Remote Customer Service Agent (Georgia)

Your Impact Starts Here

Think about the last time you called support—did someone answer your question, or did they make your whole day easier? As our following Remote Customer Service Agent, you’ll be the person who turns confusion into clarity and challenges into solutions, one conversation at a time. Every interaction is a fresh opportunity to shape a loyal customer and make a real difference, not just for the brand but for every person you help.

What You’ll Bring to the Table

Empathy isn’t just a word for you—it’s the way you communicate, even over chat or a phone call. You’re the calming presence when things get hectic and the energizing support when people feel stuck. You can simplify complex ideas—whether it’s over Zoom, on Slack, or via email. Your natural curiosity drives you to dig deeper, enabling you to truly understand what people need, even when they cannot always express it clearly.

Responsibilities That Drive Outcomes

• Be the first voice customers hear—and the one they remember. You’ll greet every customer with warmth and genuine interest, setting the tone for a positive experience from the very first hello.
• Resolve customer inquiries with a focus on outcomes. Your solutions aren’t just about checking boxes; they’re about empowering customers to feel supported and understood.
• Analyze feedback and spot patterns. Your attention to detail helps uncover insights that can improve services for thousands of customers.
• Work hand-in-hand with technical teams, sales, and product specialists to deliver unified solutions that go beyond the obvious.
• Proactively identify issues and recommend enhancements, helping to shape smoother onboarding workflows and long-term customer success.
• Keep accurate records using remote collaboration tools, ensuring that every customer story informs future decisions.
• Embrace new tools and systems quickly, knowing that our digital support environment is constantly evolving. Flexibility and curiosity are your strengths.

How You’ll Work Remotely

Your office is wherever you feel your best—home, co-working space, or your favorite coffee shop. What matters most is how you show up for customers and teammates. Our remote-first setup utilizes modern collaboration tools, including Slack, Zoom, and Asana. Video calls are where you’ll see your team’s smiles, and chat channels are where ideas flow and problems get solved in real time. You’ll find plenty of support, along with ample autonomy to own your work and schedule.

Tools and Technology That Power Your Day

• CRM systems for tracking customer journeys and personalizing every interaction
• Remote communication platforms such as Zoom, Slack, and Microsoft Teams
• Knowledge base management to help you find answers and share insights quickly
• Feedback and survey tools that surface what really matters to customers
• Scheduling and workflow software so you can manage your tasks and time seamlessly

Skills & Experience You’ll Use Every Day

• Prior experience in customer support, technical assistance, or a people-focused remote role
• You adapt quickly to changing digital tools and new information, never missing a beat.
• Your written and verbal communication is clear, relatable, and always customer-first
• Emotional intelligence—when tempers flare, you keep conversations constructive and positive.
• You’re comfortable solving problems independently, but know when to tap teammates for perspective.
• Familiarity with remote collaboration tools is essential; you’ll be managing multiple platforms within your workflow.

The Kind of Impact You’ll Have

Your day isn’t measured by the number of tickets closed, but by the quality of support you deliver and the feedback you inspire. Customers walk away feeling heard, understood, and equipped with what they need. Internally, your notes and suggestions often spark changes that improve the entire experience for both the support team and the people we serve.

Your insights might guide a new feature rollout, streamline an onboarding journey, or even change the way we communicate as a company. You’ll be the bridge between customer realities and the teams designing solutions.

Growth, Support, and What You’ll Earn

You’ll have ongoing access to professional development—think remote workshops, one-on-one coaching, and plenty of opportunities to expand your skills. Our leadership team listens, and you’ll have a voice in how we continue to raise the bar for customer service.

This role offers a competitive annual salary of $43,825. Beyond compensation, you’ll have the flexibility and respect that comes from being trusted to do your best work, wherever you are.

Is This You?

• You’re energized by helping others and don’t get rattled by challenging conversations.
• You thrive in remote environments, using digital tools to stay organized and connected.
• Your curiosity keeps you learning, and your empathy keeps you relatable
• You see every problem as a chance to build loyalty and leave someone’s day a little better than you found it

Let’s Make Great Service Happen—Together

If you’re ready to create moments that matter for customers—one call, chat, or email at a time—then we’d love to meet you. Let’s turn everyday questions into memorable experiences and build something meaningful from anywhere.