Remote Customer Support Representative for Disney

Step into the Magic from Anywhere

Do you believe in the power of storytelling, the magic of imagination, and the joy of delivering happiness? Here is your opportunity to be part of a world-renowned creative empire—from the comfort of your home. As a Remote Customer Support Representative, you won't just be answering queries—you'll be building connections with fans who believe in the wonder of animation, the enchantment of storytelling, and the joy of unforgettable experiences.

About the Role

This is more than just a support job—it’s a chance to join a team that brings happiness to millions every single day. Your role will involve engaging with customers via chat, phone, or email, providing seamless assistance with everything from theme park reservations to inquiries about streaming platforms. Whether you’re helping a guest plan their next adventure or resolving account access concerns, you’ll be the friendly voice that keeps the magic alive.

Key Responsibilities

Customer Delight Delivery

• Respond to inquiries with empathy, accuracy, and efficiency
• Resolve concerns involving subscriptions, ticket bookings, merchandise, and account issues
• Provide information on products, services, promotions, and exclusive offers

Connection Through Conversation

• Engage in live chats and calls with personality, humor, and human warmth
• Adapt your tone to suit different customer personalities and ages
• Share helpful tips and suggestions to enhance the customer experience

Problem-Solving with Pizzazz

• Handle escalated cases with calm professionalism
• Think creatively to troubleshoot unexpected challenges
• Collaborate with internal departments to ensure accurate resolutions

Real-Time Documentation

• Maintain clean and concise records of interactions in support systems
• Update customer profiles with relevant notes and case details

The Remote Work Environment

Imagine sipping your favorite drink while resolving a guest’s question about their vacation package or helping a parent log into a streaming service. Working remotely in this role means enjoying the flexibility of your own space while being an integral part of a dynamic and engaging digital environment. You'll be supported by a vibrant team of virtual peers and digital tools designed to keep workflows smooth and communication crystal clear.

Tools, Platforms, and Tech You’ll Use

This isn’t your average call center gig. You'll interact with some of the most advanced and imaginative digital tools in the customer service world:

• Real-time customer support software for seamless communication
• CRM platforms for account management and personalized interactions
• Ticketing systems for issue tracking and case resolution
• Interactive product knowledge bases and AI-enhanced assistant dashboards

These tools empower you to focus on what matters most: creating joyful customer interactions.

Who Thrives in This Role?

You Might Be a Perfect Fit If You:

• Have an innate ability to engage with others in a friendly and conversational tone
• Find delight in solving problems with both logic and creativity
• Can juggle multiple conversations while maintaining attention to detail
• Are tech-savvy and comfortable navigating software platforms quickly
• Value cultural diversity and enjoy communicating with people across different time zones
• Are passionate about entertainment, digital storytelling, and memorable guest experiences

Qualifications

Basic Requirements

• High school diploma or equivalent
• Minimum of one year of experience in a remote or in-person customer service role
• Proficient in English with exceptional speaking and writing abilities
• Reliable internet connection and a distraction-free home workspace

Preferred Experience

• Exposure to media streaming services, entertainment tech, or e-commerce support
• Familiarity with customer service tools like Zendesk, Salesforce, or Freshdesk
• Ability to speak a second language is a bonus, particularly Spanish or French

Opportunities for Growth

Joining this team opens the door to long-term career pathways in digital guest services, quality assurance, training, and leadership. Many of our top-performing support representatives have transitioned into roles in experience design, digital product support, and international engagement.

You’ll also receive ongoing coaching and development opportunities, access to virtual workshops, and the chance to be part of new project launches that blend technology, creativity, and customer connection.

Perks and Benefits

• Annual salary: $49,846
• Remote-first role with flexible scheduling
• Access to streaming subscriptions and merchandise discounts
• Professional development opportunities
• Health and wellness support programs
• Virtual recognition and appreciation events

A Culture of Creativity and Imagination

The heartbeat of this role is storytelling. Every conversation you have adds another thread to the tapestry of unforgettable customer experiences. Whether you’re helping someone find a lost account or recommending their next binge-worthy watch, you’re actively contributing to a culture that values joy, creativity, and inclusion.

Expect to collaborate with teammates who are passionate, quirky, talented, and just as enchanted by the company’s legacy as you are. Together, you'll make magic happen—one interaction at a time.

Ready to Bring the Magic Home?

We welcome passionate candidates who are ready to channel their energy, curiosity, and compassion into every conversation. If you love connecting with people, enjoy problem-solving with flair, and are excited to represent one of the most beloved brands in the world, then we want to hear from you.

Apply today and become part of the adventure that never ends—right from your own living room.