Remote CRM Chat Support Assistant

Ever gotten a thank-you GIF in chat? There’s something satisfying about being the person who turns someone’s rough day around. If you know what that feels like—or want to—you’ll fit right in. As our next Remote CRM Chat Support Assistant, you’re not just solving problems; you’re the human touchpoint in a digital world.

Be the Reason People Remember Us

First impressions stick. With you on the other end of chat, customers know right away they’re not just a ticket number. You’re their guide through billing confusion, product quirks, and “wait, how does this work?” moments. People remember you for the clarity and warmth you bring—not just for what you accomplish.

Your Day, Your Impact

Some days it’s back-to-back conversations; other days, it’s untangling one complicated case that sticks with you. You might translate tech jargon into something your neighbor would get, or catch a pattern that helps the team fix an issue before it spreads. Every time you help, you leave things in a better state than you found them.

• Someone’s stuck? You get them unstuck—fast.
• Billing looks confusing? You explain it in plain English, and maybe toss in a joke or two.
• Tech hiccup? You walk them through it, calmly, step by step. No drama.
• See the same issue popping up? You flag it, so the team can jump on it early.
• Hear a great suggestion? You share it—no silos here. Ideas shape the way we work.

How We Work (and How You Work Best)

We’re all about working smart, not just fast. The pace is brisk, but you’ll never be rushed into mistakes. It’s a team where you can ask “Why?” as much as “How?”

• Conversations happen on our CRM chat tool, with a focus on being real—no canned scripts.
• You keep detailed notes because context matters. Nobody likes repeating their story.
• When something’s broken, you don’t just escalate—you explain, so fixes happen faster.
• Got feedback? You run with it. If a support article could be clearer, you would rewrite it. If a process could be smoother, you say so.
• You learn fast and share what you know, making the team (and the customer experience) stronger.

The Gear That Keeps You Connected

We use Slack, Zoom, and our CRM’s chat tools; you probably already know them or will pick them up quickly.

• Dashboards and simple reports help you see what’s working (and what’s not).
• Our ticket system tracks progress, ensuring everyone stays informed.
• You’ll add to and improve the knowledge base, leaving your mark for the next teammate—and the next customer.

What Makes This Role Yours

• You break down complicated stuff without sounding like a robot.
• You can juggle chats, docs, and notes—without dropping the ball.
• When customers vent, you listen first, then help them get where they need to go.
• You ask questions, double-check, and care about getting it right.
• Remote work isn’t new to you—or if it is, you’ve got the self-drive to make it work.
• Your English is sharp, casual, and human. You sound like…you.
• CRM tools? Perhaps you’ve used Salesforce, HubSpot, Zendesk, or a similar platform.

A Peek Into Your Remote Routine

Maybe you’re wrapping up a tricky chat before lunch, or sharing a quick tip video with the team on a new feature. Every day looks a little different, but you know you’ll always learn something new. Do you have an idea for a better shortcut or a friendlier FAQ? It goes straight to the team—no gatekeeping.

What Success Really Means

• Customers leave the chat feeling better than when they started—period.
• You solve problems quickly or ensure they are assigned to the right teammate who can.
• No one’s left guessing—notes are clear, updates are logged, and everyone can pick up the story where you left off.
• The playbook, the FAQ, and our working process? They get better because of you.

Your Work, Your Environment

This is a remote position with a salary of $44,923 per year. Work from your favorite spot—home, café, wherever you’re focused. We use Slack, Notion, and Zoom to stay connected. If you care about thoughtful work, doing the right thing, and making someone’s day, you’ll find your people here.

Ready to Jump In?

If you're interested in helping real people (not just resolving tickets), shaping how we support our users, and developing skills that will last for years, let’s talk. If you’re ready to make an impact from day one, we’re ready to meet you.