Remote Chat Support Analyst

Where Every Chat Really Matters

Picture this: someone, somewhere, is having a rough day with a product they depend on. They pop open a chat box, maybe a little annoyed, and the first person they meet is you. For them, you’re not just tech support—you’re the calm in the chaos, the one who actually listens, asks smart questions, and helps them walk away feeling like, "Hey, that was easier than I expected." This job isn’t about following scripts. It’s about using your empathy and real-world know-how to solve problems and make a difference, one conversation at a time.

How You’ll Change the Game

You’ll be the name customers remember when something confusing turns simple. There’s a special satisfaction in helping someone figure out what went wrong and fixing it without all the jargon. You’ll explain tricky concepts in plain language, spot the real issues behind the words, and sometimes even laugh along with the person on the other end. Every chat you handle adds up to a better reputation for the team—and a little less stress for our users.

You’ll catch patterns before they become problems, notice when customers repeatedly ask the same thing, and flag that for the team members who can make changes. Do you see a better way to handle a common request? We want you to say so. This is a place where you can genuinely help shape how things work, not just close tickets and move on.

What You’ll Actually Do

• Turn confusing tech issues into clear, step-by-step answers—without ever sounding like a robot.
• Walk new users through setup so they start off confident and stay that way.
• Notice when something isn’t working for many people, and speak up so we can fix it for everyone.
• Jump between different tools—maybe Zendesk for tickets, Slack for quick chats, or Notion to update our help guides.
• Pitch in with ideas on how to make the experience smoother for both customers and teammates.
• Always handle personal information with care, just as you’d want your own handled.

How We Work—No Cubicles, No Clock Watching

You won’t have anyone peering over your shoulder. Work from wherever you do your best thinking—kitchen table, home office, or somewhere else. You’ll have the freedom to focus and the tools to stay connected. We utilize Zoom, Slack, Notion, and a few other remote collaboration tools; however, don’t worry if you haven’t used them all before. If you hit a wall, someone’s always around to help (even if it’s just to swap a funny GIF).

You’ll get to start your day with a look at real data—what’s working, what’s not—then roll up your sleeves and dig into conversations that matter. Some days, you’ll help update our guides. Other days, you’ll offer advice on new ways to onboard customers. Boredom isn’t on the agenda.

The Tools That Make Your Life Easier

We use a stack that includes Zendesk, Intercom, Notion, and our own ticket system. You’ll hop between these and use Slack and Zoom for team chats and brainstorms. Our dashboards show you how quickly we’re solving problems and how happy people are with our help. You’ll never have to guess if you’re making a difference—real feedback is part of the deal.

What Makes You a Natural Fit

• You turn tech-speak into everyday language and genuinely enjoy helping others.
• When someone’s stressed, you keep your cool and get things sorted.
• You ask questions, share what you notice, and look for ways to enhance your understanding.
• You know your way around digital tools, or you learn fast—nobody’s perfect, but you’re not afraid to click around and try things.
• Working remotely doesn’t faze you. You set your own pace, manage your own time, and don’t need someone telling you what to do every hour.
• Change doesn’t bother you. If a new update rolls out, you’re curious to see what’s new, not anxious about what’s different.

A Real Story From Our Team

Not too long ago, a user was unable to log in late at night and worried about missing a work deadline. One of our team members stayed in chat, walking them through every step—right down to sending a quick check-in the next morning. That customer? Still with us, still grateful, and still tells the story. That’s the kind of help we’re proud of.

What You’ll Get (Besides a Paycheck)

• Fully remote, full-time gig—work in your pajamas if you want.
• Annual salary: $44,113.
• Plenty of chances to learn, give feedback, and grow into new roles.
• A team that values your ideas and actually acts on them.
• Modern tools, honest support, and a real shot at shaping what comes next.

Let’s Build Something Worth Remembering

If you like solving puzzles, talking with real people, and leaving things better than you found them, you’ll fit right in. We care about building trust, not just fixing problems. If that sounds good to you, let’s connect and see what we can build together.