Remote Customer Service Representative (Georgia)

Step Into a Role That Shapes Customer Confidence

Imagine being the reassuring presence that welcomes every customer and turns their day around—sometimes with just a few words or a well-timed solution. Your conversations aren’t scripts; they’re real connections, built one message at a time. In this fully remote Georgia-based opportunity, you’ll use digital tools to resolve issues, apparent confusion, and set the tone for the kind of service people talk about long after the call ends. Here, empathy and clarity aren’t just nice-to-haves—they’re your superpowers.

Why Your Work Changes Everything

In a world full of choices, a single customer service moment can make the difference between someone leaving and becoming a fan for life. You make complex processes feel simple and turn tense moments into opportunities for loyalty. Each question you answer and each problem you solve impacts our reputation, shapes future products, and inspires repeat business. Your voice—whether over chat, phone, or email—becomes the bridge between people and the solutions they need.

What You’ll Accomplish

• Turn first-time callers into loyal users by listening closely and responding with patience and expertise.
• Follow each inquiry from start to resolution, making sure customers never feel lost or left behind.
• Identify spot patterns in feedback and relay them to product and support teams, sparking improvements that benefit thousands.
• Tackle challenging situations with resourcefulness—using screen-sharing, quick how-tos, or simple language to defuse confusion.
• Leave detailed, accessible notes in CRM systems so that anyone can pick up a conversation seamlessly.
• Help trial and refine new support tools, sharing ideas on how to make every customer touchpoint smoother and more personal.

What Your Workday Feels Like

Remote work means your workspace adapts to you. Start your day energized in Augusta or wind down after helping customers in Athens—you’re trusted to manage your own flow. Our team connects on Zoom and Slack, but your deep work time is respected so that you can focus on each customer without distraction. Your teammates in support, tech, and marketing are only a ping away. Here, everyone’s focused on delivering genuine care, not just clearing queues.

The Digital Stack That Supports You

Our toolkit is designed for efficiency and connection, featuring Zendesk for managing inquiries, Slack for fast team chats, Zoom for huddles, and CRM systems to track each customer’s journey. As we pilot new tools or workflows, your feedback drives improvements, ensuring our support feels human even when it’s delivered remotely. Your clarity in documentation makes transitions easy, so no customer is ever a stranger to the next person who helps them.

You’ll Excel Here If:

• You break down technical issues or billing policies into plain English and never let stress show, even on tough days.
• You adapt your style across chat, calls, or emails, always aiming to make people feel heard and understood.
• You’re the first to notice when something keeps coming up, and you pitch in ideas for a better fix.
• Digital tools excite you, but your curiosity and drive to learn keep you ahead of the curve.
• Organizing your time comes naturally; you juggle deep work, urgent requests, and follow-ups with ease.
• Every customer is more than a ticket to you; you want them to finish every interaction feeling better than when they started.

Growth Isn’t Just a Buzzword

Here, every support call is a lesson. Your insights help us improve not only our service but also our products and onboarding processes. You’ll see how your input turns into fundamental changes. The path ahead can take you into training, QA, product feedback, or team leadership—growth is built into the culture.

Compensation

This role pays $36,700 per year and offers performance bonuses, as well as opportunities for ongoing skill development and growth. The more you contribute, the more opportunities you’ll have to step up, be recognized, and help shape the team’s future.

How We Define Success

Excellent service isn’t about closing tickets fast—it’s about creating memorable moments and solving real issues. You’ll be celebrated for proactive thinking, clear and friendly communication, and the genuine trust you build. Regular check-ins help you grow your strengths and map your next step.

Let’s Build Meaningful Connections

If being the calm in a storm and turning routine calls into lasting loyalty excites you, you’re the kind of person we want to meet. Every customer you help leaves with more than just an answer—they walk away feeling valued. Ready to start making a difference from your first day? We’re ready to welcome you.