Remote Customer Service Representative (Minnesota Residents Only)

Inspire Loyalty Through Exceptional Support

Can you turn a frustrated customer into a loyal fan in just one call? If so, you're exactly who we're looking for. We believe great service isn’t just about solving problems—it’s about making people feel heard, valued, and understood. Every time you pick up the phone or reply to a message, you're shaping how people see us. And with you on our side, they'll see a team that listens, acts, and truly cares.

Key Responsibilities and Impact

Customer Interaction and Relationship Building

• Be the person customers remember—answering calls, chats, and emails with confidence, empathy, and efficiency.
• Troubleshoot issues ranging from account logins to billing concerns, walking customers through each step with patience.

Trend Identification and Team Collaboration

• Spot trends in customer feedback and flag issues to help us improve products and services.
• Collaborate with our internal teams to escalate technical bugs, share insights, and contribute to long-term solutions.

Queue Management and Follow-Through

• Help reduce response times and improve satisfaction scores by keeping our support queues organized and current.
• Take ownership of each interaction and consistently follow through on your commitments.

Why This Role Drives Our Success

We're growing fast, and our customers are the reason why. Your ability to communicate clearly, solve problems efficiently, and maintain a human touch in conversations is what turns one-time buyers into lifelong users. This role doesn’t just support our customers—it sustains our business.

Your voice will represent the brand. Your actions will shape our reputation. And your care will have a lasting impact on a large scale.

Tools and Technology Stack

Core Platforms and Communication Tools

• Zendesk for ticketing and chat support
• Zoom for team stand-ups and 1:1 check-ins
• Slack to stay in sync with colleagues
• Notion for documentation and training
• Google Workspace for day-to-day communication and tracking

Comfort With Technology

No need to be a power user on day one—but you should be tech-savvy enough to learn quickly and not be thrown off by a new interface.

What We’re Looking For

Experience and Communication Skills

• At least 1 year of experience in a remote customer-facing role
• Familiarity with online support tools (like Zendesk or Intercom)
• Strong written communication—you simplify complexity and sound human, not robotic

Customer Focus and Composure

• Confidence handling high-volume interactions without burning out
• A genuine interest in helping others and improving the customer experience

Preferred Background

Bonus points if you've worked in SaaS, retail, or subscription-based services. Even better if you’ve done it remotely.

Work Environment and Remote Flexibility

Fully Remote Setup for Minnesota Residents

This position is fully remote, but you must reside in Minnesota for compliance and onboarding purposes.

Schedule and Team Culture

Most shifts are weekdays with rotating weekend coverage, but we’ll work with you to find a rhythm that supports both performance and personal time.

You’ll join a crew that’s kind, candid, and committed. We don’t micromanage, but we do stay close. Weekly check-ins, ongoing coaching, and real-time feedback ensure you’re supported every step of the way.

Growth, Development, and Career Path

Opportunities to Advance

This role is more than a job—it’s a runway. You’ll gain exposure to customer experience strategy, product feedback loops, and internal collaboration across marketing, operations, and engineering.

Where This Role Can Lead

Many of our customer service representatives have gone on to lead teams, build training programs, or shift into adjacent roles in quality assurance or user research.

We’ll provide the tools, coaching, and opportunities—you bring the drive.

Compensation and Benefits Package

Competitive Salary

You'll receive a yearly salary of $45,400, paid biweekly.

Comprehensive Benefits

• Healthcare coverage (medical, dental, vision)
• Paid time off, including holidays
• 401(k) with company match
• Home office stipend
• Ongoing training and development opportunities

We invest in people, not just roles. Your growth matters as much as your output.

Ready to Make an Impact?

If you're ready to bring empathy, problem-solving, and clarity to every customer interaction—we're ready to meet you. Join a remote team where your voice isn’t just heard, it’s needed.

Let’s create remarkable service together. Apply today.