Remote Claims Intake Specialist

Introduction: Compassion at the Core of Our Mission

Imagine being the first reassuring voice for someone during a difficult time. As a Remote Claims Intake Specialist, you'll provide that critical first contact for individuals navigating insurance claims. This isn’t just a role; it’s a chance to bring empathy, clarity, and support into someone's day. Our inclusive workplace values human connection, and we believe that every interaction can uplift, empower, and reassure. This is more than a remote job—it’s a meaningful opportunity to make a difference, from wherever you are.

Key Responsibilities

What You’ll Do

• Serve as the primary point of contact for customers initiating insurance claims.
• Listen with empathy and accurately gather claim information through inbound calls, chats, or online submissions.
• Explain claims processes clearly and patiently, ensuring customers feel informed and supported.
• Maintain detailed, organized, and confidential records of each interaction using our claims management system.
• Collaborate with adjusters, underwriters, and other departments to ensure seamless claims processing.
• Utilize emotional intelligence to de-escalate stressful situations and provide calm, confident guidance.
• Uphold our commitment to service excellence with a warm, professional demeanor at all times.

Required Qualifications

Who Thrives Here

• Prior experience in insurance, customer support, or call center environments is highly valued.
• Strong communication skills—both verbal and written—with a tone that’s always respectful and clear.
• High emotional intelligence with a deep sense of empathy and patience.
• Proficient in entering information with precision and consistency, ensuring high levels of accuracy in documentation.
• Comfortable navigating cloud-based platforms, CRM systems, and call management tools.
• Self-motivated and dependable when working remotely, while remaining an engaged and respectful collaborator in a multicultural team environment.
• A commitment to confidentiality, ethics, and the values of an equal opportunity employer.

Tools and Technology

What You'll Use

• Web-based claims intake platform for documenting reports
• Secure communication tools for collaboration (chat, email, video)
• Headset and high-speed internet for crystal-clear voice support
• Internal knowledge base for real-time process references
• CRM systems and customer interaction analytics

Workplace Culture

Our Culture: Inclusive, Supportive, and Remote-First

Here, we believe everyone belongs. From your first day, you’ll notice our commitment to creating a respectful, inclusive workplace built on trust, transparency, and care. Whether you're a parent balancing family time or someone transitioning careers, we’ll meet you where you are. Our team includes veterans, career-changers, multilingual professionals, and caregivers—all thriving together. We celebrate differences, encourage growth, and foster a sense of belonging in every interaction.

Growth and Development

Your Growth Path: Opportunities Ahead

This role is a foundational step in a career that blends service, tech, and human connection. From intake to advanced claims handling, leadership, training, or project management, many of our team members have grown within the company. We offer mentorship, internal mobility programs, and supportive peer communities. Your success is our success.

Work Environment

Schedule and Flexibility

• Fully remote position—work from your home anywhere in the U.S.
• Standard business hours with optional flexible scheduling
• Supportive team check-ins, wellness breaks, and ongoing training sessions
• Virtual cultural events, remote team-building, and digital coffee chats

Compensation and Perks

Salary & Benefits

• Annual Salary: $48,885
• Comprehensive health, dental, and vision insurance
• Paid time off, mental wellness days, and parental leave
• 401(k) with company match and access to financial wellness tools
• Inclusive employee resource groups and DEI training opportunities

Why This Role Matters

When someone experiences a life-altering event, the claims process becomes their lifeline. As the Remote Claims Intake Specialist, you are their first connection—offering peace of mind, guiding with care, and ensuring they don’t feel alone. In a world where customer service can feel robotic, you will stand out for your warmth and genuine support.

Apply Now

Join Us: Your Next Chapter Starts Here

We are proud to be a fair and inclusive employer that values individuality and is committed to fostering an environment where all employees feel valued. If you’re someone who thrives on helping others, loves being part of a diverse team, and believes in doing work that matters, we want to hear from you.

Apply now and help shape a claims experience that’s rooted in empathy, clarity, and dignity—while building a remote career that values your voice.