Remote Customer Service Representative – MN

Make Every Conversation Matter

Imagine a customer ending a call or chat with a real sense of relief—and maybe even a smile. That’s the ripple effect you create here, from your home office in Minnesota. This isn’t a role for box-tickers. We trust you to listen, respond, and bring warmth and clarity to every interaction. When people reach out for help, you’ll be the voice that guides them forward.

Why This Role Feels Different

You won’t just solve problems. You’ll turn everyday challenges into memorable moments, helping people feel genuinely understood and cared for. Our team moves quickly, but there’s always space to pause and get it right. Your attention to detail and your ability to connect with others will shape how customers perceive us, every single day.

The Real Work You’ll Do

• Be the first friendly voice or message a customer hears. You’ll field questions, resolve issues, and keep things moving—always with empathy and clarity.
• Break down complex details or policies into simple language that makes sense, so customers never feel left behind or confused.
• Notice patterns in feedback and share what you hear—your front-line insights drive better products, smoother processes, and smarter decisions.
• Help us test new tools and workflows, giving honest feedback that makes everyone’s job easier.
• Stay connected across time zones, teaming up through Slack, Zoom, Notion, and other remote tools to keep ideas and solutions flowing.
• Spot repeat questions or sticky points and flag them so the team can address issues at the source—not just patch them up.

Everyday Tools You’ll Use

• Live chat and CRM platforms to keep conversations organized and responsive
• Slack and Zoom for real-time teamwork and customer support
• Notion for sharing updates, tracking workflows, and building team knowledge
• Ticketing tools that help you follow up and make sure no one’s left waiting

What Makes You Shine Here

• You make complicated things sound easy—whether you’re typing out a chat or talking over video.
• Change doesn’t faze you. In fact, you welcome new tech, new ideas, and new customer situations as chances to grow.
• You pick up on what isn’t being said, and you’re not afraid to ask questions to get to the root of a problem.
• You never treat customers like numbers. You adapt, get personal, and meet people where they are.
• Every message you send feels natural, clear, and genuine. Details matter—you double-check your work, and it shows.
• Remote work fits your life. You plan your day, manage your time, and take pride in doing excellent work from anywhere.

Ways You’ll Grow With Us

The impact you make in each conversation will echo throughout the team and the company. Here, you’ll:

• Coach and support new teammates, sharing what works (and what doesn’t)
• Offer ideas in brainstorming sessions with product and engineering, helping shape features that matter
• Build a portfolio of customer stories and wins that reflect your contribution
• Play a role in shaping a connected, supportive remote culture, wherever you are in Minnesota

What It’s Like to Work Here

We believe people do their best work when they’re trusted, empowered, and given space to focus. That’s why you’ll set up your own workspace, use the tools that help you succeed, and work within a culture built on transparency and support. You’ll jump into video huddles or async chats, but you’ll also have time to go deep and get real work done.

You’ll Thrive If:

• You call Minnesota home and are eligible to work legally in the U.S.
• You’ve done customer service before (remote or not)—but you also know that a great attitude and a willingness to learn count just as much
• You’re comfortable picking up new remote tools and aren’t intimidated by change
• You write and speak clearly, and know how to adjust your tone for the moment
• You care about details and want to make things better, not just get things done

Compensation

$45,400 per year, with opportunities to grow your impact—and your pay—over time.

Let’s Make a Real Difference Together

Ready to bring clarity, empathy, and a personal touch to customer support—from wherever you are in Minnesota? If you’re looking for meaningful work and a team that truly values your contribution, we’d love to hear your story. Let’s build something purposeful—join us.