Remote Community Support Associate

Shape the Future of Digital Communities—From Anywhere

Are you passionate about human connection in the digital space? As a Remote Community Support Associate, you'll help build and maintain thriving online communities for a tech-forward company that thrives on innovation and collaboration. With a flexible remote setup and a focus on purposeful engagement, you’ll join a team that values transparency, empathy, and technical excellence. Take charge of your future while empowering others to feel heard, supported, and connected—no matter where they are in the world.

What You’ll Be Doing

Core Responsibilities

• Respond promptly and empathetically to member inquiries via chat, forums, and integrated support platforms.
• Monitor community sentiment through analytics tools to proactively address concerns and trends.
• Moderate user-generated content per platform guidelines.
• Implement engagement strategies that boost participation and member satisfaction.
• Troubleshoot technical issues in collaboration with product and engineering teams.
• Create resourceful help content, FAQs, and onboarding flows using collaborative documentation tools.
• Track community KPIs, including retention rates, NPS, and issue resolution times.

Collaboration & Cross-Functional Work

• Partner with product managers to relay user feedback into iterative improvements.
• Work closely with customer success and data teams to identify key friction points.
• Participate in virtual standups, sprints, and OKR review sessions using Agile frameworks.

Our Tech Ecosystem

Tools & Platforms You’ll Use

• Community CRM: Intercom, Zendesk, or Freshdesk
• Project Management: Asana, Notion, and Jira
• Communication: Slack, Zoom, Loom
• Analytics: Tableau, Mixpanel, and Looker
• Knowledge Base: Confluence and Notion

We constantly evolve our tech stack, and your feedback will directly influence future tool adoption. Our emphasis on tech integration enables seamless operations and a superior member experience.

Why You’ll Love Working Here

Culture of Innovation

We’re data-driven yet intensely human. Our cross-functional teams build and refine products based on real-time user feedback and predictive insights. 92% of our support professionals report having a direct impact on user experience within their first 90 days.

Perks & Benefits

• Annual salary of $55,601
• Fully remote with flexible hours
• Home office stipend and quarterly learning credits
• Inclusive culture with DEI-focused community circles
• Wellness support, including mental health days and access to virtual therapy
• Performance-based bonuses and internal mobility programs

Who You Are

Key Qualifications

• 1–3 years of remote support, online moderation, or community engagement experience
• Familiarity with digital support systems and CRM tools
• Strong understanding of SaaS platforms and user feedback loops
• An analytical mindset with the ability to interpret data into actionable insights
• Excellent written communication with a clear, professional, and human tone
• Proven ability to multitask in dynamic environments while remaining calm under pressure

Bonus Points For

• Experience with sentiment analysis tools or AI-driven chat moderation
• Familiarity with GitHub discussions or technical community platforms
• Bilingual support capability

The Remote Experience

We believe in results over presence. Our asynchronous work culture means your timezone won’t limit your impact. Expect autonomy, trust, and the freedom to shape your day with purpose. You’ll have weekly team check-ins, asynchronous feedback loops, and constant access to leadership via Slack and open office hours.

Our Mission-Driven Impact

Our community support team contributes to a user base of over 3 million people worldwide. By fostering respectful interactions and promoting meaningful dialogue, we’ve increased user engagement by 46% year-over-year and decreased average response time by 35%. These aren’t just numbers—they’re the result of team members like you.

How We Measure Success

Metrics That Matter

• First Response Time: Target under 15 minutes during peak hours
• User Satisfaction (CSAT): Aim for 90 %+ monthly
• Community Engagement Rate: Increase participation by 10% quarterly
• Escalation Resolution Time: Reduce average to under 6 hours

Your Growth Path

This role is more than support—it’s a launchpad. Many of our past associates have transitioned into roles in product design, operations strategy, and customer insights within a year. You’ll have access to mentorship, career mapping sessions, and biannual goal-setting reviews.

Ready to Join?

If you're eager to drive meaningful digital interactions, support a global community, and grow with a team that celebrates innovation, this role is your next move. Step into a remote opportunity where your empathy, technical acuity, and creative thinking converge.

Take the first step—apply now and help shape the future of online connection.