Remote Community Manager (Remote Work Forum)

Introduction

Can you transform online forums into vibrant communities that support, empower, and inspire people worldwide? As our Remote Community Manager for a thriving Remote Work Forum, you'll be the catalyst for authentic connection, creating safe spaces where remote professionals not only find answers but also discover a sense of belonging and opportunity. You’ll help thousands grow their careers, amplify their voices, and shape what flexible work means in a digital world. The annual salary for this role is $60,785.

Purpose & Vision

Your mission: build engagement and trust at scale. When you design initiatives, moderate conversations, or launch new community programs, you aren’t just “maintaining a forum”—you’re championing real human progress in the era of distributed work. Your influence stretches from onboarding workflows that create instant welcome to nurturing user stories that inspire action and loyalty. Every message you guide or conflict you resolve unlocks deeper collaboration, healthier debate, and broader reach.

Key Responsibilities

• Champion member onboarding, crafting welcoming experiences that help newcomers immediately find value and connection.
• Shape the tone of discourse by guiding community guidelines, moderating discussions, and proactively addressing friction with empathy and fairness.
• Use data insights to spot emerging topics and trends, then spark meaningful dialogue around what matters most to our global audience.
• Partner with support, product, and marketing teams to surface the right resources at the right time—so users always feel seen and heard.
• Drive programming such as virtual AMAs, webinars, and member-led initiatives that elevate diverse perspectives and skill sets.
• Translate feedback from over 20,000 users into actionable insights, helping the forum evolve as remote work itself continues to transform.
• Cultivate a trusted environment where every member—from first-timers to thought leaders—feels included, respected, and motivated to participate.
• Share success stories and data on the impact of engagement, ensuring community efforts align with broader business outcomes.

Skills & Mindset

You thrive in environments where relationships matter as much as results. You’re quick to connect the dots—translating a single user’s frustration into product enhancements or a heated debate into an opportunity for growth. Whether it’s Zoom, Slack, or asynchronous threads, you simplify complex ideas and rally people around common goals. Curiosity, empathy, and adaptability are your superpowers.

Technology & Tools

Your toolkit includes robust remote collaboration platforms—think Notion for documentation, Discord or Circle for real-time engagement, and automation tools for workflow efficiency. You’re comfortable synthesizing feedback from analytics dashboards, running community health surveys, and leveraging remote work best practices to keep the community thriving.

Work Environment & Values

Our remote-first culture means you’ll have the freedom to set your own schedule while staying connected to a global network of peers. You’ll enjoy focused work time for strategy and creative planning alongside lively group sessions for brainstorming and building relationships. We move quickly, but you’ll always have space to focus intensely on the human side of online interaction.

Qualifications

• Proven record of building or moderating thriving digital communities—ideally for remote work, SaaS, or professional development forums.
• A confident communicator who brings clarity and warmth, whether moderating a challenging conversation or celebrating user wins.
• You’ve partnered with design, support, and engineering to deliver seamless user experiences.
• Experience launching community campaigns, growing member engagement, or leading feedback-driven improvements.
• Comfortable with analytics tools, content moderation, and experimenting with engagement strategies.
• Passion for remote collaboration tools, online forums, and the future of distributed work.

Growth & Impact

Your leadership will elevate how 20,000+ members navigate remote work challenges, connect with mentors, and build lifelong networks. As the community evolves, you’ll shape initiatives that champion diversity, well-being, and bold new models of online collaboration. You’ll see your efforts reflected in every success story, every meaningful debate, and every member who feels seen and supported.

Ready to Make Your Mark?

If you’re excited to make a meaningful impact from day one, bring your authentic self and your ideas—we’re ready to build something purposeful with you.