Remote Customer Care Coordinator

Set the Bar for Remote Customer Care

What if every customer interaction could turn an ordinary day into something memorable? That’s the standard you’ll set as our Remote Customer Care Coordinator. When people reach out, you’re the voice they’ll remember—offering real solutions, calm confidence, and a sense of belonging, even from thousands of miles away. This isn’t about following a script. It’s about showing up, listening intently, and using empathy as your superpower to create loyal advocates for our brand.

The Impact You’ll Make

You’re not just solving tickets—you’re shaping the customer journey. Each call, email, or chat is a chance to turn frustration into trust. When a customer is facing a tough moment, your response restores clarity and optimism. Your thoughtful follow-ups don’t just close cases—they open the door to future loyalty. With every resolved question and each positive review, you’re quietly building our reputation, one person at a time.

How You’ll Drive Success

• Be the first point of contact for every inbound question—offering support that’s prompt, human, and deeply personalized.
• Translate complex policies into clear, friendly explanations, whether you’re connecting via Zoom, phone, or chat tools.
• Spot recurring issues and share insights with the team, guiding product improvements and service innovations.
• Utilize CRM platforms to maintain accurate, up-to-date, and actionable customer records, enabling us to serve at scale.
• Collaborate across departments, partnering with product, tech, and marketing to ensure every solution fits the whole picture.
• Take ownership of feedback loops, ensuring customers feel heard and that their suggestions help drive change.

Tools & Remote Workflow

Our virtual workspace is designed for seamless support and collaboration. You’ll master Slack, Zendesk, and our proprietary ticketing system, seamlessly switching between synchronous chat and asynchronous tasks. Need a quick answer? Drop into a Zoom huddle. Want to share a new insight? We encourage async updates, so your voice is always valued, even across time zones. Our knowledge base, powered by Confluence, is always at your fingertips, enabling you to move efficiently.

What Sets You Apart

You simplify complexity—translating tech talk or company jargon into language customers genuinely understand. Instead of rushing through a queue, you focus on outcomes, not just output. Your empathy never wavers, even when patience is tested. Whether you’re resolving billing concerns or guiding users through new features, your attention to detail ensures nothing falls through the cracks. You’re energized by remote work, thriving in environments where autonomy and accountability go hand in hand. We move quickly, but you’ll always have the space to focus intensely and deliver quality.

Growth & Recognition

There’s room to shape your path here. As you refine support processes, you’ll have the freedom to propose new workflows, lead special projects, or mentor others joining our distributed team. Achievements aren’t measured only by numbers—they’re recognized in shout-outs at our remote all-hands and in heartfelt feedback from customers whose days you’ve brightened. Earning an annual salary of $57,142, you’ll see your impact reflected not just in pay but in career progression and team culture.

Qualifications for Success

• Experience in customer care, contact centers, or remote service delivery.
• Proven skill in turning complex info into simple, actionable answers across channels (chat, phone, video, email).
• You’re a natural relationship-builder—leaving each interaction better than you found it.
• Familiarity with CRM, ticketing tools, and virtual collaboration apps.
• Self-motivated, proactive, and comfortable managing your schedule from a home office.
• Ready to contribute your insights in team huddles, async updates, and collaborative projects.

Let’s Build a Culture of Care—From Anywhere

If you believe customer care is about human connection, and you want your work to matter from the first day, we’d love to hear your story. Let’s create moments that customers remember—and a support culture that inspires. Join our team and help shape the future of remote service. If you’re ready to make a difference, we’re prepared to meet you.