Remote Claims Support Coordinator

Introduction: Inspire Change from Anywhere

Are you ready to bring compassion and clarity to people during uncertain times, all from the comfort of your own home? As a Remote Claims Support Coordinator, you play a pivotal role in helping clients navigate claims processes with ease and assurance. We're not your average organization. We've grown from a bold idea into a tech-enabled, people-centered force, empowering customers through reliable service, innovative tools, and a human-first approach to support.

About the Role

This isn’t just another remote job. It's your chance to be the calm voice in the storm—delivering solutions, not just responses. As a Claims Support Coordinator, you’ll be the bridge between clients and claims specialists, helping facilitate accurate documentation, timely updates, and smooth communication. Think of yourself as the friendly navigator assisting others through a maze.

Key Responsibilities

Coordinating with Precision

• Manage intake and routing of claim-related documentation with clarity and urgency.
• Schedule follow-ups and escalate cases to claims specialists when needed
• Maintain thorough and accurate records in claims management systems

Championing Client Communication

• Respond to inbound queries with empathy and efficiency
• Clarify next steps and expectations in the claims process
• Provide regular updates to clients, reducing anxiety and increasing transparency

Supporting Process Improvement

• Identify recurring issues and suggest workflow enhancements
• Collaborate with cross-functional teams to streamline client support services
• Participate in process audits and documentation refreshes

Our Work Culture: Virtual Yet Vibrant

While this position is entirely remote, don’t expect to feel isolated. Our digital-first culture is built on connection, creativity, and collaboration. Virtual coffee breaks, innovation sprints, and recognition shoutouts are all part of the remote experience here.

• Weekly team huddles to stay aligned and energized
• Channels dedicated to problem-solving, memes, and mental wellness
• Monthly creativity challenges to spark engagement and innovation

The Tools You’ll Use

We equip you with everything you need to thrive:

• Cloud-based claims systems (think modern and intuitive, not clunky and outdated)
• Messaging apps and task boards for seamless teamwork
• Knowledge libraries and AI-enabled suggestion engines for speedy responses

What Makes You a Great Fit

Qualifications

• 2+ years of experience in a customer-facing or claims support role
• Strong digital communication skills (Slack, Zoom, and CRM tools)
• Detail-oriented with the ability to multitask in fast-paced environments
• Tech-comfortable and naturally curious about optimizing workflows

Bonus Points

• Prior experience in insurance, healthcare, or financial services
• Background in remote team environments
• A knack for turning complex info into plain language

Your Growth Path

We believe great people grow even greater when given the right support. In this role, you'll gain exposure to:

• Remote workflow optimization
• Cross-team collaboration techniques
• Career development tracks in claims analysis, client success, and team leadership

Compensation & Perks

• Annual salary: $46,198
• Fully remote and flexible work hours
• Home office stipend and technology reimbursement
• Paid learning time and online courses
• Inclusive wellness initiatives and virtual events

A Day in the Life

Imagine logging in to start your day with a quick sync-up, grabbing your coffee, and diving into client queries with clarity and care. By mid-morning, you've triaged documentation, nudged a few pending files to resolution, and brainstormed a more innovative tagging method with your pod. You wrap the day feeling accomplished, appreciated, and aligned with a mission that matters.

Why This Role Matters

In moments of stress and vulnerability, people need more than status updates—they need human connection and structured support. As a Remote Claims Support Coordinator, you're a critical touchpoint that transforms confusion into confidence.

Call to Action: Bring Your Brilliance

Ready to make a meaningful impact from wherever you are? Let your creativity, empathy, and attention to detail shine in a role designed for the future of work. Apply today and start building brighter paths for people in their time of need—without ever leaving your home.

Together, let's redefine what remote support means.