Remote Cloud Support Engineer

Role Overview

Join a fast-evolving digital environment as a Remote Cloud Support Engineer and become a cornerstone of cloud stability and infrastructure efficiency. This position suits professionals who excel at solving complex technical challenges and are eager to drive business continuity through scalable cloud operations. With an emphasis on ownership, learning, and real-time troubleshooting, you’ll empower clients by ensuring the reliability and security of their cloud ecosystems.

Key Responsibilities

Cloud Infrastructure Monitoring and Optimization

Proactive System Health Oversight

• Monitor system health across multi-cloud environments to identify anomalies and potential disruptions proactively.

Performance Optimization

• Continuously optimize cloud configurations to improve uptime, response times, and system resource utilization.

Incident Management and Resolution

Rapid Response

• Act as the primary responder for cloud-related incidents, handling everything from service degradation to complete system outages.

Root Cause Analysis

• Analyze root causes, apply rapid resolutions, and document learnings for ongoing process improvement.

Technical Client Support

Customer Engagement

• Deliver empathetic and solutions-oriented support to global clients via email, chat, and ticketing systems.

Deployment Assistance

• Assist clients with cloud deployment, access management, network configuration, and data security concerns.

Collaboration and Knowledge Sharing

Cross-Functional Coordination

• Work alongside DevOps, cybersecurity, and platform engineering teams to ensure seamless service delivery.

Documentation Contributions

• Contribute to a centralized knowledge base and support documentation to help customers and teammates alike.

Work Environment and Culture

Flexible Remote Model

Location Independence

• Operate from anywhere with secure internet access, with the flexibility to structure your day while meeting service benchmarks.

Purpose-Driven Team Dynamics

Mission-Focused Collaboration

• Collaborate with a global, mission-focused team committed to reliability, sustainability, and digital innovation.

Inclusive Communication

• Participate in weekly retrospectives, team huddles, and continuous improvement sessions that value your voice.

Tools and Technology Stack

Cloud Platforms

• AWS, Azure, Google Cloud Platform—depending on the client ecosystem.

Monitoring & Incident Tools

• Familiarity with tools such as Datadog, New Relic, PagerDuty, and Prometheus for monitoring and alerts.

DevOps and Configuration Management

• Use of Terraform, Ansible, or CloudFormation for provisioning infrastructure.
• CI/CD pipelines with Jenkins, GitLab, or GitHub Actions.

Scripting & Automation

• Regular use of Bash, PowerShell, and Python for script-based automation.

Qualifications and Core Competencies

Education and Experience

• An academic background in computing, information technology, or a similar discipline (or equivalent practical experience).
• Minimum 2 years of experience in cloud support, IT infrastructure, or systems administration.

Skills and Certifications

• Hands-on experience with at least one mainstream cloud platform (such as AWS Certified Cloud Practitioner, Azure Fundamentals, or GCP Associate preferred).
• Strong analytical and troubleshooting abilities within distributed computing environments.
• Outstanding communication abilities, both written and spoken, suitable for technical and non-technical audiences.
• Deep understanding of cloud networking, firewalls, load balancing, and access controls.

Personal Attributes

• Self-starter with a passion for continuous learning.
• Reliable, adaptable, and solution-oriented.
• Demonstrates a strong sense of ownership and accountability.

Growth and Development Opportunities

Career Progression

• Grow into roles such as Cloud Solutions Architect, Site Reliability Engineer, or Platform Lead based on your interest and performance.

Upskilling Resources

• Access to online courses, certification sponsorship, and mentorship programs to support career advancement.

Exposure to Global Projects

• Work on varied client infrastructures and business cases across continents, gaining multi-industry experience.

Why This Role Matters

The Remote Cloud Support Engineer role is crucial in enabling our clients to stay agile, competitive, and digitally resilient. Your work ensures uninterrupted cloud operations, fosters customer trust, and drives innovation forward. In this position, you are not just a responder—you’re a catalyst for continuous transformation and improvement.

Compensation and Benefits

• Annual salary: $10,660
• Flexible work schedule
• Paid time off and personal leave
• Health and wellness programs
• Professional development support

Apply and Thrive

Are you ready to bring stability to the cloud while advancing your career in a supportive and forward-thinking environment? If you're passionate about cloud support, committed to customer satisfaction, and excited by the idea of being a remote contributor to mission-critical systems, we want to hear from you.

Take the next step. Apply today and shape your future as a Remote Cloud Support Engineer.