Remote Claims Support Specialist

Join a Purpose-Driven Team from Anywhere

Do you find fulfillment in guiding others, untangling intricate issues and puzzles, and turning chaos into calm? Imagine doing all that while sipping your morning coffee in your favorite hoodie, from your own home office. As a Remote Claims Support Specialist, you won't just be processing documents—you'll be the guiding voice clients remember during challenging times. Our team believes in innovation, flexibility, and support that goes beyond the expected. If that resonates with you, keep reading. You might’ve just found your next big career move.

Our Journey and Company Vision

Starting with modest roots and evolving into a trailblazer in the digital claims space, we’ve always put people first—our clients, our partners, and most importantly, our team. Our culture is fueled by empathy, creativity, and a shared desire to make complex processes feel effortless. We've designed our claims systems around real human experiences—tech-enabled but human-powered. With every new challenge, we innovate, adapt, and move forward with purpose.

Key Responsibilities and Daily Impact

Every day, Claims Support Tasks

Frontline Communication

• Serve as the first point of contact for clients initiating claims, offering reassurance and clarity.

Documentation and Process Management

• Review documentation to ensure completeness and facilitate smooth processing.
• Collaborate with internal departments to track, escalate, and resolve claim issues.
• Update digital systems in real-time with client communication and claims status.

Client Guidance and Support

• Assist clients in understanding their coverage, claim timelines, and necessary next steps.
• Use remote support tools to provide step-by-step guidance throughout the claims lifecycle.

Contributions to Strategic Process Improvement

Process Optimization

• Identify pain points in the claim process and recommend improvements to our digital workflow.

Creative Knowledge Development

• Contribute to creative projects like knowledge base articles, chatbot FAQs, and client tutorials.

Workflow Enhancement

• Help streamline the remote claims processing system by offering feedback and user insight.

Remote Work Environment and Supportive Culture

Your Day-to-Day Remote Workspace

Here, "remote" doesn’t mean "removed." You'll be plugged into a vibrant, interactive virtual office powered by collaboration tools like Slack, Notion, and Zoom. Weekly creative huddles, quarterly innovation jams, and surprise themed challenges make each week refreshing.

Team Values and Culture

We value individuality and champion flexibility. You’ll be part of a team that thrives on mutual support, celebrates small wins, and shares memes just as often as milestones. Your voice matters in every meeting, and your ideas help shape our next chapter.

Digital Tools and Claims Technology

To keep you at your best, we equip every Claims Support Specialist with:

• A streamlined cloud-based claims management platform
• Secure VPN access and encrypted data tools
• AI-assisted documentation scanning and flagging tools
• Collaborative dashboards to track your impact in real time
• Digital whiteboards for process redesigns and brainstorming

Ideal Candidate Profile

Core Qualifications and Skills

• 1–3 years of experience in claims assistance, customer support, or insurance operations
• Comfortable with remote tech platforms and managing multiple tools simultaneously
• High interpersonal sensitivity and an instinctive talent to de-escalate concerns
• Exceptional attention to detail and time management
• Proficient in managing claim-related data entry with accuracy

Preferred Background and Experience

• Experience in virtual claims systems or cloud-based claim-filing platforms
• Familiarity with terms like policy review, reimbursement evaluation, or digital claims workflow
• Background in customer care, especially in a work-from-home support setting

Opportunities for Learning and Professional Growth

We’re not just hiring for today—we’re investing in your tomorrow. You’ll have access to:

• Quarterly skill-building bootcamps led by industry experts
• Cross-department shadowing programs
• Certification support in insurance operations, policy management, or digital claims automation
• A tailored professional growth plan designed just for you

Compensation Package and Benefits

• Annual salary: $46,198
• Home office stipend for ergonomic gear and tech upgrades
• Flexible work hours to support your ideal productivity rhythm
• Generous PTO and paid wellness days
• Virtual wellness programs—from yoga classes to emotional support sessions

Take the Next Step in Your Remote Career

Ready to turn your empathy and problem-solving skills into a meaningful career? This is your chance to become a voice of calm and clarity in a fast-moving digital world. Whether you’re already a remote claims wizard or just starting, we’d love to meet you.

Apply Today and Make a Difference

Take the next step in a role where your attention to detail, people-first mindset, and creativity truly matter. Your next big opportunity awaits—apply now and bring your best self to a team that thrives on making a difference.