Remote Customer Support Representative (Georgia)

Can empathy create lasting loyalty? Ours does—and we need someone who thrives on connection to help us scale it.

As a Remote Customer Support Representative supporting our Georgia client base, you won't just answer questions—you'll be the voice that eases frustrations, the mind that solves problems fast, and the heart behind a memorable experience. You’ll guide customers through challenges and celebrate their wins right alongside them. If you're energized by real-time problem solving and turning tough conversations into trusted relationships, this role is for you.

Annual Salary: $62,727

What You’ll Contribute

Your presence will shape every customer touchpoint—calmly, clearly, and confidently.

Champion the Customer Journey

• Be the first voice customers hear—and the one they remember.
• Guide users through product features, setup, and solutions—ensuring they feel heard and empowered.
• Address concerns quickly, whether it’s a billing hiccup or a how-to question, with accuracy and kindness.

Drive Outcomes with Every Interaction

• Spot friction in recurring customer issues—and elevate feedback to improve service design.
• Contribute to internal knowledge bases to help customers find answers independently.
• Turn routine support into moments of delight and loyalty.

Collaborate Across Teams

• Partner with tech and product teams to flag bugs and communicate fixes.
• Work closely with fellow support teammates to brainstorm better processes, FAQs, and response flows.
• Help QA and product refine features based on recurring customer patterns you surface.

The Tools You’ll Use

We equip you with tools that support deep work, fast answers, and flexible schedules.

• Zendesk: Your support cockpit. Manage tickets, track patterns, and streamline resolutions.
• Slack & Zoom: Stay connected with remote teammates and loop in specialists as needed.
• Notion & Loom: Contribute to internal guides and create quick explainer videos.
• CRM Tools (e.g., HubSpot): View customer histories and personalize your approach.

What Makes You a Great Fit

You blend emotional intelligence with fast-paced thinking. You don’t just defuse tension—you convert it into trust.

• You simplify complex ideas—whether it’s over Zoom, live chat, or email.
• You've supported users through software, billing, or service-related challenges.
• You’ve worked with remote collaboration tools and value asynchronous updates just as much as real-time chat.
• You manage your time effectively and handle competing tasks while keeping track of the finer details.
• You naturally think in solutions: every challenge you face becomes a chance to improve something.

Bonus Points If You:

• Have experience supporting a product or service with thousands of users.
• Can type quickly and clearly (we’re talking 60+ WPM with grammar on point).
• Are familiar with Georgia’s customer base or have prior experience in a regional support role.

Work Culture and Environment

We don’t just talk about remote—we live it with intention.

• Fully Remote: Work from wherever you do your best thinking. All you need is reliable Wi-Fi and a quiet space.
• Flexible Hours: We serve clients in Georgia across multiple time zones. You'll have options to work morning, midday, or evening shifts.
• Clear Expectations: Performance metrics focus on resolution time, customer satisfaction (CSAT), and collaboration, rather than solely on ticket volume.
• Supportive Team: Weekly virtual huddles, Slack support channels, and ongoing coaching keep you connected and help you grow.

Learning and Growth

We don’t expect you to have all the answers on day one. What matters is your curiosity and drive.

• You’ll join a structured onboarding program that gets you confident in our tools and tone.
• You’ll participate in monthly coaching sessions tailored to your growth goals.
• You’ll contribute to process evolution because we value your frontline insights.

Impact You’ll Make

This isn't just another support job. You'll:

• Strengthen our brand reputation with every response.
• Reduce churn by helping customers feel genuinely cared for.
• Surface insights that shape how we build and improve products.
• Help create a seamless remote support experience that sets the industry bar.

Ready to Start Meaningful Conversations?

If solving problems with a human touch feels like second nature—and you’re ready to make an impact from day one—we’d love to get to know you.

Let’s build a customer experience worth remembering. Apply today.