Remote Customer Success Manager in NYC

Introduction: Join a Team That Champions People

Imagine working in a space where compassion meets strategy and where every conversation has the power to shape a better experience for someone else. As a Remote Customer Success Manager based in New York City, you will be at the forefront of building enduring client relationships while fostering an inclusive workplace culture grounded in empathy, transparency, and growth. Our company isn’t just remote-friendly—we’re remote-first, with a proud track record of supporting professionals across varied identities and locations. We believe that happy employees build satisfied customers, and this role is a testament to that philosophy.

Key Responsibilities: Guiding Success With Heart

Driving Customer Relationships

• Serve as the primary advocate for a portfolio of clients, delivering proactive solutions that build loyalty and trust.
• Deeply understand each client’s goals and tailor success strategies that align with their evolving needs.
• Engage in regular check-ins and feedback sessions, always listening with intention and resolving concerns with compassion.

Strategic Collaboration

• Partner with cross-functional teams—from product development to sales—to align on holistic support strategies.
• Communicate customer insights that influence product enhancements, user experience, and operational improvements.
• Facilitate seamless coordination between client priorities and internal objectives through structured communication and thoughtful execution.

Success Measurement & Improvement

• Track client health metrics using success dashboards and CRM tools to anticipate challenges before they arise.
• Develop customized action plans to improve adoption, reduce churn, and enhance customer retention.
• Deliver quarterly business reviews that provide value beyond numbers, highlighting stories of growth, achievement, and transformation.

Work Environment: Remote, Respectful, and Relationship-Driven

Working in this role means more than setting up a home office. You’ll be joining a culture where respect and kindness are foundational values. Every team member contributes to a supportive environment where questions are welcomed, ideas are celebrated, and diverse backgrounds are valued and embraced. Your day might start with a virtual coffee chat with a peer, followed by a strategic session with leadership, and wrap up by mentoring a new team member—all from your own creative space.

This is a place where flexibility isn’t just allowed—it’s expected. We recognize that life doesn’t pause for work, and we trust our team to manage their time and deliver results with integrity. Whether you're collaborating on a project or brainstorming new customer engagement approaches, you'll always be respected for who you are.

Tools & Technology: Empowering You to Thrive

To perform at your best, we equip you with industry-leading platforms tailored for remote customer engagement. You’ll work with cloud-based CRM systems, digital collaboration hubs, video conferencing tools, and analytics dashboards that allow real-time insight into client health and engagement.

We regularly review our tech stack to make sure it's inclusive, accessible, and relevant. From onboarding to ongoing education, we ensure every Customer Success Manager is confident in using the technology that powers our mission. You'll always be supported with training, mentorship, and access to a knowledge-sharing community across time zones and cultures.

Qualifications: More Than Just Skills

We’re not just looking for a resume that checks boxes. We’re seeking someone who brings both capability and heart to the table. If you meet most of the following, we strongly encourage you to apply:

• Proven experience in customer success, client relations, or account management (especially in remote-first environments)
• Strong interpersonal skills with a knack for active listening, nonjudgmental communication, and authentic engagement
• Comfort working in fast-paced, cross-functional settings, and a willingness to learn from diverse perspectives
• Experience with CRM platforms, client feedback tools, or customer lifecycle software (bonus if you’ve worked in a SaaS environment)
• A natural inclination toward inclusive thinking, emotional intelligence, and mission-driven decision-making
• A flexible mindset, resourceful thinking, and a talent for fostering meaningful connections with individuals across varied backgrounds

Inclusive Culture: Our Commitment to Belonging

Our hiring practices reflect our ongoing dedication to equality and fairness for all applicants. We honor the richness that diversity brings and work to create an environment where each individual is acknowledged, appreciated, and uplifted. From team celebrations of cultural heritage months to inclusive benefits and accessible tools, our commitment to equity is deeply embedded in our work.

Past and present team members have shared stories of how our leadership listened with care during tough times, how mentorship circles were established to uplift underrepresented voices, and how our hiring panels reflect a diverse range of experiences. These aren't just anecdotes—they're our blueprint for building a better workplace, one where dignity and opportunity go hand in hand.

Growth Opportunities: Room to Flourish

The role of Customer Success Manager is designed to be a launchpad, not a landing pad. Here, your personal and professional growth are prioritized through structured learning programs, peer mentorship, and open access to leadership. Whether you aspire to move into strategy, people management, or specialized customer analytics, we offer a clear path for advancement tailored to your strengths.

You’ll have the freedom to suggest new initiatives, pilot creative engagement methods, and challenge the status quo with the full backing of your team. And as we scale, your voice will help shape our next chapter. Because when you grow, we grow.

Compensation & Benefits: Wellness Inside and Out

This full-time remote role offers an annual salary of $90,875, along with a comprehensive benefits package that centers your well-being. Perks include:

• Flexible working hours and time-off policies
• Health coverage that provides for medical, dental, and mental health support
• Remote office stipend to enhance your work-from-home setup
• Inclusive wellness programs and virtual social events
• Parental leave and family care support

Our compensation and benefits are continually evaluated to ensure fairness and relevance to the industry.

Ready to Make an Impact?

If you’re someone who leads with empathy, thrives in inclusive environments, and believes that customer success is built on trust and respect, we want to hear from you. Join a team that values every voice and celebrates the power of connection.

Let’s build something beautiful—together.

Apply today and take the next step toward a fulfilling, people-first career.