Remote Chat Support Agent – Delta Airlines

Introduction to Your Journey

Imagine joining a team where every conversation shapes someone’s travel experience—where your ability to listen and respond with empathy transforms ordinary service into a memorable journey. As a Remote Chat Support Agent for Delta Airlines, you will become an integral part of a globally trusted brand known for its excellence in customer engagement. This opportunity allows you to work from anywhere while making a real impact on people's lives, one message at a time. If you're energized by meaningful interactions and thrive in fast-paced environments, this could be your next destination.

A Culture of Belonging

At the heart of this role is a commitment to compassion, collaboration, and inclusivity. From day one, you’ll find yourself part of a diverse team that celebrates different perspectives and backgrounds. The company champions an inclusive workplace, encouraging voices of all identities to be heard. You won’t just be joining a workforce—you’ll be joining a family that empowers you to grow while being unapologetically yourself.

What You'll Be Doing

H2H Support With Every Chat

You’ll be the first digital touchpoint for customers reaching out for assistance, handling a wide range of service requests, from booking modifications and flight inquiries to loyalty program support. While your responses will be typed, your empathy must shine through every word you write.

Responsibilities Include:

• Providing real-time customer service through online chat channels in a calm, professional manner
• Assisting with flight bookings, cancellations, rebookings, seat selections, and baggage concerns
• Responding to SkyMiles program inquiries, travel disruptions, and refund statuses with clarity and care
• Navigating internal systems to retrieve and update customer details accurately
• Adapting responses to suit a wide range of travelers, from first-timers to frequent flyers
• Collaborating closely with supervisors and fellow agents to resolve complex cases promptly
• Escalating technical or sensitive matters using proper protocol while maintaining ownership of communication

Work Environment and Culture

A Workplace Where Empathy Leads

You’ll work in a fully remote capacity, supported by a welcoming and resourceful team. Whether you’re attending virtual team huddles, participating in wellness sessions, or celebrating milestone moments, you’ll never feel disconnected. This is a role where your emotional intelligence is just as valued as your technical ability. Compassion is more than a buzzword here; it’s how we operate.

What Makes This Team Special:

• Regular peer recognition to uplift achievements, big and small
• Monthly well-being check-ins to ensure holistic support
• Culturally diverse team gatherings and inclusive observances
• Internal communication channels are designed for support and camaraderie

Tools and Technology

Your Digital Toolkit

To make your work smoother and more impactful, you'll be equipped with user-friendly yet powerful tools that streamline chat support.

• Live Chat CRM Platforms: Handle multiple customer threads efficiently while tracking history and sentiment
• Flight Management Systems: View and modify bookings, apply travel vouchers, and access real-time availability.
• Internal Knowledge Bases: Get instant guidance on policy changes, promos, and procedures
• Team Messaging Apps: Seamlessly stay in touch with your squad for quick clarifications or celebrations

Whether you're working on a laptop or desktop, all platforms are optimized for remote use and accessibility.

Qualifications and Experience

What You'll Need to Embark

We value both personality and proficiency. You don’t have to come from an airline background to succeed, but you should be passionate about service.

Must-Haves:

• A background that includes two or more years in roles focused on engaging directly with clients or consumers, particularly through online or text-based platforms
• Strong keyboarding skills with a minimum typing capability of 45 WPM, demonstrating excellent attention to detail and accuracy
• Demonstrated strength in conveying understanding and professionalism through well-crafted digital dialogue
• Familiarity with basic tech tools like CRMs, cloud storage, and communication apps
• A high school diploma or equivalent qualification

Bonus Points For:

• Prior experience in the travel, hospitality, or airline industry
• Multilingual communication skills
• Knowledge of loyalty program mechanics

Your Growth Flight Plan

A Career That Takes Off With You

This isn’t a stopover—it’s a journey. As a Remote Chat Support Agent, you'll unlock pathways to future roles in customer experience management, training, or operations. The company invests in your advancement with regular skill workshops, mentorship circles, and performance development plans that help keep your career on an upward trajectory.

Professional Development Perks:

• Access to language courses and certification programs
• Opportunities to lead small-group coaching sessions
• Invitations to leadership panels and career planning forums

Compensation and Benefits

An annual salary of $95,498 is provided, reflecting the responsibilities of the role and the meaningful contributions you’ll bring to the team.

Other perks include:

• Comprehensive health, dental, and vision insurance
• Generous paid time off and wellness days
• Travel privileges and discounted airfare
• Home office setup stipend
• Retirement plan with matching contributions
• Parental leave and family-friendly policies

Equal Opportunity Commitment

This role is open to individuals of all identities, abilities, and backgrounds. We proudly maintain our status as an equal opportunity employer and continuously strive to build a more diverse team. You’ll find a place where your voice matters, your identity is respected, and your growth is nurtured.

Your Boarding Pass to Apply

Ready to bring empathy and excellence into every digital interaction? Apply now to take part in redefining customer care from the comfort of your home. This is more than just a job—it’s your chance to be a part of an inclusive culture that uplifts voices, prioritizes connection, and values the art of human-first service.