Remote Card Services Specialist

Overview of the Role

Join a purpose-driven team where your contributions make a difference every single day. As a Remote Card Services Specialist, you’ll be part of a customer-focused environment that prioritizes compassion, clarity, and collaboration. From helping members with their debit and credit card concerns to resolving card-related inquiries with empathy and efficiency, you’ll be empowered to serve people from all walks of life in a fully remote and inclusive workplace.

This position offers a fulfilling opportunity to be the go-to expert for cardholder issues while enjoying the flexibility of working from home. At an annual salary of $50,655, it’s more than just a job—it’s your chance to make an impact in the lives of others while being part of a supportive and diverse team.

Key Responsibilities

Deliver Exceptional Card Support

• Assist customers with card activations, fraud alerts, lost/stolen card reports, and transaction disputes.
• Investigate card issues with thoroughness and attention to detail to ensure timely resolutions.
• Guide members through balance inquiries, transaction history, and card usage tips.

Maintain Accuracy and Compliance

• Process card replacement and fraud claims with complete adherence to federal and institutional guidelines.
• Stay current with all card-related regulations and update procedures as necessary.
• Identify and escalate potential fraud or suspicious activity with precision and professionalism.

Foster a Member-Centered Experience

• Provide clear, friendly, and personalized communication to every caller.
• Demonstrate patience and understanding, especially when members are frustrated or confused.
• Maintain accurate records of each interaction using the internal CRM system.

Work Environment

Fully Remote, Fully Connected

This role is 100% remote, allowing you to work comfortably from home while maintaining seamless connectivity. You’ll be part of a collaborative digital workspace where every voice matters. We prioritize accessibility and ensure every team member has the tools to succeed, regardless of their physical location.

Culture of Belonging

We foster an environment of mutual respect, inclusivity, and support. Our diverse team comprises individuals from diverse backgrounds, cultures, and perspectives—something we celebrate every day. Employees share stories of finding lifelong mentors, forming virtual team friendships, and receiving strong backing during personal life transitions.

Tools and Technology

• CRM software for managing and tracking cardholder interactions.
• Secure virtual desktop environments with encrypted systems.
• Fraud detection tools and real-time monitoring dashboards.
• Internal knowledge bases and remote learning modules to ensure continued growth.

Our tech stack is streamlined and user-friendly, so you can concentrate fully on delivering exceptional support to people.

Qualifications

Core Requirements

• A secondary education credential is required, and post-secondary coursework is a plus.
• Minimum 1 year of experience in card services, customer support, or call center roles.
• Confidence using computer-based tools and systems, including spreadsheets and CRM platforms.

Interpersonal Strengths

• A calm, compassionate demeanor under pressure.
• Active listening and respectful communication skills.
• Strong problem-solving ability and attention to detail.

Preferred Assets

• Prior experience working remotely or in a digital-first workplace.
• Familiarity with card transaction processes, chargebacks, and fraud prevention strategies.
• Bilingual capabilities, especially in Spanish, are a plus.

Growth Opportunities

We believe in nurturing talent from within. As a Card Services Specialist, you’ll have access to:

• Virtual professional development courses.
• Coaching sessions with team leads and peer mentors.
• Internal promotion opportunities in member experience, fraud operations, and card program management.

Several of our current managers began in this very role, and we’re excited to see where your journey will take you.

Why You'll Love Working Here

• A people-first culture that values compassion and transparency.
• Flexible scheduling and work-life balance support.
• Wellness resources, including virtual counseling and fitness stipends.
• Paid time off, holiday pay, and robust healthcare benefits.

Our Commitment to Inclusion

We are proud to be an inclusive employer. We welcome individuals of all backgrounds, identities, and beliefs, including those related to gender identity, national origin, age, disability, or veteran status. We aim to cultivate a workforce that mirrors the diverse communities we serve.

Team members often share how welcome they felt on Day One, and how management made accommodations based on their unique needs. From recognition programs to inclusive leadership training, we go beyond policy to live out our values.

Ready to Make an Impact?

If you excel in a compassionate and team-oriented environment and are passionate about delivering meaningful member experiences, this is your opportunity. Join a diverse team where your skills, ideas, and heart can shine.

Your next career chapter starts here—apply now and take the first step toward a brighter future!