Remote Customer Service Representative (Health Insurance)

Make Every Member Interaction Count

What if your next call turned a complicated claim into someone’s relief—and made their day easier? As a Remote Customer Service Representative for health insurance, you become the voice that members trust, guiding people through life’s essential decisions with patience, clarity, and compassion. You’ll empower individuals, turning policy confusion into peace of mind, and support members as they navigate enrollment, benefits, and claims, without ever stepping into an office.

Why This Role Matters

Health insurance is more than paperwork and premiums—it’s about real people seeking answers. Every conversation is an opportunity to demystify complex plans, deliver real solutions, and ensure no member ever feels like just a number. Here, your knack for turning detailed information into simple, actionable guidance helps members make informed decisions that directly impact their lives. Our team’s work doesn’t just resolve issues; it builds trust and helps families feel secure in their coverage.

Core Responsibilities with Lasting Impact

• Be the First Voice Members Remember: From the moment someone calls, you set the tone with empathy and efficiency, transforming questions into clear action steps.
• Guide Members Through the Maze: Whether you’re helping a new parent enroll a child or assisting someone through a claim, your ability to simplify complex ideas—over the phone, chat, or email—makes all the difference.
• Transform Frustration into Relief: When problems arise, you don’t just resolve them—you listen, validate concerns, and find creative ways to deliver answers that reassure and empower.
• Champion Member Outcomes: Your insights from every interaction inform process improvements, helping refine onboarding workflows and support tools for smoother member journeys.
• Collaborate for Unified Solutions: You’ll partner with benefits experts, technical support, and even product teams to align on member needs and streamline service delivery.

What Sets You Apart

You’re more than a communicator—you’re a bridge-builder. You read between the lines and hear what’s unspoken, turning tense moments into opportunities for connection. Whether untangling plan details over Zoom or guiding someone through a new online portal, you never lose sight of the human behind the request. Your empathy isn’t just a skill—it’s your superpower.

• You simplify complex ideas—whether it’s over Zoom or Slack.
• You listen deeply, respond thoughtfully, and remember the small details that matter to members.
• You view every challenge as an opportunity to shape better outcomes for both the individual and the company.

The Tools That Power Your Success

Working remotely means leaning into technology that keeps everyone connected and productive. You’ll navigate member management platforms, digital knowledge bases, and secure communication tools to provide seamless support from anywhere. You’ll be comfortable navigating modern digital platforms for real-time chats, team updates, and case tracking, whether that means using video calls to connect with a member or managing information across integrated support dashboards. Flexibility with virtual meeting and workflow systems is essential for delivering seamless service from anywhere. Every tool you use—from secure ticketing to benefits tracking—serves one purpose: removing friction so members get what they need, when they need it.

Work Environment & Culture

We move quickly, but you’ll always have space to focus intensely on each member’s story. Our remote team thrives on trust, self-direction, and shared goals. Support and growth go hand in hand: weekly virtual team check-ins, ongoing feedback loops, and a genuine commitment to your learning and well-being are all integral to the experience. Expect to partner with training, product, and compliance specialists who share your passion for outcomes.

Qualifications & Growth Potential

Success here isn’t measured by call volume—it’s about impact. You bring:

• Experience translating complicated topics into friendly, actionable advice for diverse audiences.
• A record of managing sensitive conversations with care, whether by phone, chat, or video.
• Technical comfort with digital communication platforms and willingness to learn new systems.
• Curiosity that drives you to improve processes and member outcomes continually.
• The ability to thrive in a remote-first, team-oriented culture where your voice shapes decisions.

While health insurance experience is a plus, we welcome passionate service professionals from all backgrounds who view every interaction as an opportunity to make a difference.

Compensation & Benefits

This remote role offers an annual salary of $48,409, plus comprehensive benefits that support you inside and outside of work. From robust health coverage to generous time off and wellness resources, you’ll have what you need to thrive in your role and life.

Why Join Now?

Because here, your work matters. Every day brings opportunities to turn confusion into clarity, and every member's story is a chance to leave someone better than you found them. Our mission-driven culture is powered by people who care, and we’re ready for you to bring your whole self to the team.

Inspired Call to Action

If you’re driven to make a meaningful impact from your first conversation and ready to grow with a team that values both results and relationships, let’s build something purposeful together. Your next chapter in remote service excellence starts here.