Remote Claims Representative

About the Role

Make an impact in the insurance industry while working from the comfort of your home. As a Remote Claims Representative, you'll be a lifeline for policyholders experiencing difficult moments. This role offers meaningful work, flexibility, and the chance to support clients with clarity and empathy. From resolving insurance claims to building client trust, you'll be a crucial part of a digital-first team driven by integrity, accuracy, and compassionate service.

Why This Role Matters

This position isn't just about processing paperwork—it's about restoring confidence. Clients come to you when they’re most vulnerable, and your ability to respond with professionalism and empathy makes all the difference. As our organization grows, so does the need for skilled professionals like you who can navigate the evolving world of remote insurance support. Your role helps shape our client experience, ensuring the claims journey is both efficient and human-centered.

Key Responsibilities

Claims Handling

• Conduct digital investigations into client-submitted claims
• Verify details, assess coverage, and ensure claims meet eligibility criteria
• Deliver prompt, respectful communications about claim status and outcomes
• Collaborate with internal units to manage escalations and exceptional cases

Client Interaction

• Build rapport through clear, compassionate communication
• Guide policyholders through documentation requirements and timelines
• Maintain regular contact through approved virtual tools
• Diffuse tense situations while protecting the company’s values and standards

Documentation and Data Accuracy

• Input real-time information into internal systems with precision
• Align each claim with compliance standards and internal procedures
• Track claim status and ensure all documents are audit-ready
• Maintain confidentiality and data security at all times

Tools and Technology

• Cloud-based claim tracking platforms like Guidewire or proprietary software
• Encrypted document sharing applications for secure file exchange
• CRM tools to manage customer interactions and service history
• E-signature services and video conferencing tools for virtual collaboration

Qualifications and Experience

Core Requirements

• 2+ years in claims processing or insurance-related customer service
• Tech-savvy with fluency in remote collaboration tools
• Able to multitask while maintaining a high level of detail
• Excellent communication skills with a friendly, approachable tone

Preferred Background

• Degree in a relevant field such as Business, Risk Management, or Insurance
• Prior experience handling health, auto, or home claims
• Proven track record in remote work environments
• Ability to adapt quickly in fast-paced or changing conditions

Culture and Remote Environment

You’ll thrive in a people-first, remote work culture built on trust and accountability. Our team believes in communication that bridges distances. Through regular virtual check-ins and transparent project goals, we maintain alignment and support for everyone. We prioritize well-being, continuous learning, and innovation—all while respecting your home office boundaries. You’ll feel connected, even when working independently.

Compensation and Benefits

• Competitive base salary: $64,609 per year
• Fully remote schedule with flexible hours
• Paid holidays, vacation, and personal wellness days
• Health benefits: medical, dental, vision
• Access to therapy services and mental health support
• Stipends for professional development and remote work setup
• Retirement savings plan with company contributions
• Opportunities to join company wellness initiatives and events

Career Development

We're invested in your future. This role can lead to exciting opportunities in leadership, quality assurance, or training and development. Clear performance metrics help you understand expectations and track your progress. Whether you're aiming to become a subject-matter expert or step into a management role, you'll receive mentorship and the resources to grow.

What Makes You an Ideal Fit

Empathetic Communicator

You listen carefully, explain clearly, and show clients that they’re in capable hands. You’re calm, even in high-stress moments.

Self-Directed Performer

You organize your workday with focus and reliability. You don’t need micromanagement—you bring motivation to the job naturally.

Purpose-Driven Professional

You’re not just completing tasks. You believe in the value of what you do and understand the difference it makes in people’s lives.

Your Next Big Opportunity Awaits—Submit Your Application Today!

If you're excited to grow professionally in a fully remote setting, join a remote team where your strengths are recognized and your goals are supported. You’ll provide clarity, stability, and comfort to clients during uncertain times, while building a future filled with possibilities for yourself. If you’re prepared to work with integrity, heart, and dedication, we’d love to hear from you. Apply today and step confidently into your future as a Remote Claims Representative!