Remote Credit Union Branch Support Specialist

Be the Heart Behind Seamless Member Support—From Anywhere

Imagine making a meaningful difference in people's lives every day, all while working remotely from your favorite cozy spot. As a Remote Credit Union Branch Support Specialist, you'll play a pivotal role in ensuring members receive timely, respectful, and solution-focused service that reflects the warmth and reliability of a community-first credit union. With an annual salary of $54,400, this position offers more than just a paycheck—it’s a chance to be part of something bigger, something human.

A Human-First Organization

This isn't just a job; it’s an opportunity to become part of a mission-driven workplace where empathy isn't a buzzword—it’s embedded into everything we do. From day one, you’ll be embraced by a team that celebrates your uniqueness, values your contributions, and supports your personal and professional growth. The organization fosters an inclusive workplace where everyone, regardless of background or identity, is respected, valued, and heard.

One of our team members, Jordan, shared: "When my partner and I relocated, I was worried about leaving my work family behind. But I didn’t have to. This remote role let me stay connected while balancing my new life. I’ve never felt more supported."

What You’ll Be Doing

🌟 Member-Centered Branch Support

Your primary role is to act as the first line of support for branch-related needs, providing remote assistance. You’ll assist both members and internal teams with inquiries ranging from account information to digital service guidance.

Key Responsibilities:

• Deliver thoughtful, timely responses to branch-related member queries via phone, chat, and email.
• Provide virtual support for account maintenance, transaction inquiries, and e-service navigation.
• Partner with internal departments to resolve escalated issues while maintaining empathy and professionalism.
• Educate members on self-service tools and assist in troubleshooting technical barriers.
• Help identify recurring concerns and recommend improvements to internal workflows.
• Maintain comprehensive and accurate logs of all interactions in CRM systems.

Tools, Technology, and Collaboration

You’ll work with a wide range of tools, including:

• A cloud-based CRM and secure digital banking platforms
• Real-time collaboration tools such as Slack, Zoom, and Microsoft Teams
• Remote access to branch operations systems that enable full-service assistance

The role is highly collaborative. You’ll routinely interact with remote teams, including account services, digital banking specialists, and IT support analysts. Each day is an opportunity to learn, problem-solve, and grow with colleagues who have your back.

The Ideal Teammate

We believe the right attitude can outshine even the most robust resume. Still, the ideal candidate will be someone who:

• Brings at least 2 years of experience in a customer-facing role—ideally within financial services or remote member support.
• Communicates clearly and warmly, even when discussing complex issues.
• Approaches every situation with patience, kindness, and a problem-solving mindset.
• Demonstrates strong multitasking abilities and is comfortable using digital tools.
• Thrives in an environment that values diversity, inclusion, and respect.
• Is organized, self-motivated, and proactive in seeking solutions.

A Culture That Cares

Our organization proudly fosters a workplace that reflects the diverse spectrum of lived experiences, creating a team that is reflective of the members we serve. Here, inclusion isn’t an initiative—it’s a cornerstone. You’ll be empowered to share your ideas and be heard, regardless of your title or tenure. From virtual book clubs to wellness check-ins and mentorship programs, we cultivate connection in every corner of our remote workplace.

Why You’ll Love Working Here:

• A genuinely flexible remote environment—no dress codes, no micromanagement
• Inclusive team rituals and virtual social hours
• Access to mental health resources and wellness stipends
• Transparent leadership and a culture of mutual respect

Room to Grow

We don’t believe in career ceilings. Whether you’re passionate about team leadership, project management, or training, we’ll help you chart a personalized path forward. Your performance in this role could lead to opportunities in operations coordination, digital services, or member experience strategy.

Let’s Talk Benefits

You’ll receive a comprehensive package that includes:

• Health, dental, and vision insurance
• Generous paid time off and company holidays
• 401(k) with matching contributions
• Paid parental leave and caregiver flexibility
• Professional development reimbursement

Your Impact, Amplified

From guiding a first-time account holder to navigating digital services with an elderly member, your ability to create positive moments will have a ripple effect throughout communities. You’ll be a cornerstone of our mission to deliver human-first financial services with compassion and care.

Ready to Join an Inclusive, Remote-First Team?

If you're looking for more than a job—if you're searching for a purpose-driven role where your empathy, communication skills, and digital fluency will be celebrated—you've just found it. We invite you to bring your whole self to a team where belonging isn’t a perk; it’s a promise.

🌱 Apply Today—Let’s Redefine Support Together

Take the next step toward a meaningful career. Join us as a Remote Credit Union Branch Support Specialist and be part of a diverse team that believes in uplifting every member—and every teammate.

Your next chapter begins here.