Remote Claims Call Center Intake Specialist

Position Overview

Are you someone who excels in a high-volume, fast-paced environment where both empathy and precision matter? As a Remote Claims Call Center Intake Specialist, you’ll be the initial point of contact for individuals reporting insurance claims. You’ll play a pivotal role in shaping a respectful and supportive first impression while ensuring that every detail is accurately captured. By combining effective communication with precise data entry, your role will contribute to both client satisfaction and claims efficiency.

Key Responsibilities

Intake and Documentation

• Professionally handle inbound calls to gather essential claim details
• Input claimant information into secure systems with careful attention to accuracy
• Confirm client records and categorize claims based on urgency and type
• Use strategic questioning techniques to complete the intake process effectively

Communication and Support

• Maintain professionalism and compassion in sensitive or urgent conversations
• Clearly explain the required documents and outline the next steps for the claimant
• Promptly escalate time-sensitive cases to supervisory or specialized teams
• Follow up as necessary to obtain missing claim components or confirmations

Workflow and Collaboration

• Partner with claims processors and adjusters to ensure a smooth transition of data
• Keep digital records up-to-date and accessible for cross-functional teams
• Contribute to process improvements through team debriefs and shared documentation
• Update call scripts or knowledge resources with real-time observations

Required Skills and Qualifications

Essential Experience

• 1 to 3 years of working in a fast-paced call center environment
• Familiar with the basics of insurance claim handling or customer care in a regulated setting
• Clear and articulate communication skills, with a strong focus on empathy and precision

Technical Competencies

• Proficient in call center and CRM tools such as NICE CXone, Salesforce, or similar
• Comfortable working with digital databases, online portals, and cloud-based documentation systems
• Ability to adapt quickly to software updates and technology integrations

Soft Skills and Attributes

• Excellent listener with the ability to de-escalate tense situations
• Calm and composed under pressure, with strong emotional intelligence
• Organized and methodical when capturing and verifying information
• Able to balance multiple cases while prioritizing urgent matters effectively

Work Environment and Culture

Remote Flexibility

This is a fully remote position with predictable hours and structured training support. You’ll enjoy the convenience of working from your home office while contributing meaningfully to customer service outcomes across the country.

Team Values

We embrace a people-first philosophy that prioritizes collaboration, respect, and diversity. Every voice counts, and you’ll be part of a team that genuinely supports one another. Through regular team huddles and transparent communication, we ensure alignment and inclusion.

Growth and Development

We believe in nurturing your potential. Whether you aspire to become a lead intake specialist or move toward claims analysis, you'll find structured growth paths, leadership coaching, and upskilling resources tailored to your career vision. Your role today builds the foundation for where you want to go tomorrow.

Tools and Technology

You will work with cutting-edge remote technologies designed to ensure data security and user-friendly workflows:

• Cloud-based call handling and ticketing software
• Integrated CRM and policy databases
• Encrypted file-sharing platforms
• Internal chat and meeting tools such as Teams or Slack
• Dynamic knowledge libraries and automated help tools

Training will be provided on all platforms, with periodic refreshers to help you stay up-to-date and confident in your workflow.

Performance Expectations

Metrics for Success

• Timely and accurate entry of claim details
• High caller satisfaction and positive feedback trends
• Meeting or exceeding call response and hold-time targets
• Effective coordination with field and internal claims agents
• Adherence to all privacy regulations and documentation standards

Excellence in these areas will be recognized through performance reviews, peer nominations, and advancement opportunities.

Salary and Benefits

This role offers a competitive annual salary of $48,885. Additional benefits typically include:

• Medical, dental, and vision coverage
• Matching retirement plan options
• Paid vacation and personal leave
• Flexible remote work hours
• Tuition support and continuous learning programs

These benefits reflect our commitment to your well-being, growth, and work-life harmony.

Qualifications to Stand Out

The following will enhance your candidacy:

• Bilingual language fluency (especially Spanish or French)
• Hands-on experience with insurance, healthcare, or emergency call intake
• Prior work in regulated industries such as finance, health, or legal
• Understanding of data confidentiality standards, including federal healthcare compliance guidelines
• Customer service certifications or specialized training in call handling

Why This Role Matters

Every claim begins with a voice—yours. In this role, your ability to guide, comfort, and gather essential details becomes the foundation of trust and resolution. It’s not just answering calls—it’s shaping someone’s journey through uncertainty with clarity, care, and professionalism. That impact is profound, both for the customer and the company.

Ready to Make a Difference?

Are you a communicator who thrives in remote settings, handles details with precision, and embraces meaningful service? Then we’re excited to meet you. In this role, your voice will uplift others, your work will support real lives, and your growth will never be an afterthought.

Apply today to begin a career where every conversation counts—and where your talents create peace of mind for people navigating the unexpected.