Remote Chat Service Coordinator

Annual Salary: $97,500

What Happens When You Treat Every Chat Like It’s the Only One That Matters?

Some people see a blinking chat bubble. You see a real person on the other end, maybe confused, maybe in a hurry, maybe just hoping someone will get it right the first time. If that sounds familiar, you’re in the right place. This role puts you right where relationships begin and loyalty is won—one honest conversation at a time.

Picture this: a new client pops into our chat, nervous about getting started. Instead of pointing them to a knowledge base, you listen, guide them through their first steps, and turn anxiety into relief. Later, that same client became our loudest champion. You didn’t just answer questions—you changed someone’s experience for the better. That’s the magic we’re after.

Why Your Voice Matters Here

Remote isn’t just a checkbox for us. Our whole rhythm—syncs, sprints, brainstorms—happens online, so the way we connect, explain, and follow up is everything. You’ll be the person who hears what’s really being said, not just what shows up on the screen. If you spot something that’s off, you say so. If you see a better way, you’re not afraid to try it. The team will count on you to flag the rough patches and celebrate the little wins.

Every chat, every ticket, every “hey, got a sec?” on Slack is an opportunity to demonstrate what great support truly looks like—fast, clear, and human. That’s how trust grows.

Your Day-to-Day Makes a Difference

• You jump into live chats—some quick, some complicated—and you keep them personal, never robotic.
• When too many things hit your screen at once, you don’t panic. You sort, you triage, you get the real priorities to the top of the pile using agile methods (and your gut).
• A customer drops feedback, you know, it's gold. You jot it down, ping the product team, and before you know it, it’s steering the next release. That’s roadmap prioritization in action.
• You’re side-by-side with engineers, designers, and support folks—sometimes handing off, sometimes bringing people together, always making sure we deliver what we say we will.
• Stats and dashboards aren’t just for show. You spot patterns, call out trouble spots, and pitch fixes that save the team headaches down the line.
• New clients or teammates are never left to figure it out alone. You make onboarding smoother, quicker, and less stressful for everyone involved.
• If the script doesn’t fit, you don’t force it. You go off-script, improvise, and find the words that fit the moment.

Tools You’ll Make Your Own

Your workbench is a mix of familiar platforms and new tech:

• Intercom and Zendesk for managing chats and support tickets
• Notion and Google Workspace for keeping everyone in the loop
• Slack and Zoom for everything from “good morning” to solving problems live
• Jira, so nothing gets lost between feedback and follow-through

You don’t need to be an expert on day one, but you do need curiosity. If there’s a better tool out there, you’ll probably be the first to suggest it.

The Kind of Person Who Thrives Here

You break down complicated stuff into easy, friendly words. Whether you’re typing, talking, or sharing a screen, you keep people calm and informed. When things get messy, you stay calm. You know when to slow down and listen, and when to move fast.

Instead of listing degrees or chasing job titles, we care about how you think, adapt, and care. If you love finding new ways to solve old problems, you’ll fit right in.

• Experience with remote customer support (or you’ve done something similar)
• Comfortable juggling a bunch of conversations without dropping the ball
• Ready to learn new software and suggest improvements along the way
• You spot things that could work better—and you actually speak up
• No fear of change or feedback, just excitement for what’s next

How We Work—And Why It Feels Different

You’ll set up your own space, your way. No commute, no dress code. Our best ideas come from chat threads, spontaneous calls, or a note left in Notion at midnight. We share wins, laugh at mistakes, and support each other with real honesty—even if we’re never in the same room.

Here, your voice isn’t lost in the shuffle. Leadership listens, teammates help, and progress doesn’t get stuck behind red tape. The right idea, whoever it comes from, moves forward.

Every Team Needs a Hidden Hero

Let’s talk about Mariah. When she noticed customers were puzzled by a new feature, she put together a simple cheat sheet and shared it before anyone had to ask. Suddenly, support requests dropped. Customers felt heard. The rollout went from rocky to smooth—and all because someone cared enough to notice the problem before it grew. That’s the kind of impact we remember. That’s the sort of ownership we hope you’ll bring.

If This Sounds Like You, Let’s Start a Conversation

If making someone’s day better—online, from anywhere—excites you, let’s talk. Bring your sense of purpose, your willingness to learn, and your real-deal energy. We’re not interested in perfect resumes. We want people who care.

Let’s build a remote support team that feels anything but distant—one chat, one laugh, one solution at a time.