folks, you’ll be the only real person they interact with from our team, and you’ll set the bar for what great customer care feels like.

Annual Salary: $51,846

Why This Role Matters

This isn’t just about moving tickets through a queue. It’s about the kind of follow-up that makes a customer’s shoulders drop and their day a little easier. Maybe it’s a quick answer, or perhaps you’re digging deep to solve something odd. Either way, you’re shaping how people see our entire brand. Your patience and energy turn even complaints into moments people talk about—sometimes even the highlight of their week.

The Way You’ll Make a Difference

Every Conversation Leaves a Mark

• Be the person customers hope answers their call or chat. There’s no script for empathy, so you adapt your style for every situation—sometimes with a joke, sometimes with laser focus.
• Notice patterns and flag them, whether it’s a technical hiccup that’s tripping up many people or a process that’s due for a tweak. Your voice helps shape smarter FAQs and friendlier support flows for everyone.

Finding Solutions, Not Just Following Steps

• If you’ve ever explained WiFi settings to your grandparents, you know the drill—simple, patient, step-by-step, and never condescending.
• Pick up on what’s really going on beneath a customer’s words. If someone’s frustrated, you’re already thinking about how to smooth things over, not just close the ticket.
• You’re juggling chat, email, and phone, but your goal is always the same: to leave the customer feeling like things are easier now than they were before they reached out.

Behind-the-Scenes Impact

• Every issue you log isn’t just a box checked; it’s data that helps us build a better experience for everyone.
• If you spot the same bug recurring or a feature that confuses users, let the team know. Your feedback can actually spark change.
• Work closely with product and engineering (yes, all on Slack), helping the whole team stay honest about what real customers are encountering.

Our Remote Workstyle

Set Up for Real Connection

• You’ll start your day with a team check-in (camera on, pajama pants optional) and finish it knowing you could reach out for help at any point.
• Our digital tool kit covers Zoom, Slack, Zendesk, and Intercom—no guessing games when it comes to communication.
• You’ll have days where you move fast, and days where you get deep focus time for tricky issues. There’s trust here; you manage your rhythm.

Tools You’ll Actually Use

• Everything gets tracked—no lost messages, no forgotten tickets. Analytics let you see how you’re doing in real-time, but nobody’s breathing down your neck.
• Our knowledge base is built by people who do the job, not just by the managers. If something needs fixing, you’re the one who can identify it and make improvements.
• Docs and wikis are live and collaborative. Sharing what works (or what doesn’t) is part of your daily groove.

Who Thrives Here

It’s About Who You Are

• Explaining things—even when you’re talking about tech—just makes sense to you.
• Your empathy is genuine, and people notice. A frustrated customer leaves your chat feeling understood, not just pacified.
• When things go awry, you stay calm. You’ve seen curveballs before and handle them with a sense of humor.

What You’ve Done (Or Want to Do)

• Maybe you’ve worked in support before, or perhaps you’re the friend who everyone calls when they can’t get their Bluetooth headphones to pair. Both count.
• You’ve poked around help desk software, remote collaboration tools, or solved app glitches before, and you’re curious to learn more.
• You enjoy fixing minor problems, but you also take pleasure in suggesting ways to make things run more smoothly for everyone.

Growth, Recognition, and Support

How We’ve Got Your Back

• Ongoing coaching, shadowing calls, and open-door mentorship. You’ll learn a ton, and nobody expects you to have all the answers on day one.
• Small wins matter here—your clever workaround or a heartfelt thank-you from a customer gets noticed.
• Need a breather? Our time-off policies are real, and you’ll have the flexibility to unplug without guilt.

The Benefits You’ll Notice

• Health, dental, and vision insurance from day one—because you can’t pour from an empty cup.
• Stipends for your home office setup, plus tech allowances to make remote work actually work.
• Support for mental wellness, and yes, real paid time off (we don’t guilt trip you for taking it).

Why This Might Be Your Next Favorite Job

• You’ll become part of the story customers tell when they brag about our support to friends.
• Your input matters. If you see something off, you have a direct line to suggest and shape the fix.
• We work hard on diversity and inclusion—it’s not a buzzword, it’s the way we run things. Everyone’s in the conversation.

If You’re Nodding Along…

Ready to help people, be part of a competent, kind team, and make things better every day? Reach out. We’d love to see how your style, voice, and care can make this team—and our customers—better together.